The mail server (listserv) stopped responding this afternoon around 2:00 PM due to a loose network cable. Service was restored around 3:15 PM. Messages submitted during this period were queued up on the RMail system and started being processed after the service was restored.
We apologize for the inconvenience.
-Computing and Communications Services
Central Authentication Service (CAS) application server’s threads had reached the max and could not handle new requests at 11:57 PM on December 16, 2012. Services were restored at 2:12 AM on December 17, 2012.
This affected all CASified applications, including my.ryerson portal and all applications accessed through the portal, Google Applications, Confluence and Jira.
We apologize for the inconvenience.
-Computing and Communications Services
Due to an issue with the application servers, users of RMS Web applications, including Online Identity Activation, Manage My Online Resources and RMS Administration may have experienced intermittent access between 12:40 PM and 2:00 PM today, Friday, December 14.
We apologize for the inconvenience.
-Computing and Communications Services
Update: This affected CASified applications, including Gmail, Blackboard, my.ryerson.ca, Confluence, Jira and impacted wireless Access.
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The LDAP (Lightweight Directory Access Protocol) proxy servers used for authentication, including authentication of CAS systems (my.ryerson.ca), stopped responding around 7:15 am. Services were restored around 8:11 am. We are still investigating the cause of the problem.
We apologize for the inconvenience.
-Computing and Communications Services
Google mail experienced issues on Monday Dec. 10 from 11:54AM – 12:00 Noon and from 12:04 PM to 12:16 PM.
Users may have experienced slow performance or may have experienced errors with Gmail, Calendar and Google Documents.
We apologize for any inconvenience.
-Computing and Communications Services
December 12 – Google has published an update on the issue:
http://static.googleusercontent.com/external_content/untrusted_dlcp/www.google.com/en/us/appsstatus/ir/plibxfjh8whr44h.pdf
One of the my.ryerson.ca portal application servers became unresponsive around 11:11 PM on Monday December 10th, causing users directed to the server to experience slow response times or an error message. The application was restarted on the server and services restored at 7:30 AM on Tuesday Dec. 11. We are continuing to investigate the root cause of the problem and why there was no automated alert when the problem first occurred.
We apologize for any inconvenience.
-Computing and Communications Services
Some users may have experienced slow response times when using Blackboard between 9:30 and 10:00 AM today, Monday, December 12, 2012.
The slowness was due to an issue with the database server. We continue to investigate the root cause of the problem.
We apologize for any inconvenience.
-Computing and Communications Services
One of the portal application servers started experiencing problems around 4:45 PM today, Wednesday, December 5th, causing users directed to the server to experience slow response or possibly an error message. The application was restarted on the server and services restored at 5:30 PM. We are continuing to investigate the root cause of the problem.
We apologize for any inconvenience.
-Computing and Communications Services
Web based Campus Printing Service (CPS) periodically generated errors when users submitted print jobs online from 8:16 AM to 9:16 AM this morning. A restart of the application resolved the issue.
We apologize for the inconvenience.
-Computing and Communications Services
Google has rolled out a new Gmail compose and reply feature. When Ryerson Gmail users login to their accounts, they will notice a new popup window asking them to try out the new compose experience.
More information about a new feature and links to on-line videos and tutorials can be found at:
http://www.ryerson.ca/google/whatsnew.html
-Computing and Communications Services
