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Wireless outage on Wednesday October 11, 2017 from 3:15 AM to 7:40 AM
On Wednesday October 11, 2017, at 3:15 AM the wireless authentication servers stopped processing new authentication requests. This prevented users from accessing the WiFi networks. The Network Services team restarted the servers and services resumed at 7:40 AM. We apologize … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Applications outage on Tuesday August 29, 2017 at 4:06 AM
Starting at 4:06 AM, on Thursday, August 29, 2017, a main database went to Read-Only mode. This is impacting access to many of Ryerson’s applications such as jobs on campus, research grant and housing. CCS technical administrators are currently investigating … Continue reading
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Network interruption on Wednesday July 26, 2017 from 2:52 to 3:20 PM
On Wednesday July 26, 2017 at 2:52 PM, a network device failed to handle the traffic going though it. This prevented access to many of Ryerson’s servers such as my.ryerson.ca and www.ryerson.ca. Services resumed at 3:20 PM. We apologize for … Continue reading
Posted in All Categories, Firewall
Tagged network
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Network outage at SMH building on Wednesday July 26, 2017 at 9:50 AM
On Wednesday July 26, 2017 at 9:50 PM, CCS received alerts that the network at SMH building is down. Network Services team is investigating the issue. Update: Power loss was the cause of the outage, Network Services rebooted the Power … Continue reading
Posted in All Categories, network
Tagged network
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WiFi interruption on Tuesday July 18, 2017 from 5 AM to 9 AM
On Tuesday July 18, 2017 at 5:00 AM, many wireless access points in the East side of the campus went offline. This had little to no impact on WiFi access as there were many other wireless access points in these … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Access to Ryerson systems interrupted on Friday July 14, 2017 from 3:50 to 3:58 PM
On Friday July 14, 2017 at 3:50 PM a mis-classification to certain network traffic prevented new connections to Ryerson’s systems such as my.ryerson.ca. The issue was rectified at 3:58 PM and services resumed. We apologize for the inconvenience. Computing and … Continue reading
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OfficeLinx Voicemail outage on Friday June 16, 2017 at 7:00 AM
On Friday June 16, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (OfficeLinx) couldn’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: At 10:45 AM … Continue reading
Posted in All Categories, phones
Tagged phones
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Servers outage on Friday June 9, 2017 at 8:00 AM
On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications. CCS is investigating the root cause of the problem. … Continue reading
Servers outage on May 31, 2017 from 2:03 to 2:05 PM
On Wednesday, May 31, 2017 at about 2:03 P.M. a hardware failure caused many of the data centre servers to reboot. Therefore, for a few minutes users were unable to access some of Ryerson’s applications. CCS is investigating the root … Continue reading
Posted in All Categories, LDAP, my.ryerson, OGF
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Voice Mail outage on Tuesday May 23, 2017 at 7:00 AM
On Tuesday May 23, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (Officelinx) can’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: Problem resolved at … Continue reading
Posted in All Categories, phones
Tagged phones
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