An RMS application server became unresponsive at approximately 11:44 AM this morning. It was restarted and back in service at 11:54 AM. During the outage, the following services were not available: RMS Administration, Account Activation and Self Service.
The cause of the problem is being investigated.
We apologize for any inconvenience this issue may have caused.
-Computing and Communications Services
On Friday, May 30, 2013, between 6 am and 8 am, CCS was performing scheduled maintenance on storage devices which impacted the my.ryerson portal and all applications accessed through the my.ryerson portal, CAS and all CAS-fied applications, RMS administration and account activation. Unfortunately, it took longer to complete this change. All systems were up and running by 8:26 am on Friday morning.
We apologize for any inconvenience this may have caused you.
-Computing and Communications Services
One of the core network firewalls stopped working on Sunday May 26, 2013 at 11:00 PM and had to be rebooted this morning, Monday 27, 2013 at 8:30 AM. The outage impacted the networks for the Faculty of Arts, Point of Sale devices and Campus Security.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
A change was made in our email scanning service at 11:45 AM that should only have been made in a test environment. This caused 50% of incoming messages to be queued for delivery. The issue was resolved at 1:15 pm and the backlogged queue was cleared at 1:45 pm. We have taken steps to prevent this from happening again.
Please accept our apologies for the inconveniences this outage has caused.
-Computing and Communications Services
On May 7, 2013, Google replaced the chat feature within Google Drive with a more capable system based on the Google Chat service that is normally embedded within Gmail. Since Ryerson has disabled the Google Chat service (including Google Talk and Google Voice) for privacy reasons, the change means that chat is no longer available within Google Docs and Presentations. The old chat system is still available in Google Spreadsheets but it will also stop working when Google upgrades it.
At this time we do not plan on enabling Google Chat until Google makes it possible for Ryerson to make privacy the default setting in Chat. We have submitted another request to Google that they allow us to make privacy the default. More information on why Google Chat was disabled at Ryerson is available at:
http://ryerson.ca/google/whygoogle.html#chat_voice
Google’s announcement regarding the changes to the chat feature within Google Drive is available at:
http://googleappsupdates.blogspot.ca/2013/05/scheduled-release-new-chat-experience.html
Please accept our apologies for the inconveniences this change will cause.
-Computing and Communication Services
Due to a problem with a core network firewall, IT security tried to implement a quick fix. Unfortunately, that resulted in a network outage for all wired networks on campus. The connection was reset and network connectivity restored 4 minutes later. The outage lasted from 10:00 to 10:04 AM approximately
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
At approximately 3:00 AM , a synchronization issue between RMS and the my.ryerson.ca portal application caused some users to receive a “access to application suspended” error when connecting to the portal. Technical support staff resolved the problem at 8:00 AM.
We apologize for any inconvenience.
-Computing and Communications Services
Google Mail (Gmail) experienced a problem this morning, starting at approximately 3:02 AM and ending at approximately 3:43 AM. During this period, some users may have experienced 502 errors and latency when accessing email.
-Computing and Communications Services
Due to a problem within a departmental network, the main network switch in Jorgenson Hall automatically disabled itself to prevent the problem impacting Ryerson’s core network.
This resulted in a network outage for all of Jorgenson Hall, both wireless and wired. The connection was reset and network connectivity restored fifteen minutes later at approximately 2:50 PM
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
