The Ryerson.ca website became unavailable around 8:57 AM this morning.
CCS is working to fix the issue
We apologize for the inconvenience
Update: The website was returned to service at about 10:15 AM
We continue to investigate the root cause
On Friday, March 11, 2016 at 12:15 PM, a firewall for the wired networks failed which is preventing access to any network resource.
Network staff are troubleshooting the issue.
Update:
The firewall vendor was able to provide a workaround and services resumed at 1:40 PM
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Monday, February 22, 2016 at 1:36 PM, a WiFi network controller failed. This forced existing WiFi users to re-authenticate to a backup WiFi controller. Another interruption occurred at 2:36 PM as the original controller came back on line forcing the existing users to re-authenticate.
Network staff are working with the vendor to troubleshoot the issue.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
At approximately 12:15 PM on Friday, Feb. 19, the launching of VAPPS applications stopped working. Technical staff are investigating the problem.
Update: The issue was resolved at 1:15 PM.
Please accept our apologies for any inconvenience.
-Computing and Communications Services
On Monday, February 14, 2016 at 4:05 PM, a network switch serving KHW71G computer lab failed. This prevented the computers in this lab from connecting to the network. Network staff are working to resolve the problem.
Update:
The defective network switch has been reloaded and services resumed on Tuesday Februray 15, at 8:44 AM
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Thursday, February 11, 2016 at 4:30 PM, the Voice Mail system failed to respond. The vendor has been contacted and a technician is on route to troubleshoot the issue.
Update 7:48 PM: Voice mail has been restored. The cause of the outage is still being investigated.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Tuesday, February 9, 2016 at 11:30 AM, the firewall protecting the CFAPs (Windows Central File Sharing and Printing) servers failed. This prevented staff and faculty from accessing their personal or departmental shared folders. The firewall has been replaced and services resumed at 11:40 AM.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
For users who have personal Google or non-Ryeson Google Apps account as the default Google account ( Sign in to multiple accounts at once), the Google Calendar link in my.ryerson portal’s Apps tab does not work. It will show “Not Found Error 404”. The same happens for these users when accessing http://calendar.ryerson.ca directly. The workaround is to access the other Google links in the Apps tab first (GMail, Google Drive or Google Groups) and then use the Google App switcher to go to Google Calendar.
We have reported this issue to Google and Google is working on a fix. We will provide an update when more information is available.
Please accept our apologies for any inconvenience this has may have caused.
-Computing and Communications Services
At approximately 12:47 pm, a physical server running multiple virtual machines, including the main Active Directory server, started experiencing problems. This meant that by 12:55 pm some people could not log into Ryerson’s wireless network.
Services were restored at 1:27 pm.
We are investigating the root cause and following up with the vendor to understand why the failure occurred in the server.
We apologize for the service disruption.
– Computing and Communications Services
Due to a misconfigured spam detection rule, some of the emails received between Jan. 25 10:42 AM and Jan. 26 3:40 PM were quarantined incorrectly (most of which contain attachments). This affected users in both RMail and Ryerson Gmail. The rule has been fixed. We are working on releasing all the quarantined email as soon as possible.
Please accept our apologies for any inconvenience this has caused.
Update – Jan. 28 2:59 PM – As of Jan. 28 1:44 PM, all these messages have been released.
-Computing and Communications Services
