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Slow network for Mac OSX April 14 to April 16, 2014
An incompatibility has been identified between certain versions of Maverick OSX and the Sophos 9.0.6 threat prevention module. This incompatibility caused severe slowness for web browsing on these devices. A newer version of Sophos has been deployed that alleviates the … Continue reading
Posted in All Categories, Anti-Virus
Tagged Anti-Virus
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my.ryerson service disruption: Monday April 7 2014, 5:10 PM – 6:58 PM
One of the my.ryerson portal servers became unresponsive at approximately 5:10 PM today and caused a service disruption for users who were on this server. This server was restarted at 6:58 PM and the service was restored. We are continuing … Continue reading
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Voice Mail Outage: Tuesday April 2, 2014 from 7:33 to 7:39 AM
On Tuesday April 2, 2014 at 7:33 AM, the Call-Pilot Voice Mail server had to be rebooted to clear a hung trunk line. Users were unable to access their voice mail during the server reboot. Services were resumed at 7:39 … Continue reading
Posted in All Categories, phones
Tagged phones
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VoIP Phones outage: March 31, 2014 from 8:20 PM to April 1, 2014 8:30 AM
On Monday March 31, 2014 at 8:20 PM, the VoIP phones’ server failed. The vendor was called and a reboot of the entire PBX phone switch had to be done to bring the VoIP server up. Services were resumed on … Continue reading
Posted in All Categories, phones
Tagged phones
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Phone outage: April 1, 2014 from 8:20 to 8:30 AM
On Tuesday April 1, 2014 at 8:20 AM, the entire PBX phone switch had to be rebooted to fix a problem with the VoIP phones. This caused an outage for all phones and call centres all over campus. Services were … Continue reading
Posted in All Categories, phones
Tagged phones
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Network Outage: Sunday March 30, 2014 from 5:35 to 6:50 PM
On Sunday March 30, 2014 and between 5:35 to 6:50 PM, CCS received alerts about intermittent Internet access. CCS staff are trying to validate the alerts and find the root cause. We apologize for any inconvenience. -Computing and Communications Services
Posted in All Categories, Internet
Tagged Internet
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RMail service disruption: Friday, March 14, 2014 5:30 PM – Monday, March 17, 2014 1:15 PM
Since Friday, March 14 at 5:30 pm, two of the RMail servers experienced intermittent connectivity problem due to a networking issue. Web Mail (https://mail.ryerson.ca) users connected to these servers were experiencing slow service. GMail users’ access were not affected. The … Continue reading
Posted in All Categories, network, RMail
Tagged network, RMail
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Network outage: Friday, March 14, 2014 7:11 AM – 7:35 AM
On Friday, March 14, 2014, at 7:11 AM, CCS added an additional firewall to the existing user subnets to provide extra redundancy. However, the new firewall took over prematurely and caused a network outage on the user subnets. Services were … Continue reading
Posted in All Categories, Firewall
Tagged Firewall
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my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM
Since Friday, Feb. 28 6:10 AM, one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during … Continue reading
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Tagged my.ryerson
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Network outage on Friday, February 21, 2014 from 6:15 AM to 7:50 AM
On Friday, February 21, 2014, at 6:15 AM, CCS replaced the existing Internet facing firewall with a newer and much faster firewall. This caused an outage for the incoming and outgoing Internet traffic such as access to email and to … Continue reading
Posted in All Categories, Firewall, Internet
Tagged Firewall, Internet
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