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- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Category Archives: All Categories
Scheduled Central Authentication Service (CAS) maintenance: Thursday, February 6, 2014 from 6:15 am to 6:45 am
On Thursday, February 6, 2014 between 6:15 am and 6:45 am, CCS will perform necessary system maintenance on Ryerson’s Central Authentication Service (CAS) that controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services. CAS users may … Continue reading
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Network outage for academic labs on Friday January 31, 2014 from 00:04 AM to 2:17 AM
On Friday, January 31, 2014, at 00:04 AM the network switch servicing the academic labs at KHW-071 and some of the management subnets became unresponsive. The switch recovered on its own at 2:17 AM. Please accept our apologies for the … Continue reading
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RMS outage – Admin, Self Service and Activation – Friday, Jan. 31, 2014 11:00 AM – 12:00 PM
The back-end server that all RMS web applications (Admin, Self Service and Activation) connect to became unresponsive starting at 11:00 AM this morning. The application services were restarted and full services were restored around noon. We continue to investigate the cause. … Continue reading
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www.ryerson.ca service interuption: Friday, January 31, 2014
On Friday, January 31, 2014, the installation of new code on the www.ryerson.ca server at approximately 7:30 AM, caused 4 sites to not load correctly. The sites affected were: http://www.ryerson.ca/socialwork/ http://ryerson.ca/mba http://www.ryerson.ca/surp/rpgsa.html http://ryerson.ca/about/governors/boardmembers.html The code was rolled back and … Continue reading
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Network outage on Wednesday January 29 from 6:41 PM to Thursday January 30 at 7:50 AM at POD 2nd floor
On Wednesday, January 29, 2014, at 6:41 PM a portion of a network switch servicing 20 connections at the 2nd floor POD building failed. The switch had to be replaced and services were resumed on Thursday, January 30, 2014 at … Continue reading
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Ryerson Gmail service interuption on Friday, January 24, 2014
On Friday, January 24, 2014 starting at approximately 2:00 PM the Ryerson Gmail service became unavailable. This service disruption only applies to Gmail and appears to affect the consumer Gmail as well. CCS is attempting to contact Google support and … Continue reading
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External voice mail pre-greeting prompt change: Tuesday, January 21, 2014 from 8:30 AM to 9:45 AM
On Tuesday, January 21, 2014 between 8:30 AM and 9:45 AM the external voice mail greeting pre-prompt recording has been over-written by one of the phone administrators’ own greetings. The prompt has been restored back to the default one at … Continue reading
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Licensing server disruption – Sunday, Jan. 19, 2014 4:00PM – Monday, Jan. 20, 2014 8:00AM
On Sunday, January 19th 2014, around 4 PM, one of the licensing servers stopped responding, affecting the use of the following applications: Autodesk products Matlab SPSS Fashion Studio IBM Rational Rose Services were restored this morning at 8 AM for … Continue reading
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Scheduled Blackboard system maintenance – Friday, January 17, 2014, 5 AM – 8 AM
The Blackboard database will be moved to new storage on Friday, January 17, 2014 between 5 AM and 8 AM. Blackboard will not be available during this period. All other systems and applications accessed through the my.ryerson portal (including RAMSS) will … Continue reading
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Network outage on Thursday, January 9, 2014 from 11:04 AM to 12:22 PM
On Thursday, January 9, 2014, during an attempt to add a VLAN to a network switch, a broadcast storm occurred. This caused a slow down for various services, including CFAPS where user data and shared departmental folders exist. The outage … Continue reading
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