Author Archives: michael

Google mail outage on Tuesday April 14, 2015

Posted on April 14, 2015 by michael

On Tuesday April 14, 2015 at around 6:00 PM some users weren’t able to access neither Ryerson’s Google mail nor their personal Google mail accounts. This issue hasn’t been acknowledged by Google but services resumed at around 9:00 PM

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Network outage at North/West corner of KH on Tuesday April 14, 2015

Posted on April 14, 2015 by michael

On Tuesday, April 14, 2015 at 03:20 AM, power was lost at the telecom room at the North/West corner of Kerr Hall.  This caused a network outage for both wired and wireless users for this area. Campus facilities restored the power at … Continue reading →

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Slow network & WiFi access issues on Thursday April 9, 2015

Posted on April 9, 2015 by michael

On Thursday, April 9, 2015 at 09:20 AM, one of the DNS/DHCP servers failed .  This caused slowness to network and applications access (such as my.ryerson) and prevented some wireless users from accessing the network. A work around was implemented at 11:04 … Continue reading →

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my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM

Posted on April 1, 2015 by michael

One of four servers providing access to my.ryerson became unresponsive at approximately 10:24 PM on March 31, 2015.  This prevented some users from accessing  my.ryerson.ca.  This server was taken out of the pool on April 1, 2015 at 8:16 AM to avoid further disruption while … Continue reading →

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Incoming Mail Delays, Saturday March 28, 2015 at 9:08 AM

Posted on March 28, 2015 by michael

One of the mail servers ran out of disk space and caused a delay in the delivery of email at Ryerson. The problem was noticed just after 8:30 AM. There are approximately 67,000 messages that are queued for delivery. We expect the … Continue reading →

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Network outage at IMA building on Monday, February 23, 2105 from 4:55 PM to 6:40 PM

Posted on February 23, 2015 by michael

On Monday, February 23, 2015 at 04:55 PM, a network switch servicing the IMA building failed. This caused a network outage for the offices and classrooms in this building.  The network switch had to be reconfigured and services were resumed at 6:40 PM. … Continue reading →

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Network outage at Kerr Hall 2nd floor on Wednesday February 18, 2015 at 7:52 AM

Posted on February 18, 2015 by michael

On Wednesday, February 18, 2015 at 07:52 AM, a network switch servicing the North/East corner of Kerr Hall 2nd floor failed. This caused a network outage for the offices and classrooms in this area.  The network switch is going to be replaced within few … Continue reading →

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Phone outage in ENG building on Friday February 13, 2015

Posted on February 13, 2015 by michael

On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. … Continue reading →

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WiFi outage on Tuesday February 10, 2015 1:05 PM

Posted on February 10, 2015 by michael

On Tuesday, February 10, 2015 at 1:05 PM, a wireless network controller servicing the AMC, CED, CPF, DMZ, RIC, HEI, IMA, OKF, SBB, SCC, SID and VIC buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points … Continue reading →

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Blackboard outage on Saturday February 7, 2015 4 AM to 9:10 AM

Posted on February 7, 2015 by michael

On Saturday, February 7, 2015 at 4:00 AM, Blackboard became inaccessible preventing access to online courses. CCS has traced the issue to a problem with the Blackboard database server and we are working to resolve the problem. Updates to follow. Update 9:38 … Continue reading →

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