At approximately 12:15 PM connectivity for wireless users in TRS was interrupted for approximately 20 minutes due to an issue with the Wireless Controllers in TRS.
We apologize for the interruption.
-Computing and Communications Services
At roughly 1:37 AM this morning the eHR database crashed and the eHR system became unavailable until 7 AM when it was restarted. The cause of the problem seems to be related to heavy disk activity at the time. We are still trying to find the root cause.
-Computing and Communications Services
At roughly 3:30AM this morning the RAMSS database started reporting errors and the systems became unresponsive. As a result RAMSS is not available. We will likely have to restart and test the database system before RAMSS can be made available again.
Update: The system was restarted and brought back online by 7:36 AM this morning. We are still looking for the cause of the problem.
-Computing and Communications Services
The E-mail queue backlog was cleared at roughly 9:45 pm today. E-mail message delivery has returned to normal.
-Computing and Communications Services
As of roughly noon today, the servers that filter mail arriving at Ryerson for junk mail and viruses are processing mail more slowly than normal due to a large amount of backlogged mail. As a result there will be significant delays between the time mail is delivered to Ryerson and when it arrives in your inbox. We are looking to see if the problem is the quantity of mail or if there is another problem.
Please accept our apologies for any problems the delay in delivering mail may cause.
-Computing and Communications Services
At 3:45 pm, July 3, 2011, access to major systems including R-Mail and my.ryerson.ca was interrupted again due to a problem with a redundant link on the firewall cluster that protects those systems.
This was a continuation of the previous problem that was started around 1:45 pm today. The problem appears to have been resolved by restarting a network switch in our main machine room.
We apologize for the interruption to services.
– Computing and Communications Services
At 1:45 pm, July 3, 2011, access to major systems including R-Mail and my.ryerson.ca was interrupted due to a problem with a redundant link on the firewall cluster that protects those systems.
The problem was resolved @ 2:53 pm. Access to all systems has been restored.
After 3:30 pm problems with the firewall cluster resurfaced. CCS staff are working to restore the system.
We apologize for the interruption to services.
Computing and Communications Services
The RU-VPN service stopped accepting new connections beginning Wednesday, June 29, 2011 at 16:10 PM. The problem was traced to a failed process on one of our servers and fixed on the next morning by 9:00 AM.
Please accept our apologies for the inconvenience this problem has caused.
-Computing and Communications Services
Following the upgrade to GroupWise 8 on our servers, we experienced three serious incidents last week where a post office became unresponsive. The vendor, Novell, recommended we apply a performance patch to our GroupWise servers and update the server operating system. The GroupWise patches were applied on Saturday and the operating systems updated on Sunday. We hope these changes will resolve the GroupWise performance issues we experienced last week and will continue to monitor the system carefully.
-Computing and Communications Services
Overnight, one of the Groupwise Post Office servers became unresponsive. The post offices affected were CSC and PO1. Anyone whose Email resides in those post offices was not able to access Groupwise.
Full services were restored at approximately 8:15 AM this morning.
Please accept our apologies for this unplanned outage.
-Computing and Communications Services
