At 6:01 PM this afternoon, we received alerts from our internal monitoring system that the my.ryerson.ca portal was responding slowly. At 7:15 PM, the response time was back to normal. We are continuing to investigate the cause.
We apologize for any inconvenience.
-Computing and Communications Services
One of the RMail servers experienced a memory fault and crashed at 11:43 PM on Sunday, Dec. 1 2013. Web Mail (https://mail.ryerson.ca) users connected to this server at the time of the crash would have been disconnected and required to authenticate again. Users connected to the other RMail servers were not affected.
This server is no longer servicing new Web Mail connections and a memory module replacement is scheduled later today between 5PM and 7PM.
– Computing and Communications Services
Bell Canada had emergency fibre repair work that started on November 26, 2013 at 11:00 PM and lasted until November 27, 2013 at 6:00 AM. This impacted Bell’s customers in the Toronto area as shown in Bell’s notice below.
During that time Bell’s customers were unable to access Ryerson’s resources such as my.ryerson.ca
-Computing and Communications Services
The web based Campus Printing Service (CPS) application experienced a problem starting at 11:30AM today, Nov. 26, 2013 which prevented submitted jobs from printing. The issue was resolved by 2:30PM. Technical staff are engaging the vendor to find a fix for the known bug and looking at ways to better detect this type of problem.
We apologize for the inconvenience.
-Computing and Communications Services
The authentication server for VAPPS (virtual applications) stopped accepting connections around noon today, Monday, Nov. 25. A reboot of the server restored services around 12:30PM. The following virtual applications were affected:
Matlab
SPSS
Maple
SAS
ANSYS
JDA
We apologize for the inconvenience.
– Computing and Communications Services
Last month, Adobe Systems Inc. reported a serious security breach that compromised their product source code and the accounts of 150 million customers. Adobe has selectively notified only 38 million of their customers to date. Given the sheer volume of the breach, it is anticipated to take a great deal longer for all customer concerns to be addressed.
The stolen customer database was published online by those behind the attack and has since been widely circulated. Unfortunately, around 5,000 of the compromised Adobe accounts are clearly associated with Ryerson email addresses — used either as the Adobe user ID or as a means of contact.
Worse yet, the stolen data exposed password hints, many of which were chosen poorly. Some users submitted the password itself as a password hint; others used password fragments, or hints that the same passwords were being used at both Adobe and Ryerson.
At least one third party has deliberately targeted, analyzed and publicly posted the stolen details of the affected Ryerson users. The post has since been taken down, but it has highlighted the cascading risks from Adobe to Ryerson users, systems and data.
We have already issued an advisory twice in the last month regarding the critical need to:
Furthermore, it is strongly emphasized that any Ryerson user who has an Adobe account must reset both their Adobe and Ryerson passwords
Finally, all Ryerson users are urged not to reuse their Ryerson password elsewhere.
One of the my.ryerson portal servers became unresponsive at approximately 11:27 AM this morning and caused a service disruption for users who were on this server. The server was restarted at 11:40 AM and the service was restored. We are continuing to investigate the cause.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
On Thursday, November 7, 2013, at 5:00 AM , one of the links to the wireless controller in TRS started to show some intermittent errors. This caused slower than usual wireless access in that building. The link was taken out of service at 4:00 PM for further troubleshooting.
Please accept our apologies for this performance problem.
-Computing and Communications Services
On Friday, November 1, 2013 an update to RMS created an issue with the creation of a Google Token (used to connected a mobile device to Ryerson Gmail). The fix for this issue was deployed this afternoon resulting in the back-end server that all RMS web applications connect to being restarted at 1:20 PM this afternoon. Service was fully restored at 1:22 PM. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “Manage my Online Resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive.
Technical support staff is currently investigate the cause of the problem.
Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal to service however full access was not restored until after 3 PM.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
