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- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Author Archives: michael
Servers outage on May 31, 2017 from 2:03 to 2:05 PM
On Wednesday, May 31, 2017 at about 2:03 P.M. a hardware failure caused many of the data centre servers to reboot. Therefore, for a few minutes users were unable to access some of Ryerson’s applications. CCS is investigating the root … Continue reading
Posted in All Categories, LDAP, my.ryerson, OGF
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Voice Mail outage on Tuesday May 23, 2017 at 7:00 AM
On Tuesday May 23, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (Officelinx) can’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: Problem resolved at … Continue reading
Posted in All Categories, phones
Tagged phones
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Network outage on Monday May 1, 2017 from 6:00 to 6:30 PM
On Monday May 1, 2017 at 6:00 PM, one of the network appliances in the data centre got overloaded due to a network workload misconfiguration. This prevented access to most of Ryerson’s services such as my.ryerson and www. ryerson. The … Continue reading
Posted in All Categories, Firewall
Tagged Firewall
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Wireless outage on Friday April 7, 2017 from 12:14 to 12:19 PM
On Friday April 7, 2017 at 12:14 PM, a configuration error caused a reboot to the wireless controllers. All WiFi communications ceased. Services resumed at 12:19 PM. We apologize for the inconvenience this outage caused. -Computing and Communications Services
Posted in All Categories, wireless
Tagged Wireless
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Network outage in 415 Yonge on Thursday April 6, 2017 from 5:55 to 9:20 PM
On Thursday April 6, 2017 at 5:55 PM, the power circuit breaker feeding the network at 415 Yonge was tripped. This prevented all access from/to the Internet and the rest of Ryerson’s network. Power was restored and services resumed at 9:20 … Continue reading
Posted in All Categories, network, power
Tagged network, power
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Network outage on Sunday March 12, 2017 from 3:00 to 11:00AM
On Sunday March 12, 2017 at 3:00 AM, a core network device failed. This prevented all access from/to the Internet. Network services team resolved the issue and services resumed at 11:00 AM. We apologize for any inconvenience. -Computing and Communications … Continue reading
Posted in All Categories, network
Tagged network
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Network outage at 415 Yonge on Wednesday March 8, 2017 at 6:00 PM
On Wednesday March 8, 2017 at 6:00 PM, network connectivity to 415 Yonge building was lost. Network services team is investigating the issue. Update: 8:20PM connectivity for 415 Yonge was restored. The problem was a power fault which has been repaired. We apologize … Continue reading
Posted in All Categories, network
Tagged network
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Financial Systems (OGF) outage: Friday, February 10, 2017 from 9:30 AM to 10:00 AM
Around 9:30 AM today, February 10, 2017, a scheduled network change caused loss of network connectivity to one of the main OGF servers. The issue was corrected and services were resumed at 10:00 AM. We apologize for any inconvenience. -Computing and … Continue reading
Posted in All Categories, network, OGF
Tagged network, OGF
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Wireless outage on Sunday, January 29, 2017 from 11:00 AM to 12:25 PM
An issue with a wireless controller not being able to pass user authentication requests to the authentication servers caused a wireless outage in the following locations: SLC, POD and KHW. The outage was reported at approximately 11:00 AM and was resolved … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Network outage on Friday, January 27, 2017 from 7:30 AM to 9:30 AM
On Friday, January 27, 2017, a scheduled network change at 7:30 AM resulted in loss of network connectivity for some users in JOR, VIC, AMC, KHW and POD buildings. Network services team resolved the issue and services were resumed at 9:30 AM. … Continue reading
Posted in All Categories, network
Tagged network
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