Update on December 8, 2015 at 10:35: D2L has reported that the issue has been fixed as of 10:30 AM today.
We apologize for any inconvenience this may have caused.
– Computing and Communications Services
On Friday, November 27, 2015 at 01:27 PM, one of the network devices that manages the amount of network traffic entering and leaving Ryerson from the Internet restarted on its own. This briefly impacted internet connectivity while the traffic was re-routed through a stand-by device. The device completed its reboot at 1:37 PM at which time services were returned to normal
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
Starting around 1:00 pm this afternoon, Email delivery was delayed for up to 45 minutes due to high volume of Email messages coming to Ryerson from the Internet. We have cleaned up the message queues and normal Email delivery was resumed at 2:30 PM.
Please accept our apologies for the inconveniences.
-Computing and Communications Services
The Student Administrative System (SAS) Web Services did not restart properly after the scheduled nightly down time at 1 AM this morning. The services were restarted and made available at approximately 10:45 AM. Please note that the SAS Web Services provide real time student information data services to applications such as Schedule in RMobile. The RAMSS tab within my.ryerson was not impacted by this outage. Steps are being taking to prevent this from happening again.
Please accept our apologies for the inconvenience this has caused.
-Computing and Communications Services
On Wednesday Nov. 11, 2015 afternoon around 2:18 p.m., D2L made a configuration change that caused an negative impact to students. The students affected were unable to see other students’ names in Discussion Forum postings. These names were displayed as Anonymous User. D2L corrected this configuration error on Thursday Nov. 12, 2015 morning at 6:20 a.m. Students now are able to see other students’ names in Discussion Forum postings.
We apologize for any problems this may have caused.
– Computing and Communications Services
CCS has become aware of an issue with Ryerson’s wireless network. Occasionally, access to the network momentarily disappears for some people. This has happened at random locations and times across campus.
The cause appears to be with wireless access points “failing over” to their backup network controller. When this happens, service is lost for approximately one minute.
CCS is working with Aruba networks to resolve the problem.
Please accept our apologies for any problems these service interruptions have caused.
-Computing and Communications Services.
A bad network connection on one of our email servers caused intermittent email delays for some email. The issue started at 12:20 AM, November 3 and was resolved at 11:37 AM, November 6. Email is now being delivered without a delay. We are taking steps to prevent this from happening again.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communication Services
CCS began receiving reports of Google Calendar service disruption at approximately 11 AM. Attempts to navigate to Google Calendar may sometimes result in an error page being displayed. We have reported the problem to Google and Google is currently working on this issue.
We will provide an update when more information is available.
UPDATE – Nov. 4, 2015 1:43 PM – Google has reported that the issue has been fixed as of 1:25 PM
More information is available from Google.
– Computing and Communications Services
CCS began receiving reports of service interruptions by people trying to use Brightspace by D2L at approximately 4 PM. Some people experienced a system error, while others reported slow response times.
We have contacted D2L and have opened a case with their support desk but they are currently unable to reproduce the problem.
We will provide an update when more information is available
– Computing and Communications Services
A planned migration of my.ryerson, RMS and CAS to new hardware scheduled from 6 AM – 8 AM today, Friday Oct. 30 took longer than expected, completing at approximately 8:20 AM, 20 minutes late. During this period, the systems were not available.
We apologize for any inconvenience this outage may have caused.
– Computing and Communications Services
