Major service disruption (including RAMSS and OGF): Friday, Jan. 6, 2012 6:00PM

Posted on January 6, 2012 by Casey Carvalho

A failure with one of the UPS (Uninterrruptible Power Supply) systems in the data center caused a number of servers to loose power, due to lack of power source redundancy.   The incident happened around 6:00 PM.   Technical staff are restoring services as quickly as possible.

Affected services included RAMSS and the Finance system, as well as a few other services (e-mail scan servers, some web services).   Some of the e-scan services were not affected due to redundancy of servers in other data center locations.   Most other services have been restored.   We’re still working on RAMSS and the Finance system.

Update: RAMSS service was restored as of 9:20 p.m.

Update: OGF and Markview services were restored around 10:15 p.m.

We apologize for the service disruption.

-Computing and Communications Services

Posted in All Categories, OGF, RAMSS | Tagged , | Comments Off on Major service disruption (including RAMSS and OGF): Friday, Jan. 6, 2012 6:00PM

GroupWise Problem Sending and Receiving Email

Posted on January 4, 2012 by Brian Lesser

Some time after 7 PM today CCS began receiving reports that GroupWise was no longer delivering or sending Email. Staff are on the way to campus to investigate.

Update: 9:15 PM: The GroupWise gateway server, responsible for receiving and sending mail,  rebooted itself some time around 5pm. It’s services did not start automatically so were down until they were manually started at 8:45pm. Email that was delayed should already be arriving in GroupWise mail boxes and outbound mail that was not sent earlier is now being sent.

Posted in All Categories, GroupWise | Tagged | Comments Off on GroupWise Problem Sending and Receiving Email

GroupWise web access unavailable Tuesday, Jan. 3, 2012 11:45 PM – Wednesday, Jan. 4 8:10 AM

Posted on January 4, 2012 by Casey Carvalho

A GroupWise process hung last night, around 11:45 PM, causing web client access to fail when connecting to GroupWise.   Services were restored at 8:10 AM, Wednesday, Jan. 4.

We apologize for the service disruption.

-Computing and Communications Services

Posted in All Categories, GroupWise | Tagged | Comments Off on GroupWise web access unavailable Tuesday, Jan. 3, 2012 11:45 PM – Wednesday, Jan. 4 8:10 AM

GroupWise Post Office 3 (Academic users) Unavailable Sunday, Dec. 18, 2011 07:00 AM – 8:35 AM

Posted on December 18, 2011 by Casey Carvalho

The Groupwise Post Office for the Academic community stopped responding at approximately 7 AM, Sunday, December 2011, and had to be rebooted this morning.  Services were restored at 8:35 a.m.

We apologize for the service disruption.

-Computing and Communications Services

Posted in All Categories, GroupWise | Tagged | Comments Off on GroupWise Post Office 3 (Academic users) Unavailable Sunday, Dec. 18, 2011 07:00 AM – 8:35 AM

Interruption of DHCP Services – 2:40pm, Tuesday, Dec.13, 2011

Posted on December 13, 2011 by

At approx 2:40 pm the DHCP controllers stopped issuing new IP addresses.  As a result, users were prevented from accessing the network. Users already logged on to the network were not affected.

DHCP services were restarted.

The interruption is currently under investigation.

We apologize for the interruption.

– Computing and Communications Services

Posted in All Categories, network | Tagged | Comments Off on Interruption of DHCP Services – 2:40pm, Tuesday, Dec.13, 2011

Webmail service interruption – Tuesday, Dec. 13, 2011 8:20 AM

Posted on December 13, 2011 by Casey Carvalho

Since approximately 8:20 AM today, Tuesday Dec. 13, some users are not able to access Webmail.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly.

Update: Services were fully restored around 8:40 AM.

We apologize for the service disruption.

– Computing and Communications Services

Posted in All Categories, RMail | Tagged | Comments Off on Webmail service interruption – Tuesday, Dec. 13, 2011 8:20 AM

my.ryerson Online Resources unavailable: Monday, Dec. 12, 2011 16:55 PM

Posted on December 12, 2011 by Casey Carvalho

The “Manage My Online Resources”  service within the my.ryerson portal became unavailable around 4:55 PM today, due to a disc hardware failure on the server.

Technical Support staff are currently in the process of recovering the system.

Update: Services were fully restored around 11:55 PM.

We apologize for the interruption in service.

– Computing and Communications Services

Posted in All Categories, my.ryerson | Tagged | Comments Off on my.ryerson Online Resources unavailable: Monday, Dec. 12, 2011 16:55 PM

IP Phone Service Restored for 9th Floor YDI and TRS – 8:35 am, Dec. 12, 2011

Posted on December 12, 2011 by

Bell technicians were on-site this morning to resolve the phone outage. Service was restored as of 8:35 am.

We apologize for the service interruption.

Computing and Communications Services

Posted in All Categories, phones | Tagged | Comments Off on IP Phone Service Restored for 9th Floor YDI and TRS – 8:35 am, Dec. 12, 2011

Interruption to IP Phone Service for 9th Floor YDI and TRS – 8:25 am, Dec. 10, 2011

Posted on December 10, 2011 by

At 8:25 am today, it was discovered that the IP Phones for the 9th floor YDI and TRS were out of service. Bell technicians have been called.

Update: This afternoon we were notified by Bell that no service technicians were available. Bell estimates the earliest we will see a technician is Monday morning.

We apologize for the interruption in service.

Computing and Communications Services

Posted in All Categories, phones | Tagged | Comments Off on Interruption to IP Phone Service for 9th Floor YDI and TRS – 8:25 am, Dec. 10, 2011

Phone Service Interruption – Friday, Dec. 9 2011, 5:10 PM – 5:15 PM

Posted on December 9, 2011 by Casey Carvalho

While investigating intermittent IP telephone problems, with Bell technicians onsite, the telephone system experienced a 5-6 minute outage, causing dial tone to be lost.

We apologize for the interruption in service.

-Computing and Communication Services

Posted in All Categories, phones | Tagged | Comments Off on Phone Service Interruption – Friday, Dec. 9 2011, 5:10 PM – 5:15 PM