Category Archives: All Categories

my.ryerson.ca service interruption – Nov. 11, 2011 at 8:50 a.m. and 10:05 a.m.

Posted on November 11, 2011 by

In order to deploy a new portlet on the my.ryerson portal, the uPortal application instances were restarted twice this morning around 8:50 a.m. and around 10:05 a.m. Some users may experienced intermittent access issues to the my.ryerson portal during restart … Continue reading →

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Admin Printing (CFAPS) Service Interruption – Nov. 9 2011, 8:00 AM to 8:50 AM

Posted on November 9, 2011 by Casey Carvalho

At approximately 8:40 AM today we became aware that CFAPS printing services were unresponsive.  Services were fully restored around 8:50 AM.   A preliminary investigation indicates a corrupt job to have caused the malfunction of the printing system, affecting Administrative … Continue reading →

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Virtual Applications (VAPPS) Service Interruption – Nov. 7 2011, 9:00 AM to 9:30 AM

Posted on November 7, 2011 by Casey Carvalho

At approximately 9 AM today we became aware that some Virtual Applications (VAPPPS) services were unresponsive. A reboot of the servers was done and services were fully restored around 9:30 AM.

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1 Dundas, 16th floor, Network and Phone Outage

Posted on October 30, 2011 by Brian Lesser

The network and phone system on the 16th floor of 1 Dundas are offline after a power outage that ended at 5 AM. The problem appears to be with an uninterruptible power supply (UPS)  that did not come back online after … Continue reading →

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my.ryerson.ca login problems – Friday, Oct. 28, 2011 1:15 PM to 2:15 PM

Posted on October 28, 2011 by Brian Lesser

The Central Authentication Service (CAS) on one of Ryerson’s CAS servers stopped working at approximately 1:15 PM today. The service was restarted at 2:15 PM. During the time the service was unavailable some people were unable to log into the … Continue reading →

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Groupwise Web Service Interruption – Oct. 27 2011, 5:40 PM to 7:15 PM

Posted on October 27, 2011 by Casey Carvalho

At approximately 5:40 PM one of the  GroupWise servers (GW1) experienced a severe error that disrupted web access to Groupwise, as well as processing of incoming and outgoing e-mail. Services were restored around 7:15 PM. We apologize for the service … Continue reading →

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Intermittent LDAP authentication failures – Wednsday, Oct. 26, 2011 3:50 PM

Posted on October 26, 2011 by Casey Carvalho

One of the various load balanced, front end LDAP servers used for service authentication stopped processing authentication requests. This would have been perceived by some users as an intermittent login failure to some applications. Some web based applications that require … Continue reading →

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my.ryerson.ca login problem resolved

Posted on October 24, 2011 by Brian Lesser

The Central Authentication System (CAS) that allows you to log into my.ryerson.ca and other systems was brought back online at approximately 8 PM. The problem with the devices that provide encryption (SSL) services for CAS was resolved by reconfiguring the … Continue reading →

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Webmail service interruption – Monday, Oct. 24, 2011 3:20 PM

Posted on October 24, 2011 by Casey Carvalho

At approximately 3:20 PM today, Monday Oct. 24, Webmail became unavailable.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly. UPDATE: Services were restored around 4:13 PM. We apologize for the service … Continue reading →

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Peoplesoft applications & Internet Explorer 7 drop-down menu issues – Friday, Oct. 14, 2011

Posted on October 14, 2011 by Casey Carvalho

We suspect that a recent Microsoft Windows update may have introduced some issues with drop-down fields in PeopleSoft applications, when invoked via my.ryerson (e.g.: eHR, SAS, OGF). The problem seems to be specific to Internet Explorer 7. We are still … Continue reading →

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