Google has reported that there were service issues with Google Drive this morning. Affected users will see 500 errors and slow response time. The latest Google Drive status information is here.
CCS has also received reports from users about not being able to access Google Drive.
We will update this alert when we have further information.
3:58 PM – Update – Google confirmed that the issue has been resolved and the service has been restored since 2:10 PM.
-Computing and Communications Services
Both the my.ryerson portal and RMS web applications became unavailable around midnight last night due to a hardware issue with the database server. CCS technical team is currently working on fixing the issue. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “manage my online resources” inside the my.ryerson.ca portal. We will update this alert with more information as soon as we have them.
Update 9:35 AM: The database server was restarted and service restored at approximately 9:35 AM.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
Starting Tuesday Sept 30 at 11:05 AM, one of Ryerson’s mail servers started experiencing disk errors. This server was shutdown at 5:00 pm. Some messages sent via this server between 11:05 pm and 5:00 pm were still in the mail queue when the server was shut down. The data were recovered at 4:20 pm, Oct 1. The server is back in service and all messages in its mail queue are being processed and delivered to their recipients.
Please accept our apologies for any inconvenience this may have caused
-Computing and Communications Services
The network switch providing network access to POD 3rd and 4th floor failed this morning. This caused a network outage for the wired devices until the switch was replaced at 8:50 AM.
We apologize for the inconvenience.
-Computing and Communications Services
Starting Wed. Sept 24 11:10 AM, the mail service experienced a mail delivery delay due to a system resource utilization spike. The issue was fixed at 12:15 PM. The mail queue was cleared and the mail service returned to normal at 12:50 PM. We continue to investigate the cause.
Please accept our apologies for any inconvenience this may have caused
– Computing and Communications Services
CCS has received reports that some people using both wired and wireless networks are noticing inconsistent Internet browsing speeds. Some web sites are extremely slow to load while others load normally.
Update 2014, 09, 24: The IT-Security team implemented a workaround until a fix is provided by the firewall vendor.
We apologize for the inconvenience.
-Computing and Communications Services
The following Cold Fusion applications were not available this morning, Thurdsay, Sept. 18, 2014 from approximately 6:33 AM to 8:20 AM:
A restart of the Cold Fusion server was done to restore services. The cause of the issue is still being investigated.
We apologize for any problems this outage caused.
-Computing and Communications Services
On Wednesday, September 17, 2014 at 11:55 AM, an Internet routing issue impacted Ryerson and many other educational institutions in Ontario. Many of the Internet web sites were slow to load or unreachable. This issue impacted some of the Ryerson applications including Gmail, Drive and Calendar. The issue was monitored by Ryerson’s Network Engineering team who was in close contact with Ryerson’s Internet service providers.
The issue was resolved at 12:55 PM.
We apologize for any inconvenience.
-Computing and Communications Services
One of the my.ryerson portal servers became unresponsive at approximately 10:16 PM, Monday, Sept. 1, 2014 due to a database connection issue. This caused a service disruption for the people who were using this server. The server was restarted at 7:31 AM, Tuesday, Sept. 2, 2014 and the service was restored. We continue to investigate the cause.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
This morning (Saturday Aug. 30, 2014) CCS began receiving reports that people could not access their Ryerson Gmail and Google Apps accounts from some mobile devices. While we investigate the problem, if your mobile device reports it can no longer access your Ryerson Gmail or Google Apps account because your password is incorrect, you can fix the problem by getting a new Google Token, and entering it as a password in your mobile device. Instructions for doing so are here:
http://www.ryerson.ca/google/usingapps/googletoken.html
We will update this service alert when more information becomes available.
Update 11:06 AM: It appears that re-entering your existing Google Token will also fix the problem. If you know your existing Google Token we recommend you use it instead of generating a new one.
Update 11:33 AM: Google Enterprise Support reports that the problem appears to be limited to Android devices and that they are working on a solution that will not require re-entering your Google Token.
Update 2:48 PM: Google reports they resolved the problem some time yesterday (Sunday Aug. 31) but we do not have a time.
-Computing and Communications Services
