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- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Author Archives: michael
Internet Access Outage: Wednesday, September 17, 2014 between 11:55 AM and 12:55 PM
On Wednesday, September 17, 2014 at 11:55 AM, an Internet routing issue impacted Ryerson and many other educational institutions in Ontario. Many of the Internet web sites were slow to load or unreachable. This issue impacted some of the Ryerson applications including … Continue reading
Posted in All Categories, Internet
Tagged Internet
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Network outage at ENG on Sunday August 24, 2014 5:00 AM – 2:30 PM
On Sunday August 24, 2014 at 5:00 AM, the network switch providing network access to the north side of ENG buildings failed. Network Services had to reboot the switch and services were restored at 2:30 PM. We apologize for any inconvenience. -Computing and … Continue reading
Posted in All Categories, network
Tagged network
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Network outage at SCC & OAK on July 24, 2014 at 4:00 to 10:00 AM
On Thursday July 24, 2014 at 4:00 AM, the network switch providing network access to both SCC and OAK buildings failed. Network Services replaced the defective unit and the service restored at 10:00 AM. We apologize for any inconvenience. -Computing and Communications Services
Posted in All Categories, network
Tagged network
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Wireless outage at the library on July 23, 2014 from 1:45 to 2:15 PM
On Wednesday July 23, 2014 at 1:45 PM, one of two network switches providing wireless network access to the library failed. The switch cluster had to be rebooted and the services resumed at 2:15 PM We apologize for any inconvenience. -Computing and … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Long distance dialing not available July 17, 2014
On Thursday, July 17, 2014 at 11:15 AM, due to a problem at Bell Canada the long distance calling service were stopped. Bell Fixed the issue on Friday at 10:00 AM We apologize for any inconvenience. -Computing and Communications Services
Posted in All Categories, phones
Tagged phones
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Network outage at 112 and 114 Bond St.: July 5 and 6, 2014
On Saturday July 5, 2014 at 9:15 AM, all network connections to 112 and 114 Bond St. buildings went down due to rodents chewing on the fibre cables feeding these buildings. A temporary fibre repair has been implemented and services were restored on … Continue reading
Posted in All Categories, network
Tagged network
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Intermittent Network Access on Wednesday April 30, 2014 from 7:00 to 7:55 AM
On Wednesday April 30, 2014 between 7:00 and 7:55 AM, one of the core network switches had intermittent port failures which caused a general intermittent network outage. The switch had to be rebooted at 7:45 to resume the services. We … Continue reading
Posted in All Categories, network
Tagged network
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Slow network for Mac OSX April 14 to April 16, 2014
An incompatibility has been identified between certain versions of Maverick OSX and the Sophos 9.0.6 threat prevention module. This incompatibility caused severe slowness for web browsing on these devices. A newer version of Sophos has been deployed that alleviates the … Continue reading
Posted in All Categories, Anti-Virus
Tagged Anti-Virus
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Voice Mail Outage: Tuesday April 2, 2014 from 7:33 to 7:39 AM
On Tuesday April 2, 2014 at 7:33 AM, the Call-Pilot Voice Mail server had to be rebooted to clear a hung trunk line. Users were unable to access their voice mail during the server reboot. Services were resumed at 7:39 … Continue reading
Posted in All Categories, phones
Tagged phones
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VoIP Phones outage: March 31, 2014 from 8:20 PM to April 1, 2014 8:30 AM
On Monday March 31, 2014 at 8:20 PM, the VoIP phones’ server failed. The vendor was called and a reboot of the entire PBX phone switch had to be done to bring the VoIP server up. Services were resumed on … Continue reading
Posted in All Categories, phones
Tagged phones
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