On Sunday January 5, 2014, an emergency reboot of the packet shaping appliances had to be done to clear some intermittent memory errors. This caused a disconnection from the Internet from 11:15 AM to 11:18 PM.
Please accept our apologies for the outage.
-Computing and Communications Services
Please accept our apologies for the outage.
-Computing and Communications Services
On Wednesday December 18, 2013, during an attempt to add a software license for a redundant firewall, the primary firewall stopped passing traffic. This caused a network outage for the wired connections at the library offices, SCC, Architecture, Health Centre, Civil Engineering and JOR. The outage lasted from 10:23 AM to 11:35 AM.
Please accept our apologies for the outage.
-Computing and Communications Services
The back-end server that all RMS web applications (Admin, Self Service and Activation) connect to became unresponsive starting at 10:58 AM this morning. The server was restarted and services were fully restored at 11:06 AM. We continue to investigate the cause. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “manage my online resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems between 7:05 AM and 12:30 PM. Users connected to this server may have received a “incorrect password” message. This server has been taken out of service for further investigation.
We apologize for the service disruption.
– Computing and Communications Services
At 6:01 PM this afternoon, we received alerts from our internal monitoring system that the my.ryerson.ca portal was responding slowly. At 7:15 PM, the response time was back to normal. We are continuing to investigate the cause.
We apologize for any inconvenience.
-Computing and Communications Services
One of the RMail servers experienced a memory fault and crashed at 11:43 PM on Sunday, Dec. 1 2013. Web Mail (https://mail.ryerson.ca) users connected to this server at the time of the crash would have been disconnected and required to authenticate again. Users connected to the other RMail servers were not affected.
This server is no longer servicing new Web Mail connections and a memory module replacement is scheduled later today between 5PM and 7PM.
– Computing and Communications Services
Bell Canada had emergency fibre repair work that started on November 26, 2013 at 11:00 PM and lasted until November 27, 2013 at 6:00 AM. This impacted Bell’s customers in the Toronto area as shown in Bell’s notice below.
During that time Bell’s customers were unable to access Ryerson’s resources such as my.ryerson.ca
-Computing and Communications Services
The web based Campus Printing Service (CPS) application experienced a problem starting at 11:30AM today, Nov. 26, 2013 which prevented submitted jobs from printing. The issue was resolved by 2:30PM. Technical staff are engaging the vendor to find a fix for the known bug and looking at ways to better detect this type of problem.
We apologize for the inconvenience.
-Computing and Communications Services
The authentication server for VAPPS (virtual applications) stopped accepting connections around noon today, Monday, Nov. 25. A reboot of the server restored services around 12:30PM. The following virtual applications were affected:
Matlab
SPSS
Maple
SAS
ANSYS
JDA
We apologize for the inconvenience.
– Computing and Communications Services
