On Friday, January 16, 2015 at 10:45 AM, a configuration error was made that prevented new connections to the wireless network. This was corrected at 10:50 AM at which time normal services resumed.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
The my.ryerson servers became unresponsive at approximately 11:20 AM today. This caused service slowness for users who were attempting to logon to my.ryerson. We identified the issue to be due to the Blackboard portlet in my.ryerson that lists the online courses and organizations. Around 12:00 AM, we disabled the portlet and replaced it with the following message:
”
The response time is back to normal. We’ve found the root cause and are working on a permanent fix.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
In order to fix a Blackboard Web Service issue reported on Monday, January 5, 2015, CCS will be making configuration changes to one of the Blackboard web servers. The change is scheduled for Saturday, January 10, 2015 from 00:01 a.m. to 1 a.m. During this time, the Blackboard Collaboration tools will not be available. All other areas of Blackboard will still be available.
Please accept our apologies for any inconvenience this may cause.
-Computing and Communications Services
Ryerson’s Central Authentication Service (CAS) (which controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services) was unavailable this afternoon between 3:00 PM and 3:18 PM.
This outage was caused by a software firewall rule change. A temporary fix has been implemented and CCS continues to investigate the root cause
Please accept our apologies for any problems this outage caused.
-Computing and Communications Services
The Adobe Connect service, running on webinar.ryerson.ca, was unavailable from Dec. 30, 2014 16:43PM to Jan. 5, 2015 10:00AM. The cause of the problem is still under investigation.
We apologize for the inconvenience.
-Computing and Communications Services
The my.ryerson servers became unresponsive at approximately 11:45 AM. This caused a service disruption for users who were attempting to log on to my.ryerson. The servers were restarted and service was restored at approximately 12:45 PM . We are continuing to investigate the cause.
Update 1:15 PM : We have isolated the issue. It was due to the Blackboard portlet in my.ryerson that lists the online courses and organizations. We have since disabled the portlet and replace it with the following message:
“A list of your online courses and organizations is currently unavailable. Please access your online courses and organizations directly at Blackboard.”
We are continuing to investigate the root cause.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
CCS has received reports of users experiencing errors when accessing Google Calendar. Typically, the message indicates that you need to log in and re-authenticate.
CCS is investigating and has contacted Google. We will update this alert when we have further information. In the mean time, you may find that logging in again to the my.ryerson.ca portal temporarily resolves the problem with Google Calendar.
Update 4 PM: The issue has not been resolved but we have a little more information:
Update 10:00 PM, Dec. 12: While we are still waiting for an official response from Google, we have implemented an interim solution so users won’t be asked constantly to log in again in order to access Google Calendar.
We apologize for the inconvenience,
– Computing and Communications Services
One of the my.ryerson portal servers became unresponsive at approximately 1:43 AM. This caused a service disruption for users who were using this server. The server was restarted at 8:02 AM and service was restored. We are continuing to investigate the cause.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
We are currently experiencing an email delivery delay of up to 3 hours. Initial findings suggest that the delay started after 6:00 PM today. CCS staff are investigating.
Please accept our apologies for any inconvenience this have caused.
Update 10:50 PM: The delay started at 6:48 PM and was due to emails sent to a mail list with very large number of members. CCS staff continue to investigate.
Update Wed. Nov 19, 2014, 4:23 PM: The delay was due to emails with large attachment (around 4 Mega Bytes) sent to a mail list with very large number of members (around 11,000 recipients). The delay was cleared at 5:00 AM Wed. Nov 19, 2014. CCS staff continue to investigate ways to mitigate this issue.
-Computing and Communications Services
This morning, between 6AM – 8AM, the my.ryerson portal was taken down as part of scheduled work to allow for a redesign of the portal. Unfortunately, some unexpected issues delaying the completion of the work. Services were restored at 8:50AM. Unfortunately, other issues were detected and services are currently unavailable. We will provide an update shortly.
9:30 AM -Update- We are restoring my.ryerson portal to the previous version. We expect it to be available by 11:00 AM today.
Update: The previous version of the portal was restored and made available around 11:05AM.
Update: The cause of the problems with this morning’s my.ryerson.ca redesign update have been identified. The portal software keeps track of everyone’s page layout in its database. When we made changes to the design this morning the software attempted to update thousands of database entries for each person’s page layout. Instead of a brief slowdown, the result was a “deadlock” on some database tables. Consequently we rolled back the upgrade and are investigating ways to update the portal database safely.
Please accept our apologies for any inconvenience.
-Computing and Communications Services
