Category Archives: All Categories

Webmail service interruption – Monday, Oct. 24, 2011 3:20 PM

Posted on October 24, 2011 by Casey Carvalho

At approximately 3:20 PM today, Monday Oct. 24, Webmail became unavailable.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly. UPDATE: Services were restored around 4:13 PM. We apologize for the service … Continue reading →

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Peoplesoft applications & Internet Explorer 7 drop-down menu issues – Friday, Oct. 14, 2011

Posted on October 14, 2011 by Casey Carvalho

We suspect that a recent Microsoft Windows update may have introduced some issues with drop-down fields in PeopleSoft applications, when invoked via my.ryerson (e.g.: eHR, SAS, OGF). The problem seems to be specific to Internet Explorer 7. We are still … Continue reading →

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Mail delays due to spam – Wedn., Oct. 12, 2011 11:30 PM – Thu., Oct 13, 2011 10:00 AM

Posted on October 13, 2011 by Casey Carvalho

A compromised account started sending out spam overnight, causing delays in e-mail delivery starting around 11:30 PM last night and lasting until this morning around 10 AM. Due to issues with  Blackberry e-mail delivery notifications, on-call staff did not get … Continue reading →

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Intermittent Service on Blackberry — 1:36 pm, Wed., October 12, 2011

Posted on October 12, 2011 by

Blackberry users world-wide have been experiencing delays in e-mails, messaging and browsing. This was caused by a core switch failure in RIM’s infrastructure.

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Sophos Anti-Virus Software Not Getting Updates – 11:00 am, Tuesday, October 11, 2011

Posted on October 11, 2011 by

At approximately 11:00 am users noticed that their Sophos Anti-Virus signatures were not being updated. It was determined that the Sophos update server had run out of disk space and was unable to get new signatures,(dat files). The disk space … Continue reading →

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TRS Wireless Interruption, October 07, 2011 1:22 PM – 1:30 PM

Posted on October 7, 2011 by Casey Carvalho

The wireless network services in TRS were down from 1:22 PM – 1:30 PM today, Oct. 07, 2011.   A similar problem was experienced in the past and we’ve been working with the vendor to determine its root cause.  We … Continue reading →

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OGF & Markview service disruption: Oct. 6, 2011 5:00 pm – 6:00 pm

Posted on October 6, 2011 by Casey Carvalho

A database level issue caused the OGF and Markview systems to stop responding around 5 PM today (Oct. 6, 2011). The problem cleared on its own around 6 PM. We are following up with the vendor to see if the … Continue reading →

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Phishing E-mail Alert – October 6, 2011

Posted on October 6, 2011 by

There is currently an e-mail circulating purportedly from Paypal Security with the subject of: Paypal suspicious transaction. It is an attempt to obtain your personal information such as your PayPal ID and password, SIN number, and credit card information. This … Continue reading →

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Groupwise Service interruption – Sept. 30, 8:40 AM to 9:25 AM

Posted on September 30, 2011 by Jim Buchanan

This morning at approximately 8:40 a.m. one of GroupWise servers crashed. This impacted web access to email and internet email.
The server was restarted at approximately 9:25 a.m. and service was restored. Continue reading →

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Blackboard service disruption: Sept. 28, 2011 1:00 am – 4:45 am

Posted on September 28, 2011 by Casey Carvalho

One of the Blackboard servers stopped responding around 1 AM today (Sept. 28, 2011), causing a few users to experience intermittent access to the system. Other Blackboard servers were not affected. The service was fully restored at 4:45 AM.
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