The GroupWise server responsible for providing Web & Internet access to GroupWise became inaccessible at approximately 6:15 PM on Thursday, March 22. Service was restored at 6:45 PM. We are still investigating the cause of the outage.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
UPDATE: 10:20 am, Tuesday, March 13, 2012
The problem has been isolated to a departmental server. The server was sending large amounts of data, causing the firewall to go to high levels of utilization. The server has since been taken off-line. Utilization on the firewall has returned to normal. All servers are back on-line. Technical Support will be restarting services on the core servers to restore services.
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Access to Core applications have been interrupted due to a problem with a firewall. The following services have been affected; RAMSS, OGF Financials, Ryerson web CMS, CQ, Jira, some Coldfusion web services for CE, TPHI and Spark IM.
IT Security is currently trouble-shooting the problem.
We apologize for the service interruption.
Computing and Communications Services.
The GroupWise Webmail services hung at approximately 8:20 AM today, Wednesday, March 7 2012. Other services affected on the server included Notifylink updates, access to the document library and inter-post office communication. An attempt to restart the services was not successful and a reboot of the server was required. Full services were restored around 8:50 AM.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
The GroupWise Webmail services went down at approximately 5:30 AM today, Friday, March 2nd 2012. We are working on the problem and expect services to be restored soon after 9 AM.
Update: Services were fully restored at 9:09AM.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
Since approximately 6:20 AM this morning, CCS has received reports that the www.ryerson.ca website was loading slowly. We are working with the Web Services team in University Advancement to improve the performance of the system. Calendar loading performance have been improved and we will continue to work with the Web Services team and the vendor to improve performance.
-Computing and Communications Services
The GroupWise server responsible for providing Web & Internet access to GroupWise became inaccessible at approximately 10:45 AM today. Service was restored at 11 AM. We are still investigating the cause of the outage.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
Services on the my.ryerson portal were restarted this morning between 10:17 AM and 10:22 AM to implement a fix related to the problems we experienced yesterday evening. The cause of the problem was traced to the Blackboard My Announcements portlet code, which under some circumstances was going into a infinite loop.
We apologize for the service disruption.
– Computing and Communications Services
Starting at approximately 9:23 PM today, CCS began receiving reports that the my.ryerson portal was unavailable.
Update: The service disruption may have actually started earlier, possibly aroud 8PM. We’re still investigating the incident, but services were restarted and my.ryerson was available around 10:15PM.
Update 10:45 PM: The system began having periodic problems at approximately 7:56 PM and was restarted at 8:40 PM. The problem recurred at 9:10 PM and was not fully resolved until 10:15 PM when a configuration problem was discovered and corrected.
Update Wednesday, Feb. 29 9:05 PM: After the 10:15 PM restart of services, we still had some intermittent problems with the service, which was restarted at 11:30 PM. In addition, one of the servers was also restarted around 7:00AM this morning.
We apologize for the service disruption.
– Computing and Communications Services
Some people reported problems accessing RMail via the Webmail interface today, Monday Feb. 27, starting at approximately 5 PM. The problem was resolved around 5:20PM.
The root cause of the problem is still being investigated by technical staff.
We apologize for the service disruption.
– Computing and Communications Services
This morning the blog.ryerson.ca server (that hosts the servicealerts blog) stopped responding and had to be restarted. CCS is investigating the cause of the outage.
Please accept our apologies for any inconvenience the outage may have caused.
-Computing and Communications Services
