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Author Archives: michael
Voice Mail outage on Thursday February 11, 2016 at 4:30 PM
On Thursday, February 11, 2016 at 4:30 PM, the Voice Mail system failed to respond. The vendor has been contacted and a technician is on route to troubleshoot the issue. Update 7:48 PM: Voice mail has been restored. The cause of the … Continue reading
Posted in All Categories, phones
Tagged phones
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CFAPs outage on Tuesday February 9, 2016 from 11:30 AM to 11:40 AM
On Tuesday, February 9, 2016 at 11:30 AM, the firewall protecting the CFAPs (Windows Central File Sharing and Printing) servers failed. This prevented staff and faculty from accessing their personal or departmental shared folders. The firewall has been replaced and services … Continue reading
Posted in All Categories, Firewall
Tagged Firewall
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WiFi outage from Wednesday Dec. 30, 2015 at 7:35 PM to Thursday Dec. 31, 2015 at 2:30 PM
On Wednesday, December 30, 2015 at 7:35 PM, a network device failed. This prevented WiFi users from accessing the Internet. Network staff forced a fail over to another network device and services resumed at 2:45 PM on Thursday December 31, … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Internet connectivity disruption: Wednesday, December 9, 2015 10:01 AM – 10:13 AM
On Wednesday, December 9, 2015, one of Ryerson University’s internet links failed due to a service interruption from the service provider’s side (GTANet), resulting in its internet traffic failing over to another backup link from a secondary service provider (Cogent). … Continue reading
Posted in All Categories, Internet
Tagged Internet
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Internet interruption on Friday November 27, at 1:27 PM
On Friday, November 27, 2015 at 01:27 PM, one of the network devices that manages the amount of network traffic entering and leaving Ryerson from the Internet restarted on its own. This briefly impacted internet connectivity while the traffic was re-routed through a … Continue reading
Posted in All Categories, network
Tagged network
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WiFi interruption at LIB, JOR, POD and SLC on Thursday October 29, 2015 at 2:00 PM
On Thursday, October 29, 2015 at 02:00 PM, one of the network switches rebooted. This impacted the WiFi network at LIB, JOR, POD and SLC buildings. Services were resumed at 2:05 PM Please accept our apologies for any inconvenience this has caused. -Computing … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Internet outage on Friday, October 9, 2015 at 11 PM
On Saturday, October 10, 2015 at 12:45 AM, a major network device failed and prevented access to the Internet. A temporary work around has been put in place at 4:30 AM. However, Wireless users, and general purpose lab computers still … Continue reading
WiFi authentication outage on Tuesday, October 6, 2015
On Tuesday, October 6, 2015 at 4:15 PM, the authentication system for wireless users failed. This prevented new wireless session from being established. Network services team is investigating the problem. Update: The problem was traced to an overload of authentication … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Internet outage for Wireless & lab computers on Thursday September 24, 2015
On Thursday, September 24, 2015 at 1:17 PM, a network device rebooted itself. This prevented all wireless devices and lab computers from accessing the Internet until the reboot was completed at 1:23 PM. Update: Same issue happened again on Friday, September … Continue reading
CFAPs name resolution failure July 30 to August 4, 2015
Due to a recent change in DNS configuration for PC users on CFAPs, the host name resolution of any domain other than “admn” or “ac” failed. The change was reverted back on August 4, 2015 at 10:30 AM and will … Continue reading
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