Turnitin Service Not Working Correctly

Posted on March 10, 2011 by Brian Lesser

The Turnitin.com service is not working correctly due to a problem with their Canadian servers. All Canadian Universities are affected. Turnitin believes the problem should be fixed by 9:00 PM early this weekend.

[Updated 10 AM, Friday March 11 with a new estimate from Turnitin of when the problem will be fixed.]

[Update Turnitin Issue Update – March 17, 2011.]

The Turnitin service is working normally, however, a small number of users may still continue to experience problems accessing previously submitted papers or generating originality reports for those papers. Turnitin is working on resolving the issue.

 

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Partial GroupWise Outage

Posted on March 7, 2011 by Brian Lesser

Due to a firewall misconfiguration users on a recently commissioned Groupwise mail server were not able to access their E-mail from Sunday March 6 at approximately 1:00 PM until the problem was resolved Monday March 7 at 9:15 AM.

We apologize for the inconvenience.

Computing and Communications Services

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Poor Network Response in TRSM – Feb. 27, 2010

Posted on March 1, 2011 by kwoo

At around 1:00 pm on Sunday, Feb. 27, 2010 wired and wireless users experienced slow network response in TRSM. Network Services was called. After extensive trouble-shooting, the problem could not be resolved without rebooting the router in TRSM. It was decided to reboot the router on Monday morning rather than rebooting remotely and have the router not come up properly, thus causing more disruption to users.

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Interrupted Access to Internet

Posted on February 23, 2011 by kwoo

At 12:40 pm today access to the Internet was interrupted due to a network routing configuration error. The problem was fixed and Internet access was back in service within 10 minutes.

We apologize for the inconvenience.
Computing and Communications Services

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Network Outage – Morning of Feb. 15, 2011

Posted on February 21, 2011 by kwoo

At approximately 6:30 am on Tuesday, Feb. 15, 2010, access to the Ryerson network from various campus buildings was lost. This is was due to an expired license on a distribution layer switch. The license was renewed and services were restored by 8:30 am of the same day.

We apologize for the inconvenience.

Computing and Communications Services

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Web Application Outage Resolved

Posted on February 19, 2011 by Brian Lesser

The database server that failed last night has been replaced and its services restored. The Web applications, including the Ethics on-line system, are now available. Service was restored at approximately 12 noon today (Saturday, February  19).

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Web Application Outages

Posted on February 19, 2011 by Brian Lesser
A number of Web applications are temporarily offline due to a critical hardware fault in a database server. The applications include the Ethics on-line system and other applications on runner.ryerson.ca. The hardware fault occurred in the late evening of Friday, February 18. We estimate the failed server will not be replaced until after 1 PM today (Saturday, February 19.)
[Update: The outage was resolved at 12 noon today(Feb. 19)]
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
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Resource Management System Outage

Posted on February 17, 2011 by Brian Lesser
At approximately 5 a.m. this morning, a system disk failed in one of our Ryerson Resource Management System (RMS) servers. The disk failed during a backup which delayed the recovery process.
[Update: service was restored at 3 PM.]
We are currently working on restoring the systems that have been affected including:
  • Online Identity Activation: http://ryerson.ca/accounts/
  • Manage My Online Resources within Self Serve module in the my.ryerson portal.
  • RMS Administration
The following systems that make web services call to RMS are also impacted:
  • eHR is not able to do live updates to RMS
  • Research Information System: https://www.runner.ryerson.ca/ors/researchgrant/login/login.cfm
We apologize for the inconvenience this outage has caused.
– Computing and Communications Services
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Voice-Mail System Outage

Posted on January 25, 2011 by m8cheng
At 3:45 pm this afternoon, Call Pilot, the system that provides voice mail and the Call Attendant service (call transfer) went down. As a result, there was no voice-mail during this period. The Call Attendant service was re-directed to the Voice-Enabled directory system. At 4:13 pm, Call Pilot was returned to service.

Bell has been called to investigate.

We apologize for the inconvenience.

– Computing and Communications Services

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RMAIL Delivery Slowdown

Posted on January 20, 2011 by m8cheng

Due to a mass mailing from outside Ryerson, the RMail and Groupwise systems, as well as other departmental e-mail systems relying on spam and filtering services provided by CCS experienced a considerable slowdown in delivering mail yesterday (Jan. 19). The slowdown began at 6 PM and lasted until after midnight. One server experienced a longer delay until 5 AM.

Measures have been implemented to avoid this particular problem in the future, and we are looking into additional options to reduce the risk of similar re-occurrences.

– Computing and Communications Services

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