Category Archives: All Categories

Service Interruption Due to Data Centre Firewall Problem – 7:15 am,Tuesday, March 13, 2012 – UPDATE

Posted on March 13, 2012 by

UPDATE: 10:20 am, Tuesday, March 13, 2012 The problem has been isolated to a departmental server. The server was sending large amounts of data, causing the firewall to go to high levels of utilization. The server has since been … Continue reading →

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Groupwise web access outage: Wedn., March 07, 2012 8:20 AM – 8:50 AM

Posted on March 7, 2012 by Casey Carvalho

The GroupWise Webmail services hung at approximately 8:20 AM today, Wednesday, March 7 2012. Other services affected on the server included Notifylink updates, access to the document library and inter-post office communication. An attempt to restart the services was not successful … Continue reading →

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GroupWise Webmail Services down: Friday, March 2, 2012 5:30 AM

Posted on March 2, 2012 by Casey Carvalho

The GroupWise Webmail services went down at approximately 5:30 AM today, Friday, March 2nd 2012. We are working on the problem and expect services to be restored soon after 9 AM. Update: Services were fully restored at 9:09AM. Please accept our … Continue reading →

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www.ryerson.ca intermittent performance issue: Wednesday, Feb. 29 2012

Posted on February 29, 2012 by Casey Carvalho

Since approximately 6:20 AM this morning, CCS has received reports that the www.ryerson.ca website was loading slowly. We are working with the Web Services team in University Advancement to improve the performance of the system. Calendar loading performance have been … Continue reading →

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GroupWise Web Access – Partial outage – Wednesday, Feb. 29, 2012

Posted on February 29, 2012 by Brian Lesser

The GroupWise server responsible for providing Web & Internet access to GroupWise became inaccessible at approximately 10:45 AM today. Service was restored at 11 AM. We are still investigating the cause of the outage. Please accept our apologies for the … Continue reading →

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my.ryerson short service interruption: Wednesday, Feb. 29, 2012 10:17 AM – 10:22 AM

Posted on February 29, 2012 by Casey Carvalho

Services on the my.ryerson portal were restarted this morning between 10:17 AM and 10:22 AM to implement a fix related to the problems we experienced yesterday evening. The cause of the problem was traced to the Blackboard My Announcements … Continue reading →

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my.ryerson.ca service interruption – Feb. 28, 2012 9:23 PM

Posted on February 28, 2012 by Casey Carvalho

Starting at approximately 9:23 PM today, CCS began receiving reports that the my.ryerson portal was unavailable. Update: The service disruption may have actually started earlier, possibly aroud 8PM. We’re still investigating the incident, but services were restarted and my.ryerson was available around 10:15PM. Update … Continue reading →

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Webmail service interruption – Monday, Feb. 27, 2012 5:00 PM – 5:20 PM

Posted on February 27, 2012 by Casey Carvalho

Some people reported problems accessing RMail via the Webmail interface today, Monday Feb. 27, starting at approximately 5 PM. The problem was resolved around 5:20PM. The root cause of the problem is still being investigated by technical staff. We apologize … Continue reading →

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blog.ryerson.ca outage – Saturday Feb 18

Posted on February 18, 2012 by Brian Lesser

This morning the blog.ryerson.ca server (that hosts the servicealerts blog) stopped responding and had to be restarted. CCS is investigating the cause of the outage. Please accept our apologies for any inconvenience the outage may have caused. -Computing and Communications … Continue reading →