On Sunday August 24, 2014 at 5:00 AM, the network switch providing network access to the north side of ENG buildings failed. Network Services had to reboot the switch and services were restored at 2:30 PM.
We apologize for any inconvenience.
-Computing and Communications Services
One of the my.ryerson portal servers became unresponsive at approximately 2:16 PM due to a resource issue (all application server threads were in use). This caused a service disruption for the people who were using this server. The server was restarted at 2:57 PM and the service was restored. We continue to investigate the cause.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
Due to a problem with one of the Ryerson gateway appliances, internet connections were intermittent today, from approximately Tuesday, Aug. 12, 2014 04:00 AM – 07:00 AM. The gateway appliance was rebooted and services are operating normally.
We apologize for any inconvenience,
– Computing and Communications Services
The replacement of a hardware server part, due to failure, is being scheduled tonight, August 8, 2014 between 8PM and 9PM. During this period the following services will not be available:
Please accept our apologies for the disruption in services.
-Computing and Communications Services
At 9:48AM on Friday, August 1st, 2014, one of the servers in our VMware cluster experienced a hardware problem and crashed. We will investigate the cause of the problem and keep this server out of the cluster until a resolution is found. Due to the nature of VMware, all virtual servers failed over to other physical servers without impact to services, except for a few servers that rebooted. The servers that rebooted were
We are verifying services and will provide an update shortly.
We apologize for any inconvenience.
-Computing and Communications Services
On Thursday July 24, 2014 at 4:00 AM, the network switch providing network access to both SCC and OAK buildings failed. Network Services replaced the defective unit and the service restored at 10:00 AM.
We apologize for any inconvenience.
-Computing and Communications Services
On Wednesday July 23, 2014 at 1:45 PM, one of two network switches providing wireless network access to the library failed. The switch cluster had to be rebooted and the services resumed at 2:15 PM
We apologize for any inconvenience.
-Computing and Communications Services
On Thursday, July 17, 2014 at 11:15 AM, due to a problem at Bell Canada the long distance calling service were stopped. Bell Fixed the issue on Friday at 10:00 AM
We apologize for any inconvenience.
-Computing and Communications Services
On Saturday July 5, 2014 at 9:15 AM, all network connections to 112 and 114 Bond St. buildings went down due to rodents chewing on the fibre cables feeding these buildings. A temporary fibre repair has been implemented and services were restored on July 6, 2014 at 4:00 PM.
We apologize for any inconvenience.
-Computing and Communications Services
CCS has received reports from users that they received email delivery failure notices for email recipients from certain domains. After further investigation, we discovered that one of our email servers was blacklisted by some of the email reputation services such as senderbase (http://www.senderbase.org/) and spamcop (http://www.spamcop.net/). The blacklisting was due to spam messages sent from compromised Ryerson email accounts. The compromised accounts have been disabled. We have contacted the email reputation services and requested that the affected email server be removed from the blacklist. Spamcop has done so and we expect that senderbase will clear us soon.
We continue to monitor the situation. Please accept our apologies for any inconvenience this may have caused.
Update
Senderbase has cleared the affected mail server today, Tuesday July 8, 2014
-Computing and Communications Services
