One of the portal application servers started experiencing problems around 4:45 PM today, Wednesday, December 5th, causing users directed to the server to experience slow response or possibly an error message. The application was restarted on the server and services restored at 5:30 PM. We are continuing to investigate the root cause of the problem.
We apologize for any inconvenience.
-Computing and Communications Services
Web based Campus Printing Service (CPS) periodically generated errors when users submitted print jobs online from 8:16 AM to 9:16 AM this morning. A restart of the application resolved the issue.
We apologize for the inconvenience.
-Computing and Communications Services
Google has rolled out a new Gmail compose and reply feature. When Ryerson Gmail users login to their accounts, they will notice a new popup window asking them to try out the new compose experience.
More information about a new feature and links to on-line videos and tutorials can be found at:
http://www.ryerson.ca/google/whatsnew.html
-Computing and Communications Services
Due to an issue with an Oracle database process, a planned service interruption is being scheduled for approximately 15 minutes, starting tonight at midnight. During this period Ryerson’s Central Authentication System (CAS) will be unavailable. While applications accessed through my.ryerson.ca (including RAMSS, Blackboard, eHR, and Google Apps) will continue to work, no one will be able to log into them during the 15 minute outage.
We apologize for any inconvenience.
-Computing and Communications Services
Due to an administrative error the www.ryerson.ca system was unavailable for about 20 minutes Saturday evening, from 9:22 PM to 9:42 PM.
We apologize for any inconvenience.
-Computing and Communications Services
Due to a scheduled power outage, The Finance system will not be available from Saturday, Nov. 24, 7:00 PM to approximately 08:30 AM Sunday, Nov. 25.
We apologize for any inconvenience.
Due to a misconfiguration with the RAMSS tab in the my.ryerson portal, access to RAMSS was not available from approximately 1:36 PM to 2:00 PM on Wednesday, November 21, 2012.
We apologize for the service disruption.
– Computing and Communications Services
As announced on September 20, 2012 on the Service Alerts Blog (http://servicealerts.blog.ryerson.ca/2012/09/20/sohpos-anti-virus-software-thursday-september-20-2012/), a corrupted virus definition file was pushed by the vendor to all Sophos clients. This followed up by another virus definition update that corrected the issue. However, CCS noticed that some computers have not recovered and Sophos is not working for these computers.
You know that you are still affected if:
The easiest way to fix this problem is to open “Sophos Endpoint Security and Control”, disable the “on-access scanning” feature, restore the detected items from quarantine, clear the list, and then re-install Sophos from http://www.ryerson.ca/ccs/software/downloads/security/index.html
If you need assistance please contact the CCS Help Desk at help@ryerson.ca or at ext. 6806.
-Computing and Communications Services
At approximately 6:40 PM on Monday, November 2012, the blog.ryerson.ca service became unresponsive due to a spike in memory and CPU utilization on the server. CCS has been investigating the problem but has not yet been able to identify the root cause of the problem.
Please accept our apologizes for any inconvenience the problem caused.
-Computing and Communications Services
Printing services were reported unavailable in TRS at approximately 6:30 PM on Thursday, October 18. On-call support staff were contacted and the problem was resolved around 7:05 PM.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
