OGF & Markview unavailable Saturday, Nov. 24, 7PM – Sunday, Nov. 25, 08:30AM

Posted on November 24, 2012 by Casey Carvalho

Due to a scheduled power outage, The Finance system will not be available from Saturday, Nov. 24, 7:00 PM to approximately 08:30 AM Sunday, Nov. 25.

We apologize for any inconvenience.

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RAMSS tab malfunction in my.ryerson: Wednesday Nov. 21, 2012 1:36 PM – 2:00 PM

Posted on November 21, 2012 by Casey Carvalho

Due to a misconfiguration with the RAMSS tab in the my.ryerson portal, access to RAMSS was not available from approximately 1:36 PM to 2:00 PM on Wednesday, November 21, 2012.

We apologize for the service disruption.

– Computing and Communications Services

Posted in my.ryerson, RAMSS | Comments Off on RAMSS tab malfunction in my.ryerson: Wednesday Nov. 21, 2012 1:36 PM – 2:00 PM

Update to the Sophos Anti-Virus issue – Friday, November 16, 2012

Posted on November 16, 2012 by Branka Halilovic

As announced on September 20, 2012 on the Service Alerts Blog (http://servicealerts.blog.ryerson.ca/2012/09/20/sohpos-anti-virus-software-thursday-september-20-2012/), a corrupted virus definition file was pushed by the vendor to all Sophos clients. This followed up by another virus definition update that corrected the issue. However, CCS noticed that some computers have not recovered and Sophos is not working for these computers.

You know that you are still affected if:

  • You still see new Sophos alerts for the shh/Updater-B virus
  • You have Sophos updating problems, for example the Sophos icon missing from the system tray or the hidden tray items
  • If you open Sophos Endpoint Security and Control and the date of “Last Update” is more than a week old

The easiest way to fix this problem is to open “Sophos Endpoint Security and Control”, disable the “on-access scanning” feature, restore the detected items from quarantine, clear the list, and then re-install Sophos from http://www.ryerson.ca/ccs/software/downloads/security/index.html

If you need assistance please contact the CCS Help Desk at help@ryerson.ca or at ext. 6806.

-Computing and Communications Services

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blog.ryerson.ca problem – Monday, Nov. 12 2012 18:40 PM – 22:15 PM

Posted on November 13, 2012 by Casey Carvalho

At approximately 6:40 PM on Monday, November 2012, the blog.ryerson.ca service became unresponsive due to a spike in memory and CPU utilization on the server.  CCS has been investigating the problem but has not yet been able to identify the root cause of the problem.

Please accept our apologizes for any inconvenience the problem caused.

-Computing and Communications Services

Posted in All Categories | Comments Off on blog.ryerson.ca problem – Monday, Nov. 12 2012 18:40 PM – 22:15 PM

Academic printing outage in TRS: Thursday, Oct. 18, 2012 6:30PM-7:05PM

Posted on October 18, 2012 by Casey Carvalho

Printing services were reported unavailable in TRS at approximately 6:30 PM on Thursday, October 18.  On-call support staff were contacted and the problem was resolved around 7:05 PM.

We apologize for any inconvenience this may cause.

-Computing and Communications Services

 

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Scheduled Blackboard, RAMSS, SoapBox outage: Friday, Oct. 19, 2012 between 6:30 am – 6:15 am

Posted on October 18, 2012 by Casey Carvalho

On Friday, Oct. 19, 2012 between 6:00 am and 6:15 am, the Blackboard servers will be restarted as a precaution, to avoid a possible unscheduled service disruption due to an application bug associated with the increase of database connections, which we’ve observed to be increasing.  We will apply a software patch in the near future.

Blackboard, RAMSS and SoapBox availability will be intermittent during this time frame.   Other applications accessed through the my.ryerson portal will still be available.

We apologize for any inconvenience this may cause.

-Computing and Communications Services

Posted in Blackboard, RAMSS | Comments Off on Scheduled Blackboard, RAMSS, SoapBox outage: Friday, Oct. 19, 2012 between 6:30 am – 6:15 am

Wireless Service Interrupted to POD, LIB and JOR Buildings – 09:22 am, Oct. 16, 2012

Posted on October 16, 2012 by kwoo

At 9:22 am, Oct. 16 Network Engineering staff were alerted by our monitoring systems that the wireless service for the POD, LIB and JOR Buildings were not working properly.  A software module locked-up in one of the wireless controllers.

The controller was restored by 9:44 am.

We apologize for the interruption.

– Computing and Communications Services.

Posted in All Categories, wireless | Comments Off on Wireless Service Interrupted to POD, LIB and JOR Buildings – 09:22 am, Oct. 16, 2012

my.ryerson.ca outage – Tuesday, Oct. 16, 2012 10:19 AM – 10:30 AM

Posted on October 16, 2012 by Brian Lesser

The my.ryerson.ca servers became unresponsive at 10:19 AM this morning and had to be restarted. Service was restored by 10:30 AM. The cause of the problem is still being investigated.

Please accept our apologies for the problems this outage caused.

-Computing and Communications Services

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Network outage in Kerr Hall South – Friday, Oct. 12, 2012 7:00 AM – 9:30 AM

Posted on October 12, 2012 by Casey Carvalho

The power to some Communications Risers in the Kerr Hall South east area were unexpectedly disrupted by work carried out on some electric panels.    Due to the power loss, the wired and wireless networks on all 3 floors of the southeast Kerr Hall building were disrupted twice between 7:00 am and 9:30 am, Friday, Oct. 12.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

Posted in network, power, wireless | Comments Off on Network outage in Kerr Hall South – Friday, Oct. 12, 2012 7:00 AM – 9:30 AM

WiFi Problems Accessing the Internet – 3:30 PM October 11, 2012

Posted on October 11, 2012 by Brian Lesser

Many people using RU-Secure are unable to access the Internet. We are investigating the problem and apologize for the inconvenience this problem has caused.

Update 5:20 PM: The problem was caused by a software bug that duplicated the firewall rules in Aruba wireless controllers. This caused Internet traffic to be sent to a non-existent interface. The duplicate rules have been deleted and internet access  was restored at approximately 4:40 PM.
The issue will be escalated to the vendor.

-Computing and Communications Services

Posted in network, wireless | Comments Off on WiFi Problems Accessing the Internet – 3:30 PM October 11, 2012