On Friday, January 31, 2014, the installation of new code on the www.ryerson.ca server at approximately 7:30 AM, caused 4 sites to not load correctly.
The sites affected were:
The code was rolled back and service restored at approximately 10:45 AM
We apologize for any inconvenience
Computing and Communications Services
On Wednesday, January 29, 2014, at 6:41 PM a portion of a network switch servicing 20 connections at the 2nd floor POD building failed. The switch had to be replaced and services were resumed on Thursday, January 30, 2014 at 7:50 AM.
Please accept our apologies for the outage.
-Computing and Communications Services
On Friday, January 24, 2014 starting at approximately 2:00 PM the Ryerson Gmail service became unavailable. This service disruption only applies to Gmail and appears to affect the consumer Gmail as well.
CCS is attempting to contact Google support and will update this post as soon as more information becomes available.
– Computing and Communications Services
On Tuesday, January 21, 2014 between 8:30 AM and 9:45 AM the external voice mail greeting pre-prompt recording has been over-written by one of the phone administrators’ own greetings. The prompt has been restored back to the default one at 9:45 AM.
We apologize for any inconvenience.
Computing and Communications Services
On Sunday, January 19th 2014, around 4 PM, one of the licensing servers stopped responding, affecting the use of the following applications:
Services were restored this morning at 8 AM for all applications, except the Fashion Studio application. We are working with the vendor to restore this service ASAP.
We apologize for any inconvenience.
-Computing and Communications Services
-Computing and Communications Services
The Blackboard database will be moved to new storage on Friday, January 17, 2014 between 5 AM and 8 AM. Blackboard will not be available during this period. All other systems and applications accessed through the my.ryerson portal (including RAMSS) will still be available during this time frame. This change is necessary and it is one hour longer than our regular 6 am to 8 am maintenance window on Friday.
We apologize for any inconvenience.
-Computing and Communications Services
On Thursday, January 9, 2014, during an attempt to add a VLAN to a network switch, a broadcast storm occurred. This caused a slow down for various services, including CFAPS where user data and shared departmental folders exist. The outage lasted from 11:04 AM to 11:07 AM and again from 12:19 PM to 12:22 PM.
Please accept our apologies for the outage.
-Computing and Communications Services
On Wednesday, January 8, 2014, during an attempt to add a redundant link to a network switch, a configuration error occurred. This caused a network outage for the One Card readers in the East side of the campus . The outage lasted from 2:25 PM to 2:35 PM.
Please accept our apologies for the outage.
-Computing and Communications Services
On Sunday January 5, 2014, an emergency reboot of the packet shaping appliances had to be done to clear some intermittent memory errors. This caused a disconnection from the Internet from 11:15 AM to 11:18 PM.
Please accept our apologies for the outage.
-Computing and Communications Services
