Security Advisory – Adobe Breach Update, Nov. 22, 2013

Last month, Adobe Systems Inc. reported a serious security breach that compromised their product source code and the accounts of 150 million customers. Adobe has selectively notified only 38 million of their customers to date. Given the sheer volume of the breach, it is anticipated to take a great deal longer for all customer concerns to be addressed.

The stolen customer database was published online by those behind the attack and has since been widely circulated. Unfortunately, around 5,000 of the compromised Adobe accounts are clearly associated with Ryerson email addresses — used either as the Adobe user ID or as a means of contact.

Worse yet, the stolen data exposed password hints, many of which were chosen poorly. Some users submitted the password itself as a password hint; others used password fragments, or hints that the same passwords were being used at both Adobe and Ryerson.

At least one third party has deliberately targeted, analyzed and publicly posted the stolen details of the affected Ryerson users. The post has since been taken down, but it has highlighted the cascading risks from Adobe to Ryerson users, systems and data.

We have already issued an advisory twice in the last month regarding the critical need to:

  • Reset the Adobe password (regardless of notification from the vendor)
  • Ensure that all Adobe software is kept up-to-date

Furthermore, it is strongly emphasized that any Ryerson user who has an Adobe account must reset both their Adobe and Ryerson passwords

Finally, all Ryerson users are urged not to reuse their Ryerson password elsewhere.

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my.ryerson service disruption: Friday Nov. 8 2013, 11:27 AM – 11:40 AM

One of the my.ryerson portal servers became unresponsive at approximately 11:27 AM this morning and caused a service disruption for users who were on this server.  The server was restarted at 11:40 AM and the service was restored.  We are continuing to investigate the cause.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

 

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Slow wireless at TRS – Thursday, November 7, 2013 from 5:00 AM to 4:00 PM

On Thursday, November 7, 2013, at 5:00 AM , one of the links to the wireless controller in TRS started to show some intermittent errors.  This caused slower than usual wireless access in that building. The link was taken out of service at 4:00 PM for further troubleshooting.

Please accept our apologies for this performance problem.

-Computing and Communications Services

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RMS outage – Admin, Self Service and Activation – Tuesday, Nov. 5, 2013 1:20 PM – 1:22 PM

On Friday, November 1, 2013 an update to RMS created an issue with the creation of a  Google Token (used to connected a mobile device to Ryerson Gmail).  The fix for this issue was deployed this afternoon resulting in  the back-end server that all RMS web applications connect to being restarted at 1:20 PM this afternoon.  Service was fully restored at 1:22 PM.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup  and other features via “Manage my Online Resources” inside the my.ryerson.ca portal.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

 

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my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive.

Technical support staff is currently investigate the cause of the problem.

Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal to service however full access was not restored until after 3 PM.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

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Library network outage Monday, Nov. 4 2013 10:52 AM – 11:06 AM

On Monday November 4, 2013, during an attempt to add a network switch to the library, electric power was lost in one of the network closets. This caused a network outage for most of the library labs and offices (including wireless access). The outage lasted  from 10:52 AM to 11:06 AM.

Please accept our apologies for the outage.

-Computing and Communications Services

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RMS web services disruption: Thursday, Nov. 31 2013 1:00 AM – 9:00 AM

The RMS server running the web services for RMS Admin, RMS Activation, RMS Selfserv and Phone Directory crashed this morning, Thursday Nov. 31, 2013 at approximately 1AM.   Services were unavailable until 9AM.

Technical support staff continue to investigate the cause of the problem.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

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my.ryerson service disruption: Tuesday Oct. 29 2013, 1:15 PM – 1:38 PM

One of the my.ryerson portal servers became unresponsive at approximately 1:15 PM due to a memory issue. This  caused a service disruption for the users who were using that server.  The server was restarted at 1:38 PM and the service was restored.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

 

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Network outage for Fashion and KHW-338 labs: Fri, Oct. 25 2013 6:55 AM – 6:59 AM

On Friday October 25, 2013 a network  distribution switch had to be rebooted to clear up high CPU utilization. This caused a network outage for the sub-nets servicing the  Fashion lab and KHW-338 lab. The outage lasted from 6:55 AM to 6:59 AM.

Please accept our apologies for the outage.

-Computing and Communications Services

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Network Outage for Fashion and KHW-338 labs

On Tuesday October 22, 2013 a configuration error in one network  distribution switch caused a network outage for the sub-nets  servicing the  fashion lab and KHW-338 lab. The outage lasted from 7:30 AM to 8:45 AM.

Please accept our apologies for the outage.

-Computing and Communications Services

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