Tag Archives: eHR

MyServiceHub & eHR outage on Monday July 14, 2025

Posted on July 15, 2025 by michael

On Monday July 14, 2025 at 9:10 PM, CCS received alerts that access to MyServiceHub and eHR is only working through TMU VPN. Since not all students have access to TMU VPN, MyServiceHub is currently off line. eHR is available … Continue reading →

Posted in All Categories, eHR, myServiceHub | Tagged , | Leave a comment

Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

Posted on August 27, 2015 by Branka Halilovic

The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L.  RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading →

Posted in All Categories, Blackboard, eHR, my.ryerson, RAMSS | Tagged , , , | Comments Off on Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

HR service outage: Tuesday, July 14, 2015

Posted on July 14, 2015 by Casey Carvalho

Around 8:45 AM, we became aware of communication problems to the HR reporting database.  The problem was traced to a  configuration change introduced in the HR system.  A restart of the HR system was required at approximately 10:00 AM to clear caches … Continue reading →

Posted in All Categories, eHR | Tagged | Comments Off on HR service outage: Tuesday, July 14, 2015

Daylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM

Posted on March 4, 2015 by Branka Halilovic

Due to the switch to Daylight Savings Time, the following applications will not be available: RAMSS and eHR on Sunday, March 8, 2015 from 00:01 AM to 3:30 AM OGF from Saturday, March 7, 2015 at 22:45 PM to Sunday, … Continue reading →

Posted in All Categories, eHR, OGF, RAMSS | Tagged , , | Comments Off on Daylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM

my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

Posted on November 4, 2013 by Branka Halilovic

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading →

Posted in All Categories, Blackboard, eHR, my.ryerson, RAMSS | Tagged , , , | Comments Off on my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

my.ryerson service disruption: Monday, June 3 2013, 5 PM

Posted on June 3, 2013 by Casey Carvalho

The CCS Help Desk received reports from a few external users indicating that they are experiencing problems connecting to my.ryerson.ca.  These reports started at 5:05 PM. Access to my.ryerson.ca within Ryerson is working as expected.  A preliminary investigation indicated that … Continue reading →

Posted in All Categories, eHR, eResources, Internet, my.ryerson, network, OGF, RAMSS | Tagged , , , | Comments Off on my.ryerson service disruption: Monday, June 3 2013, 5 PM

my.ryerson outage: Friday, May 30, 2013, 8 AM – 8:26 AM

Posted on May 31, 2013 by Branka Halilovic

On Friday, May 30, 2013, between 6 am and 8 am,  CCS was performing  scheduled maintenance on storage devices which impacted the my.ryerson portal and all applications accessed through the my.ryerson portal, CAS and all CAS-fied applications, RMS administration and … Continue reading →

Posted in All Categories, Blackboard, CAS, eHR, Google Apps, my.ryerson, RAMSS | Tagged , , , , | Comments Off on my.ryerson outage: Friday, May 30, 2013, 8 AM – 8:26 AM

CAS – Central Authentication System – Service disruption, March 25, 2013 11:35 AM – 12:30 PM

Posted on March 25, 2013 by Jim Buchanan

CAS, the Ryerson Central Authentication system was unavailable from 11:35 AM to 12:30 PM on Monday, March 25, 2013. This was due to an issue with a database server file system.  The problem is being investigated by CCS. Due to … Continue reading →

Posted in Blackboard, CAS, eHR, Google Apps, my.ryerson, RAMSS, RMail | Tagged , , , , | Comments Off on CAS – Central Authentication System – Service disruption, March 25, 2013 11:35 AM – 12:30 PM

Scheduled applications outage during the Daylight Saving Time (DST) switch: Sunday, March 10, 2013 1 AM – 3:30 AM

Posted on March 8, 2013 by Branka Halilovic

RAMSS, eHR and OGF services will not be available on Sunday, March 10, 2013 between 1 AM and 3:30 AM due to the DST switch. We apologize for any inconvenience this may cause. -Computing and Communications Services

Posted in All Categories, eHR, OGF, RAMSS | Tagged , , | Comments Off on Scheduled applications outage during the Daylight Saving Time (DST) switch: Sunday, March 10, 2013 1 AM – 3:30 AM

Scheduled www.ryerson.ca and the my.ryerson portal outage: Friday, January 18, between 6 am and 7 am

Posted on January 15, 2013 by Branka Halilovic

To mitigate issues that caused my.ryerson and CAS services interruptions on Dec 26, 2012 and Jan 1, 2013, CCS will be moving www.ryerson.ca and uPortal to a new load balancer on Friday, January 18, between 6 AM and 7 AM. … Continue reading →

Posted in All Categories, Blackboard, eHR, Google Apps, my.ryerson, RAMSS | Tagged , , , , | Comments Off on Scheduled www.ryerson.ca and the my.ryerson portal outage: Friday, January 18, between 6 am and 7 am