Author Archives: michael

Phones outage in ENG building on Monday, November 18, 2019

Posted on November 18, 2019 by michael

On Monday, November 18, 2019 at 9:00 a.m., CCS received an alert about old 4-digits extension phone outage in ENG building. Problem traced to overheating in the telecom room housing the phone system in that building. CCS is working with … Continue reading →

Posted in All Categories | Comments Off on Phones outage in ENG building on Monday, November 18, 2019

Accounts lockout on October 1, 2019

Posted on October 1, 2019 by michael

On October 1st CCS temporarily locked 125 people out of their my.ryerson accounts. That meant they could not access their email, RAMSS, D2L, and other Ryerson services until they worked with the CCS help desk to unlock their account. Earlier … Continue reading →

Posted in All Categories | Comments Off on Accounts lockout on October 1, 2019

WiFi authentication failure on Wednesday, September 11, 2019

Posted on September 11, 2019 by michael

On Wednesday, September 11, 2019 at 11:40 AM, CCS received an alert about RU-Secure Wifi authentication failure. The Network Services team is investigating the issue. Authenticating to Eduroam WiFi network is working in the meantime Update: Network services team fixed … Continue reading →

Posted in All Categories | Comments Off on WiFi authentication failure on Wednesday, September 11, 2019

Network outage at Pitman Hall building on Thursday September 5, 2019

Posted on September 5, 2019 by michael

On Thursday September 5, 2019 at 10:30 AM, CCS received an alert about a network outage at the Pitman Hall building. Network Services was able to get the network back to all floors except the 2nd floor at 12:00 PM. … Continue reading →

Posted in All Categories | Comments Off on Network outage at Pitman Hall building on Thursday September 5, 2019

Login failure for Windows 7 computers on Wednesday April 10, 2019

Posted on April 10, 2019 by michael

On Wednesday, April 10, 2019, CCS received reports that some Windows 7 computers are unable to logon. CCS is investigating the issue and will provide an update as soon as possible. We apologize for any  inconvenience this is causing. -Computing … Continue reading →

Posted in All Categories | Comments Off on Login failure for Windows 7 computers on Wednesday April 10, 2019

Network outage at Pitman Hall on Friday January 11, 2019

Posted on January 11, 2019 by michael

On Friday January 11, 2019 at 8:30 AM, CCS received an alert about network outage at Pitman Hall building. Network Services team had to reboot the network switch servicing this building and service resumed at 10:15. We apologize for the inconvenience … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage at Pitman Hall on Friday January 11, 2019

Phones outage at TRSM on Friday January 4, 2019

Posted on January 4, 2019 by michael

CCS has been informed that all the phones in TRSM building stopped working.  The issue has been escalated to the vendor for support. Update: Issue was resolved at 7:30 PM We apologize for any inconvenience this service disruption is causing. … Continue reading →

Posted in All Categories, phones | Tagged | Comments Off on Phones outage at TRSM on Friday January 4, 2019

Intermittent WiFi access on Thursday, November 15, 2018 at 3:10 PM

Posted on November 15, 2018 by michael

At approximately 3:10 PM today, Thursday, Nov. 15, 2018, we became aware of an issue with the Ryerson Wireless Network which has some users experiencing difficulty obtaining a connection and/or logging in. Network Engineering is currently investigating the issue with … Continue reading →

Posted in All Categories, wireless | Tagged | Comments Off on Intermittent WiFi access on Thursday, November 15, 2018 at 3:10 PM

Intermittent Internet access on Friday October 26, 2018

Posted on October 26, 2018 by michael

On Friday October 26, 2018 at 8:00 AM, CCS monitoring systems indicated there is a longer than usual delay to access internet resources. The problem traced to external internet name servers. Network services team moved Ryerson to use another set of … Continue reading →

Posted in All Categories, Internet | Tagged | Comments Off on Intermittent Internet access on Friday October 26, 2018

Intermittent network connectivity at SCC building on Thursday October 25, 2018

Posted on October 25, 2018 by michael

On Thursday October 18, 2018 at 9:50 AM, CCS monitoring systems indicated there is an issue causing intermittent network connectivity to SCC building. The issue with wired and wireless network connectivity was resolved and services were resumed at 11:10 AM. We … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Intermittent network connectivity at SCC building on Thursday October 25, 2018