LDAP error: Thursday, Jan. 16, 2014 4:25 AM – 8:15 AM

Posted on January 16, 2014 by Casey Carvalho
Starting around 4:25 AM on Thursday, Jan. 16, 2014, two LDAP servers experienced database indexing problems, causing some e-mail messages to queue up and not be delivered in a timely manner.   The services were restarted and full services restored as of 8:15 AM.  The queued up e-mail is expected to be delivered within a couple of hours.  We will continue our investigation to determine the cause of the problem.
Please accept our apologies for the outage.

-Computing and Communications Services

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Scheduled Blackboard system maintenance – Friday, January 17, 2014, 5 AM – 8 AM

Posted on January 16, 2014 by

The Blackboard database will be moved to new storage on Friday, January 17, 2014 between 5 AM and 8 AM.  Blackboard will not be available during this period.  All other systems and applications accessed through the my.ryerson portal (including RAMSS) will still be available during this time frame. This change is necessary and it is one hour longer than our regular 6 am to 8 am maintenance window on Friday.

We apologize for any inconvenience.
-Computing and Communications Services

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Network outage on Thursday, January 9, 2014 from 11:04 AM to 12:22 PM

Posted on January 9, 2014 by michael

On Thursday, January 9, 2014, during an attempt to add a VLAN to a network switch, a broadcast storm occurred. This caused a slow down for various services, including CFAPS where user data and shared departmental folders exist. The outage lasted  from 11:04 AM to 11:07 AM and again from 12:19 PM to 12:22 PM.

Please accept our apologies for the outage.

-Computing and Communications Services

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Network outage on Wednesday, January 8, 2014 2:25 PM – 2:35 PM

Posted on January 8, 2014 by michael

On Wednesday, January 8, 2014, during an attempt to add a redundant link to a network switch, a configuration error occurred. This caused a network outage for the One Card readers in the East side of the campus . The outage lasted  from 2:25 PM to 2:35 PM.

Please accept our apologies for the outage.

-Computing and Communications Services

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Network Outage Sunday 5 January, 2014 from 11:15 to 11:18 PM

Posted on January 6, 2014 by michael

On Sunday January 5, 2014, an emergency reboot of the packet shaping appliances had to be done to clear some intermittent memory errors.  This caused a disconnection from the Internet from 11:15 AM to 11:18 PM.

Please accept our apologies for the outage.

-Computing and Communications Services

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LDAP error: Thursday, Jan. 2, 2014 4:25 AM – 9 PM

Posted on January 3, 2014 by Casey Carvalho
Starting around 4:25 AM on Thursday, Jan. 2, 2014, one of the LDAP servers experienced some database indexing problems, causing some e-mail messages to queue up and not be delivered in a timely manner.   The server was rebooted around 9 PM on Thursday, Jan. 2, 2014 and the queued up e-mail is expected to be delivered within a couple of hours.  We will keep monitoring the system to see if there are any further problems.

Please accept our apologies for the outage.

-Computing and Communications Services

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Network Outage – Wednesday, December 18, 2013 from 10:23 AM to 11:35 AM

Posted on December 18, 2013 by michael

On Wednesday December 18, 2013, during an attempt to add a software license for a redundant firewall, the primary firewall stopped passing traffic. This caused a network outage for the wired connections at the library offices, SCC, Architecture, Health Centre, Civil Engineering and JOR. The outage lasted  from 10:23 AM to 11:35 AM.

Please accept our apologies for the outage.

-Computing and Communications Services

Posted in All Categories, Firewall | Tagged | 2 Comments

RMS outage: Admin, Self Service and Activation – Friday, Dec. 13, 2013 10:58 AM – 11:06 AM

Posted on December 13, 2013 by Hongbo HE

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive starting at 10:58 AM this morning.  The server was restarted and services were  fully restored at 11:06 AM.  We continue to investigate the cause.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup  and other features via “manage my online resources” inside the my.ryerson.ca portal.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

 

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Intermittent LDAP authentication failures – Friday, Dec. 6, 2013 07:05 AM AM – 12:30 PM

Posted on December 6, 2013 by Casey Carvalho

One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems between 7:05 AM and 12:30 PM.  Users connected to this server may have received a “incorrect password” message.  This server has been taken out of service for further investigation.

We apologize for the service disruption.

– Computing and Communications Services

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my.ryerson service slow: Wednesday Dec. 4 2013, 6:01 PM – 7:15 PM

Posted on December 4, 2013 by Hongbo HE

At 6:01 PM this afternoon, we received alerts from our internal monitoring system that the my.ryerson.ca portal was responding slowly.  At 7:15 PM, the response time was back to normal. We are continuing to investigate the cause.

We apologize for any inconvenience.

-Computing and Communications Services

 

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