In order to deploy a new portlet on the my.ryerson portal, the uPortal application instances were restarted twice this morning around 8:50 a.m. and around 10:05 a.m. Some users may experienced intermittent access issues to the my.ryerson portal during restart of the servers.
We apologize for the service disruption.
– Computing and Communications Services
At approximately 8:40 AM today we became aware that CFAPS printing services were unresponsive. Services were fully restored around 8:50 AM. A preliminary investigation indicates a corrupt job to have caused the malfunction of the printing system, affecting Administrative printing starting shortly after 8 AM. We are continuing the investigation and will also put in place measures to identify this type of problem as it happens.
We apologize for the service disruption.
– Computing and Communications Services
At approximately 9 AM today we became aware that some Virtual Applications (VAPPPS) services were unresponsive. A reboot of the servers was done and services were fully restored around 9:30 AM.
We apologize for the service disruption.
– Computing and Communications Services
Due to problems with the PeopleSoft menu structure RAMSS was not available from approximately 12 noon until 3:00 p.m. on Thursday, November 3rd.
We apologize for the service disruption.
– Computing and Communications Services
The network and phone system on the 16th floor of 1 Dundas are offline after a power outage that ended at 5 AM. The problem appears to be with an uninterruptible power supply (UPS) that did not come back online after city power was restored.
Update (at noon): There have been delays getting access to the secured area in the building where the UPS is. We hope to have access soon.
Update (12:30): We have access but the UPS has lost it configuration information which has to be recovered and tested before it is brought back online.
Update (4:30 PM): Service was restored at 4:30 PM.
-Computing and Communications Services
The Central Authentication Service (CAS) on one of Ryerson’s CAS servers stopped working at approximately 1:15 PM today. The service was restarted at 2:15 PM. During the time the service was unavailable some people were unable to log into the my.ryerson.ca portal.
CCS is investigating the cause of the problem.
Please accept our apologies for the problems this service interruption caused.
-Computing and Communications Services
At approximately 5:40 PM one of the GroupWise servers (GW1) experienced a severe error that disrupted web access to Groupwise, as well as processing of incoming and outgoing e-mail. Services were restored around 7:15 PM.
We apologize for the service disruption.
– Computing and Communications Services
One of the various load balanced, front end LDAP servers used for service authentication stopped processing authentication requests. This would have been perceived by some users as an intermittent login failure to some applications. Some web based applications that require authentication may have been affected. Blackboard and other critical applications were not affected.
The proxy LDAP server was restarted around 3:50 PM today, and the problem was resolved.
We apologize for the service disruption.
– Computing and Communications Services
The Central Authentication System (CAS) that allows you to log into my.ryerson.ca and other systems was brought back online at approximately 8 PM. The problem with the devices that provide encryption (SSL) services for CAS was resolved by reconfiguring the devices. The work also required reissuing SSL certificates.
Please accept our apologies for the problems the outage caused.
-Computing and Communications Services
The Central Authentication System (CAS) that allows you to log into my.ryerson.ca and other systems is offline due to a hardware problem. The problem is with the device that provides encryption (SSL) services for CAS. The problem is related to the earlier problem with Webmail and began some time after the Webmail problem was resolved at 4:15.
CCS support staff are working to reconfigure the device.
Update at 7 PM: reconfiguring the SSL accelerator is slow painstaking work. We still don’t have an estimated time to resolve the problem.
Update at 8 PM: We believe the problem is resolved.
Please accept our apologies for the problems this outage is causing.
-Computing and Communications Services
