Category Archives: All Categories

Phones: Jabber client outage on Friday December 23, 2022 at 7:30 AM

Posted on December 23, 2022 by michael

On Friday December 23, 2022, the Jabber client for the phone system stopped working. The telecom team is working with the vendor to resolve the issue. Update: The issue has been resolved at 9:50 AM. Users may need to reset … Continue reading →

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Phone system outage on Tuesday December 20 at 7:30 AM

Posted on December 20, 2022 by michael

All phones went offline on Tuesday December 20 at 7:30 AM. The telecom team is investigating the issue Update: Servers restarted and services resumed at 9:05 Please accept our apologies for any problems this may cause. – Computing and Communications … Continue reading →

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Network outage at KHS 3rd floor on November 4, 2022

Posted on November 4, 2022 by michael

The network switch servicing the South/East corner of KHS 3rd floor lost power at 9:03 AM on Friday November 4, 2022. impacting all of the wired and wireless network connectivity in this area. The switch had to be rebooted to … Continue reading →

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eHR intermittent access issue: Wednesday, Nov. 2, 2022

Posted on November 2, 2022 by Hongbo HE

We have been experiencing intermittent eHR authorization error issues since Tuesday, Nov. 1st, 2022. When a user clicks the eHR tab in the portal, sometimes the user is presented with the error message: “Authorization Error – – Contact your Security … Continue reading →

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VPN outage on September 29, 2022 from 4:05 to 4:07 PM

Posted on September 29, 2022 by michael

While troubleshooting a network security device on Thursday September 29, 2022 at 4:05 PM, the Global Protect VPN service was restarted causing all established sessions to disconnect. VPN users were able to reconnect at 4:07 PM Please accept our apologies … Continue reading →

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Network outage at MER & DAL buildings on September 15, 2022

Posted on September 15, 2022 by michael

The microwave link providing network connectivity to DAL & MER buildings stopped working causing a full network outage for these locations. We do not have an ETA for resolution yet, as there is no backup connectivity to these buildings. Please … Continue reading →

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Academic printing problem: August 16, 2022

Posted on August 16, 2022 by Casey Carvalho

CCS received a report around 10:30 AM on Tuesday, August 16, 2022 of users not being able to print to network academic printers.  Full services were restored around 2:15 PM. We are investigating the root cause of the problem.  Please … Continue reading →

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Problems accessing D2L on July 25 through 27, 2022

Posted on July 27, 2022 by Brian Lesser

Reports of errors when accessing D2L Brightspace started the evening of July 25, and continue through July 27. We are working with the vendor to resolve the issue.   In the meantime, users experiencing errors can try to refresh or reload … Continue reading →

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TMU-VPN Outage on July 20, 2022 from 11:30 AM to 11:39 AM

Posted on July 20, 2022 by michael

On July 20, 2022 at 11:30 AM, a glitch in applying regular firewall rules caused all VPN connections to disconnect. VPN services resumed at 11:39 AM We apologize for any inconvenience this may have caused. -Computing and Communications Services

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Data centre outage on Saturday July 9, 2022 from 2:52 to 3:02 AM

Posted on July 9, 2022 by michael

On July 9, 2022 at 2:52 AM, the primary data centre firewalls failed and services moved to the secondary data centre firewall. This caused an outage during the transition from 2:52 to 3:02 AM. The IT security team is working … Continue reading →

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