Author Archives: michael

Network Outage Sunday 5 January, 2014 from 11:15 to 11:18 PM

Posted on January 6, 2014 by michael

On Sunday January 5, 2014, an emergency reboot of the packet shaping appliances had to be done to clear some intermittent memory errors.  This caused a disconnection from the Internet from 11:15 AM to 11:18 PM. Please accept our apologies for … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network Outage Sunday 5 January, 2014 from 11:15 to 11:18 PM

Network Outage – Wednesday, December 18, 2013 from 10:23 AM to 11:35 AM

Posted on December 18, 2013 by michael

On Wednesday December 18, 2013, during an attempt to add a software license for a redundant firewall, the primary firewall stopped passing traffic. This caused a network outage for the wired connections at the library offices, SCC, Architecture, Health Centre, … Continue reading →

Posted in All Categories, Firewall | Tagged | 2 Comments

Bell Network Outage from November 26, 2013 at 11:00 PM to November 27, 2013 6:00 AM

Posted on November 27, 2013 by michael

Bell Canada had emergency fibre repair work that started on November 26, 2013 at 11:00 PM and lasted until November 27, 2013 at 6:00 AM. This impacted Bell’s customers in the Toronto area as shown in Bell’s notice below. During … Continue reading →

Posted in All Categories, Internet, my.ryerson, network | Comments Off on Bell Network Outage from November 26, 2013 at 11:00 PM to November 27, 2013 6:00 AM

Slow wireless at TRS – Thursday, November 7, 2013 from 5:00 AM to 4:00 PM

Posted on November 7, 2013 by michael

On Thursday, November 7, 2013, at 5:00 AM , one of the links to the wireless controller in TRS started to show some intermittent errors.  This caused slower than usual wireless access in that building. The link was taken out … Continue reading →

Posted in All Categories, wireless | Tagged | Comments Off on Slow wireless at TRS – Thursday, November 7, 2013 from 5:00 AM to 4:00 PM

Library network outage Monday, Nov. 4 2013 10:52 AM – 11:06 AM

Posted on November 4, 2013 by michael

On Monday November 4, 2013, during an attempt to add a network switch to the library, electric power was lost in one of the network closets. This caused a network outage for most of the library labs and offices (including … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Library network outage Monday, Nov. 4 2013 10:52 AM – 11:06 AM

Network outage for Fashion and KHW-338 labs: Fri, Oct. 25 2013 6:55 AM – 6:59 AM

Posted on October 25, 2013 by michael

On Friday October 25, 2013 a network  distribution switch had to be rebooted to clear up high CPU utilization. This caused a network outage for the sub-nets servicing the  Fashion lab and KHW-338 lab. The outage lasted from 6:55 AM to 6:59 … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage for Fashion and KHW-338 labs: Fri, Oct. 25 2013 6:55 AM – 6:59 AM

Network Outage for Fashion and KHW-338 labs

Posted on October 22, 2013 by michael

On Tuesday October 22, 2013 a configuration error in one network  distribution switch caused a network outage for the sub-nets  servicing the  fashion lab and KHW-338 lab. The outage lasted from 7:30 AM to 8:45 AM. Please accept our apologies for the outage. … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network Outage for Fashion and KHW-338 labs

CED Active Directory outage

Posted on October 18, 2013 by michael

On Friday October 18, 2013 at 7:00 AM, CCS migrated its data centre firewalls to a newer device. This prevented CED staff from accessing their Active Directory server in the data centre. The problem was rectified and services were resumed … Continue reading →

Posted in All Categories, Firewall | Tagged | Comments Off on CED Active Directory outage

Intermittent Wireless Access

Posted on October 16, 2013 by michael

A critical upgrade had to be done for the wireless network controllers all over the campus (except TRS) to allow for the use of enhanced wireless access points. The upgrade took place on Tuesday October 15, 2013 between 10:30 and … Continue reading →

Posted in All Categories, wireless | Tagged | Comments Off on Intermittent Wireless Access

YDI Network Outage: Friday, October 11, 2013 4:00 AM – 6:10 AM

Posted on October 11, 2013 by michael

During an automated software upgrade of a network switch, the device stopped passing network traffic. This caused a network outage for the 9th and 11th floors of the YDI building. Services were resumed at 6:10 AM after CCS staff were able … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on YDI Network Outage: Friday, October 11, 2013 4:00 AM – 6:10 AM