One of the my.ryerson portal servers became unresponsive at approximately 1:15 PM due to a memory issue. This caused a service disruption for the users who were using that server. The server was restarted at 1:38 PM and the service was restored.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
On Friday October 25, 2013 a network distribution switch had to be rebooted to clear up high CPU utilization. This caused a network outage for the sub-nets servicing the Fashion lab and KHW-338 lab. The outage lasted from 6:55 AM to 6:59 AM.
Please accept our apologies for the outage.
-Computing and Communications Services
On Tuesday October 22, 2013 a configuration error in one network distribution switch caused a network outage for the sub-nets servicing the fashion lab and KHW-338 lab. The outage lasted from 7:30 AM to 8:45 AM.
Please accept our apologies for the outage.
-Computing and Communications Services
On Oct 3, 2013, Adobe Systems Inc. announced that its network had been breached. The cyber attack compromised information relating to Adobe’s 2.9 million customers, including payment data such as credit card numbers, as well as the source code for popular Adobe products, such as Adobe Acrobat, ColdFusion, and ColdFusion Builder.
Adobe reported that the stolen payment card information was encrypted, thus the financial risk to its customers is not believed to be critical. Nevertheless, the company has begun the process of notifying the affected customers, offering them free credit monitoring for one year. Other account holders have been advised to reset their passwords as a precautionary measure.
The theft of the product source code poses a more significant concern, as it increases the likelihood and volume of zero-day exploits — malicious attacks against vulnerabilities that are not yet known to either the software developer or the public. The best way for an Adobe user to safeguard against such attacks is to:
Ensure that Adobe software is kept up-to-date
To run only vendor-supported versions of the software
To apply all available security updates
The same hackers thought to be responsible are linked to major breaches of giant data aggregator companies earlier this year; they are also believed to be involved in the breach of PR Newswire this week. Investigators have determined that these hackers specialize in attacking ColdFusion vulnerabilities. With the source code in their possession, there is enormous potential for harm.
Soon after the breach, Adobe issued security updates for Adobe Reader and Acrobat. Although the fixes are unrelated to the breach, it is strongly recommended that all users of Adobe Reader or Adobe Acrobat apply these updates immediately. The same recommendation shall also apply to future updates unless otherwise advised.
Adobe Security Bulletin for Adobe Reader and Acrobat:
http://www.adobe.com/support/security/bulletins/apsb13-25.html
– Computing and Communications Services
On Friday October 18, 2013 at 7:00 AM, CCS migrated its data centre firewalls to a newer device. This prevented CED staff from accessing their Active Directory server in the data centre. The problem was rectified and services were resumed at 11:38 AM.
Please accept our apologies for the outage.
-Computing and Communications Services
CCS has received reports from users about not being able to send emails to Ryerson from Yahoo email addresses. This issue is intermittent and users will get the following message: No MX or A records for ryerson.ca.
This appears to be an issue from Yahoo.
CCS has contacted Yahoo and Yahoo has confirmed that its engineering team is currently investigating the issue and intends to have it corrected as soon as possible.
Update – Oct. 18, 2013 15:31 – Yahoo has confirmed that the issue has been fixed.
-Computing and Communications Services
A critical upgrade had to be done for the wireless network controllers all over the campus (except TRS) to allow for the use of enhanced wireless access points. The upgrade took place on Tuesday October 15, 2013 between 10:30 and 10:55 PM and on Wednesday October 16, 2013 between 5:05 and 6:55 AM. During these periods wireless access was intermittent.
Please accept our apologies for the outage.
-Computing and Communications Services
During an automated software upgrade of a network switch, the device stopped passing network traffic. This caused a network outage for the 9th and 11th floors of the YDI building. Services were resumed at 6:10 AM after CCS staff were able to start the switch properly.
Please accept our apologies for the outage.
-Computing and Communications Services
During maintenance on a firewall the device stopped passing network traffic for approximately two minutes. People using Ryerson’s wireless to access the Internet and people trying to access services outside their administrative subnets were unable to do so. Traffic is now flowing normally. This sort of maintenance process is run on the management plane of the firewall and should not have affected network traffic.
Please accept our apologies for the outage.
-Computing and Communications Services
Google has reported that there was a service issue with Google Sync (ActiveSync) for mobile users this morning. This affected iOS (iPhone and iPad) users who use the native iOS client with the “Exchange” option. CCS has also received reports from users about not being able to receive emails via their iPhones or iPads.
At around 3:53 pm, Google confirmed that the issue has been resolved and the service has been restored.
-Computing and Communications Services
