CAS service interruption: 6:15 am – 8:47 am Aug. 28, 2020

Posted on August 28, 2020 by Hongbo HE

Some of Ryerson’s Central Authentication Service (CAS) application servers were not started properly during a scheduled maintenance operation at 6:15 am today. This prevented some users who connected to these servers from logging in to applications that use the SAML2 protocol. Systems that were unavailable including G Suite, RU-VPN2 and CISCO Jabber. The my.ryerson.ca portal and D2L Brightspace were not affected. The servers were restarted at 8:47 am today and CAS service has returned to normal.

We apologize for the inconvenience this problem has caused.

-Computing and Communications Services

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Zoom login issue on Monday August 24, 2020

Posted on August 24, 2020 by Jim Buchanan

On Monday August 24, 2020 people are unable to log into Zoom with their Ryerson userid.

CCS is investigating the issue and will provide an update as soon as we can.

We apologize for any inconvenience this may be causing.

-Computing and Communications Services

Update at 9:45

Zoom is reporting a Service interruption. They are investigating the issue .

Update at 11:00 AM

Zoom has fixed the issue and the service is now working

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Ryerson’s main phone number is out of service on Friday August 21, 2020

Posted on August 21, 2020 by michael

On Friday August 21, 2020 at 9 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” or Busy message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution.

Update at 10:45 AM:

Bell Canada fixed the issue and service resumed

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Autodesk software service disruption: Wednesday, August 12, 2020

Posted on August 12, 2020 by Casey Carvalho

We have been made aware that a renewed AutoCAD software license is only valid for the most recent AutoCAD software version from the vendor.  However, as we are running an older version, the new license is preventing access to the still supported older version.    We are working with the vendor to obtain a valid license, but the process is being delayed due to maintenance being done by the vendor on their servers.   We will provide an update once we have the problem resolved.

Update: A new license has been installed and AutoCAD is again available, as of approximately 2:50 PM.

We apologize for any inconvenience this may be causing,

Computing and Communications Services

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RUFIS outage on Friday July 31, 2020 from 2:00 AM to 12:40 PM

Posted on July 31, 2020 by michael

On Friday July 31, 2020, at 2:0 AM CCS received an alert about RUFIS access outage. Problem traced to a failed automatic update. Servers were rebooted and services resumed at 12:40 PM.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Intermittent Internet access on July 20, 2020 at 11:00 AM

Posted on July 20, 2020 by michael

On Monday July 20, 2020, at 11:0 AM CCS received concerns about users having intermittent access to Ryerson’s resources such as VPN and DE website. Network services & IT security team are investigating the issue.

Update at 13:45 PM:

IT Security team implemented a workaround and services resumed.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Ryerson main phone number is out of service

Posted on July 8, 2020 by michael

On Wednesday July 8, 2020 at 10 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution.

Update at 11:00 AM

Bell Canada fixed the issue and service resumed

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Gmail Service Issue July 1st – July 4th, 2020

Posted on July 6, 2020 by Hongbo HE

From July 1st to July 4th, 2020, Google has experienced an issue where a small number of promotional emails and spam were incorrectly delivered to users’ primary inboxes. During that time, scans to filter malware and the most egregious spam and harmful content worked normally. Other features such as link protections and download time security scans were also not affected. If you notice a suspicious email, we encourage you to mark it as spam in Gmail.

We apologize for the inconvenience this may have caused.

-Computing and Communications Services

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VAPPS service disruption: Thursday, July 2, 2020

Posted on July 2, 2020 by Casey Carvalho

As of approximately 2:45 PM on Thursday July 2, 2020 the VAPPS services are experiencing a performance degradation due to a server issue. We are currently working on the problem.

Update: 2020-07-03: Full service was restored at 6:20 am after restoring the system from a backup. We are still investigating the root cause.

We apologize for any inconvenience this may be causing,

Computing and Communications Services

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D2L Brightspace – Issue with Manage Files

Posted on June 29, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting access to D2L Brightspace’ Manage Files from courses where users might have received errors about not having permission to see the files. This issue started on Monday, June 29, 2020 at 10:53AM (ET), and was resolved at 11:09AM (ET).
We apologize for any inconveniences this might have caused you.
-Computing and Communication Services

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