At approximately 11:40 AM today (May 9, 2011) the www.ryerson.ca website went offline due to a network failure between a server and a network switch module. The service was restored around 11:55 AM by connecting the server to a different port.
Please accept our apologies for this unplanned outage.
-Computing and Communications Services
At 6:00 am this morning the Voice-Mail system, Call-Pilot, went off-line. There was no access to voice-mail and Call Centres were not available through their numbers. Bell was called at 7:30 am.
CCS personnel rebooted system and brought it back on-line. The system was returned to service at 8:30 am.
We apologize for the disruption.
– Computing and Communications Services
At 11:04 am, Bell brought the Voice-Mail system back-up. It is now fully operational.
We appreciate your patience.
– Computing and Communications Services
At 6:30 am this morning the Voice Mail system, Call Pilot, stopped working. This prevented users from accessing their voice-mail and prevented callers from leaving voice-mail. In addition, the Call Centres were not available.
Bell Canada technicians have been dispatched to resolve the issue.
We apologize for the disruption.
Computing and Communications Services.
At approximately 8:30 am the OGF (Financial) system stopped responding and had to be shut down. The problem was traced to an internal disk system but IBM Support was unable to identify the cause of the problem more precisely.
Around noon, the physical disks were changed and full services were restored by 12:30pm.
At approximately 10:30 AM today (April 20, 2011) the my.ryerson.ca system went offline due to a maintenance mistake when servicing machine room power circuits. The feed that was affected provides power to many of the my.ryerson.ca servers. The problem was corrected and the system was brought back online at approximately 10:45 AM.
Please accept our apologies for this unplanned outage.
-Computing and Communications Services
Around noon today (Sunday April 17) Ryerson security reported that phones were not working on the 11th floor of YDI. It was found that unit 3 of the Nortel 5500 stack had somehow lost its config. The switch was reconfigured with a backup from April 3 2011. Network functionally was restored around 2 PM.
Please do not respond to any email that requests you to confirm your account credentials, or to provide confidential information like credit card numbers, passwords or other personal data.
It is particularly important to never send your password to anyone by email or to use your Ryerson password to log into a non-Ryerson system. Make sure the URL in your browser’s location field is my.ryerson.ca, mail.ryerson.ca or some other name that ends with .ryerson.ca before entering using your Ryerson password.
A recent phishing email was sent to the Ryerson community; it was sent from a non-Ryerson email address requesting you to confirm your mail identity by clicking on a URL link.
If you receive an email like this one with a subject line that reads “*Webmail Technical Crew*”, please do not respond and delete it from your mailbox immediately.
– Computing and Communications Services
A VERSION OF THE PHISHING E-MAIL FOLLOWS:
From: Marco ten Hoor
To:
Date: 4/6/2011 6:56 PM
Subject: Webmail Technical Crew
Your email Has Exceeded The Set Quota/Limit Which Is 20GB.
Your Are Currently Running On 23GB Due To Hidden Files And Folder On
Your Mailbox and There Will Be An Upgrade In Our Data Base And E-mail
Center We Are Deleting All Unused Mail Accounts.You Are Required To Verify
Your Mail Account By Confirming Your Mail Identity. CLICK HERE
to update account now This Will
Prevent Your Mail Account From Been Closed During This Exercise
Please Validate Your Mailbox And Increase Your Quota.
Webmail Technical Crew
At approximately 7:15 am on Thursday, March 31 there will be a 5 to 10 minute interruption of Ryerson’s telephone services to perform a system upgrade.
We apologize for any inconvenience.
-Computing and Communications Services
Last night around 3:30 am the RAMSS database (and therefore the entire RAMSS system) stopped functioning. The system did not report a meaningful error status and so a case has been filed with Oracle to attempt to find the cause. After some investigation the system was restarted at 6:15 am this morning.
-Computing and Communications Services (CCS)
