Service Alerts

Google has reported that there were service issues with Google Drive this morning.  Affected users will see 500 errors and slow response time.  The latest Google Drive status information is here.

CCS has also received reports from users about not being able to access Google Drive.

We will update this alert when we have further information.

3:58 PM – Update – Google  confirmed that the issue has been resolved and the service has been restored since 2:10 PM.

-Computing and Communications Services

Both the my.ryerson portal and RMS web applications became unavailable around midnight last night due to a hardware issue with the database server. CCS technical team is currently working on fixing the issue. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup  and other features via “manage my online resources” inside the my.ryerson.ca portal.  We will update this alert with more information as soon as  we have them.

Update 9:35 AM: The database server was restarted and service restored at approximately 9:35 AM.

Please accept our apologies for any inconvenience this has caused.

-Computing and Communications Services

Starting Tuesday Sept 30 at 11:05 AM,  one of Ryerson’s mail servers started experiencing disk errors.  This server was shutdown at 5:00 pm. Some messages sent via this server between 11:05 pm and 5:00 pm were still in the mail queue when the server was shut down.  The data were recovered at 4:20 pm, Oct 1. The server is back in service and all messages in its mail queue are being processed and delivered to their recipients.

Please accept our apologies for any inconvenience this may have caused

-Computing and Communications Services

Starting Wed. Sept 24 11:10 AM,  the mail service experienced a mail delivery delay due to a system resource utilization spike.  The issue was fixed at 12:15 PM. The mail queue was cleared and the mail service returned to normal at 12:50 PM. We continue to investigate the cause.

Please accept our apologies for any inconvenience this may have caused

– Computing and Communications Services

The following Cold Fusion applications were not available this morning, Thurdsay, Sept. 18, 2014 from approximately 6:33 AM to 8:20 AM:

• ccs.cf.ryerson.ca
• hr.cf.ryerson.ca
• ss.cf.ryerson.ca
• alfresco.cf.ryerson.ca
• m.ryerson.ca

A restart of the Cold Fusion server was done to restore services.   The cause of the issue is still being investigated.

We apologize for any problems this outage  caused.

-Computing and Communications Services