On Sunday, January 19th 2014, around 4 PM, one of the licensing servers stopped responding, affecting the use of the following applications:
Services were restored this morning at 8 AM for all applications, except the Fashion Studio application. We are working with the vendor to restore this service ASAP.
We apologize for any inconvenience.
-Computing and Communications Services
-Computing and Communications Services
The Blackboard database will be moved to new storage on Friday, January 17, 2014 between 5 AM and 8 AM. Blackboard will not be available during this period. All other systems and applications accessed through the my.ryerson portal (including RAMSS) will still be available during this time frame. This change is necessary and it is one hour longer than our regular 6 am to 8 am maintenance window on Friday.
We apologize for any inconvenience.
-Computing and Communications Services
On Thursday, January 9, 2014, during an attempt to add a VLAN to a network switch, a broadcast storm occurred. This caused a slow down for various services, including CFAPS where user data and shared departmental folders exist. The outage lasted from 11:04 AM to 11:07 AM and again from 12:19 PM to 12:22 PM.
Please accept our apologies for the outage.
-Computing and Communications Services
On Wednesday, January 8, 2014, during an attempt to add a redundant link to a network switch, a configuration error occurred. This caused a network outage for the One Card readers in the East side of the campus . The outage lasted from 2:25 PM to 2:35 PM.
Please accept our apologies for the outage.
-Computing and Communications Services
On Sunday January 5, 2014, an emergency reboot of the packet shaping appliances had to be done to clear some intermittent memory errors. This caused a disconnection from the Internet from 11:15 AM to 11:18 PM.
Please accept our apologies for the outage.
-Computing and Communications Services
Please accept our apologies for the outage.
-Computing and Communications Services
On Wednesday December 18, 2013, during an attempt to add a software license for a redundant firewall, the primary firewall stopped passing traffic. This caused a network outage for the wired connections at the library offices, SCC, Architecture, Health Centre, Civil Engineering and JOR. The outage lasted from 10:23 AM to 11:35 AM.
Please accept our apologies for the outage.
-Computing and Communications Services
The back-end server that all RMS web applications (Admin, Self Service and Activation) connect to became unresponsive starting at 10:58 AM this morning. The server was restarted and services were fully restored at 11:06 AM. We continue to investigate the cause. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “manage my online resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems between 7:05 AM and 12:30 PM. Users connected to this server may have received a “incorrect password” message. This server has been taken out of service for further investigation.
We apologize for the service disruption.
– Computing and Communications Services
