Around 8:45 AM, we became aware of communication problems to the HR reporting database. The problem was traced to a configuration change introduced in the HR system. A restart of the HR system was required at approximately 10:00 AM to clear caches and resolve the problem.
We apologize for any inconvenience this caused.
-Computing and Communications Services
The back-end server that all RMS web applications (Admin, Self Service and Activation) connect to became unresponsive due to an out of memory error at 12:16 PM. The application services were restarted and full services were restored at 1:04 PM. We continue to investigate the root cause. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “manage my online resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
On Wednesday, June 24, 2015 at 08:50 AM, the wireless network in the POD & JOR buildings became unstable due to a faulty network switch port. Network Services moved the traffic through a different port and services resumed at 9:50.
Update:
For some users the issue remained unstable. The wireless controller had to be rebooted at 11:40 AM to force clearing the sessions for these users.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Tuesday, May 26, 2015 at 08:40 AM, the wireless network at the East side of the campus became unstable. The Network Services team is troubleshooting the issue.
Update:
At 1:19 PM one of the wireless controllers was rebooted and services resumed
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Monday, May 25, 2015 at 4:23 PM, all of the VoIP phones stopped working. These are mainly in the newer buildings such as CE, TRS, MAC and SLC. The vendor has been contacted for support.
Update:
A problem was found with one of the core routers that prevented the VoIP traffic. A work around was implemented at 5:20 PM and all services resumed.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
On Monday, May 11, 2015 at 11:25 AM, internet access became intermittent. IT Security team is trying to diagnose the issue
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
On Monday, May 4, 2015 at 01:19 PM, the network switch feeding some schools stopped passing traffic. This caused a network outage to RCC, Mechanical engineering, CED, IMA and Physics school. The Network Services team is troubleshooting the issue.
Update: The problem was traced to a hard drive failure in the firewall protecting these departments’ networks. A workaround has been implemented at 2:35 PM and the services resumed.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
Around 5:15 PM this afternoon, CCS received various reports of connectivity issues when trying to reach external websites, including Google Apps, from within the Ryerson network. The problem cleared itself after a few minutes. Preliminary investigation indicates that a primary firewall failed over to a backup firewall appliance at about the same time the problems where reported, but further investigation will be carried out to confirm the root cause of the problem.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
A problem with a switch providing the OpenVPN services caused a 10 minute service outage today, Thursday, April 23rd, starting around 3:45 PM. Sessions connected via the problematic switch would have terminated unexpectedly. Full VPN services were restored around 3:55 PM.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
On Tuesday, April 21, 2015 at approximately 12 noon, we experienced a problem with a RAMSS server. This prevented people from accessing the RAMSS application. The issue was resolved at approximately 1:15 p.m. and service was restored. We apologize for any inconvenience this may have caused.
