Category Archives: All Categories

Scheduled Blackboard outage: Sunday, June 10, 2012 between 6 am and 7 am

Posted on June 8, 2012 by

On Sunday, June 10, 2012 between 6 am and 7 am, we will apply a software patch that is designed to resolve the Blackboard memory leak issue that has been causing problems since we upgraded to Blackboard 9.1. Blackboard, RAMSS … Continue reading →

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Blackboard application server issues – Thursday, June 5, 2012

Posted on June 5, 2012 by

At approximately 1 pm today, we started experiencing memory resource issues with one of the five Blackboard application servers. The server crashed and was restarted around 1:10 pm. Users who were connected to this particular server may have had their … Continue reading →

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415 Yonge St – Network Outage – 2012.06.03 06:45

Posted on June 4, 2012 by

One of the network distribution switches serving the west side of the campus was rebooted at 6:45 AM to clear up a wireless connectivity issue. Traffic was re-routed to another distribution switch during the 3 minutes of reboot. Because 415 … Continue reading →

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Scheduled Ryecast outage: Monday, May 28 8:00 AM – Tuesday, May 29 8:00 AM

Posted on May 26, 2012 by

The Ryecast system will be upgraded on Monday, May 28, starting at 8 AM.  The upgrade is expected to take less than 24 hours.  While the upgrade takes place the system will not be available. We apologize for any inconvenience … Continue reading →

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Blackboard daily restart scheduled between 3 AM and 4 AM

Posted on May 26, 2012 by

The recent Blackboard 9.1 SP8 upgrade introduced a bug with the authentication code, causing a memory leak, which over time leads to the problems recently experienced with the Blackboard system.  To reduce the risk of similar incidents, the Blackboard application … Continue reading →

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Blackboard Learn Unavailable, Friday May 25, 2012 between 10:25 am and 10:50 am

Posted on May 25, 2012 by

This morning around 10 am the Blackboard system was experiencing a memory leak issue, the same issue that was experienced this Wednesday after the Blackboard upgrade. To prevent the problem from getting worse, all five application servers had to be … Continue reading →

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Blackboard application servers issues – Wed, May 23

Posted on May 23, 2012 by

At approximately 11:56 am today, we started experiencing memory resources issues with some of the five Blackboard application servers. The servers needed to be restarted and users who were connected to these particular servers may have had their sessions dropped. … Continue reading →

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www.ryerson.ca unavailable: Wednesday, May 23 2012 11:45 AM – 12:55 PM

Posted on May 23, 2012 by Casey Carvalho

Since approximately 11:45 AM this morning, the www.ryerson.ca website was not loading properly. We worked with the Web Services team in University Advancement and the vendor’s support group to resolve the problem. The site was back up at approximately 12:55 PM. We apologize … Continue reading →

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Blackboard upgrade status: Monday, May 21

Posted on May 21, 2012 by

Update on Tuesday, May 22 at 2:00 pm: Just after 8 pm on Monday, May 21 CCS started receiving complaints from students that were not able to submit assignments on Blackboard and from one instructor who was not able to enter … Continue reading →

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ColdFusion Database Issue – May 9/10, 2012

Posted on May 10, 2012 by Jim Buchanan

Due to an inadvertent error when restoring a database schema, all Cold Fusion data was overwritten as of 3:51 PM on Wednesday May 9.  The Cold Fusion applications affected were running on the following systems: runner.ryerson.ca ccs.cf.ryerson.ca hr.cf.ryerson.ca ss.cf.ryerson.ca alfresco.cf.ryerson.ca … Continue reading →

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