Author Archives: michael

Network outage at Pitman Hall on Friday January 11, 2019

On Friday January 11, 2019 at 8:30 AM, CCS received an alert about network outage at Pitman Hall building. Network Services team had to reboot the network switch servicing this building and service resumed at 10:15. We apologize for the inconvenience … Continue reading

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Phones outage at TRSM on Friday January 4, 2019

CCS has been informed that all the phones in TRSM building stopped working.  The issue has been escalated to the vendor for support. Update: Issue was resolved at 7:30 PM We apologize for any inconvenience this service disruption is causing. … Continue reading

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Intermittent WiFi access on Thursday, November 15, 2018 at 3:10 PM

At approximately 3:10 PM today, Thursday, Nov. 15, 2018, we became aware of an issue with the Ryerson Wireless Network which has some users experiencing difficulty obtaining a connection and/or logging in. Network Engineering is currently investigating the issue with … Continue reading

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Intermittent Internet access on Friday October 26, 2018

On Friday October 26, 2018 at 8:00 AM, CCS monitoring systems indicated there is a longer than usual delay to access internet resources. The problem traced to external internet name servers. Network services team moved Ryerson to use another set of … Continue reading

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Intermittent network connectivity at SCC building on Thursday October 25, 2018

On Thursday October 18, 2018 at 9:50 AM, CCS monitoring systems indicated there is an issue causing intermittent network connectivity to SCC building. The issue with wired and wireless network connectivity was resolved and services were resumed at 11:10 AM. We … Continue reading

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Network outage at BTS building on Sunday October 14, 2018 from 8:00 AM to 5:00 PM

On Sunday October 14, 2018 at 2:45 PM, CCS received reports that the network is not fully functional at BTS building after an overnight power outage. The network switch servicing that area was rebooted and services resumed at 5:00 PM … Continue reading

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Intermittent WiFi access on Wednesday September 26, 2018 from 9:45 to 10 :20 AM

On Wednesday, September 26, 2018 at 9:45 AM, CCS received reports about intermittent WiFi access. Problem was traced to two of the WiFi controllers that had to be rebooted.  Services resumed at 10:20 AM. We apologize for the inconvenience this outage … Continue reading

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Intermittent network access for the Ryerson’s residence at Jarvis St.

On Thursday September 20, 2018, CCS received reports about intermittent network connectivity from Ryerson’s new residence on Jarvis St. to the main campus. The problem has been traced to the large amount of traffic originating from a small set of … Continue reading

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Intermittent network connectivity at 415 Yonge building on Tuesday September 18, 2018

On Tuesday September 18, 2018 at 4:55 PM, CCS monitoring systems indicated there is intermittent network connectivity to 415 Yonge building due to overheating. Network Services staff are investigating the issue. We apologize for the inconvenience this outage has caused. -Computing … Continue reading

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Network outage at KHW LAB on Tuesday September 18, 2019

On Tuesday September 18, 2018 at 4:19 AM, CCS received an alert about network outage at KHW LABs. Network Services team is investigating the issue Update: The network switch that is servicing KHW LABs had to be rebooted. Services resumed … Continue reading

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