The Google Calendar Link in my.ryerson Apps tab is not working for some users: Feb. 4

Posted on February 4, 2016 by Hongbo HE

For users who have personal Google or non-Ryeson Google Apps account as the default Google account ( Sign in to multiple accounts at once), the Google Calendar link in my.ryerson portal’s Apps tab does not work. It will show “Not Found Error 404”. The same happens for these users when accessing http://calendar.ryerson.ca directly. The workaround is to access the other Google links in the Apps tab first (GMail, Google Drive or Google Groups) and then use the Google App switcher to go to Google Calendar.

We have reported this issue to Google and Google is working on a fix. We will provide an update when more information is available.

Please accept our apologies for any inconvenience this has may have caused.

-Computing and Communications Services

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Active Directory and wireless service disruption: Friday Jan. 29 12:49pm-1:27pm

Posted on January 29, 2016 by Casey Carvalho

At approximately 12:47 pm, a physical server running multiple virtual machines, including the main Active Directory server, started experiencing problems.  This meant that by 12:55 pm some people could not log into Ryerson’s wireless network.

Services were restored at 1:27 pm.

We are investigating the root cause and following up with the vendor to understand why the failure occurred in the server.

We apologize for the service disruption.

– Computing and Communications Services

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Some Emails to Ryerson were quarantined incorrectly: Jan. 25 10:42 AM – Jan. 26 3:40 PM

Posted on January 27, 2016 by Hongbo HE

Due to a misconfigured spam detection rule, some of the emails received between Jan. 25 10:42 AM and Jan. 26 3:40 PM were quarantined incorrectly (most of which contain attachments). This affected users in both RMail and Ryerson Gmail. The rule has been fixed. We are working on releasing all the quarantined email as soon as possible.

Please accept our apologies for any inconvenience this has caused.

Update – Jan. 28 2:59 PM – As of Jan. 28 1:44 PM, all these messages have been released.

-Computing and Communications Services

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my.ryerson service disruption: Jan. 18, 2016 11:06 AM

Posted on January 18, 2016 by Hongbo HE

Since 11:06 AM this morning, access to my.ryerson has been intermittent. We are currently investigating the issue and will provide an update when more information becomes available.

Update Jan. 18, 2016 3:43 PM: A fix was put in place at 2:50 PM today and the service has returned to normal.

Please accept our apologies for any inconvenience this is causing.

-Computing and Communications Services

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WiFi outage from Wednesday Dec. 30, 2015 at 7:35 PM to Thursday Dec. 31, 2015 at 2:30 PM

Posted on December 31, 2015 by michael

On Wednesday, December 30, 2015 at 7:35 PM, a network device failed. This prevented WiFi users from accessing the Internet. Network staff forced a fail over to another network device and  services resumed at 2:45 PM on Thursday December 31, 2015

Please accept our apologies for any inconvenience this has caused.

-Computing and Communications Services

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Internet connectivity disruption: Wednesday, December 9, 2015 10:01 AM – 10:13 AM

Posted on December 9, 2015 by michael

On Wednesday, December 9, 2015, one of Ryerson University’s internet links failed due to a service interruption from the service provider’s side (GTANet), resulting in its internet traffic failing over to another backup link from a secondary service provider (Cogent).   The GTANet link was down from 10:01 AM to 10:13 AM.   Clients accessing the Internet from Ryerson’s internal network would have experienced a momentary interruption to web services at the time of the start of the disruption.   External VPN clients would also have lost connection.   We are following up with GTANet for incident analysis and support.

We apologize for any inconvenience this may cased you.

-Computing and Communications Services

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Internet connectivity disruption: Tuesday Dec. 8, 2015 15:55 PM – 16:05 PM

Posted on December 8, 2015 by Casey Carvalho

On Tuesday, Dec. 8 2015, one of Ryerson University’s internet links failed due to a service interruption from the service provider’s side (GTANet), resulting in its internet traffic failing over to another backup link from a secondary service provider (Cogent).   The GTANet link was down from 15:55 PM to 16:05 PM.   Clients accessing the Internet from Ryerson’s internal network would have experienced a momentary interruption to web services at the time of the start of the disruption.   External VPN clients would also have lost connection.   We are following up with GTANet for incident analysis and support.

We apologize for any inconvenience.

-Computing and Communications Services

 

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Issue accessing ARES eReserve and McGrawHill: December 7, 2015 at 1:50 PM

Posted on December 7, 2015 by Branka Halilovic
CCS started receiving reports about issues accessing ARES eReserve and McGrawHill content from Brightspace at approximately 1:50 PM.  The issue was reported to D2L. D2L is currently looking into this and we will provide an update when more information becomes available.

Update on December 8, 2015 at 10:35: D2L has reported that the issue has been fixed as of 10:30 AM today.

We apologize for any inconvenience this may have caused.

– Computing and Communications Services

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Internet interruption on Friday November 27, at 1:27 PM

Posted on November 27, 2015 by michael

On Friday, November 27, 2015 at 01:27 PM, one of the network devices that manages the amount of network traffic entering and leaving Ryerson from the Internet restarted on its own. This briefly impacted internet connectivity while the traffic was re-routed through a stand-by device. The device completed its reboot at 1:37 PM at which time services were returned to normal

Please accept our apologies for any inconvenience this has caused.

-Computing and Communications Services

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Delayed Delivery of Emails: Wednesday, Nov. 18 1:00 PM – 2:30 PM

Posted on November 18, 2015 by Hongbo HE

Starting around 1:00 pm this afternoon, Email delivery was delayed for up to 45 minutes due to high volume of Email messages coming to Ryerson from the Internet. We have cleaned up the message queues and normal Email delivery was resumed at 2:30 PM.

Please accept our apologies for the inconveniences.

-Computing and Communications Services

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