Category Archives: my.ryerson

Intermittent LDAP authentication failures – Wedn., March 27, 2013 8:10 AM

Posted on March 27, 2013 by Casey Carvalho

A recently introduced LDAP server used for authentication experienced intermittent problems related to the JVM heap size.  This caused an intermittent response  issue for various applications, including my.ryerson, Blackboard, eHR, Confluence, Jira and others.   We are working with Oracle to … Continue reading →

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CAS – Central Authentication System – Service disruption, March 25, 2013 11:35 AM – 12:30 PM

Posted on March 25, 2013 by Jim Buchanan

CAS, the Ryerson Central Authentication system was unavailable from 11:35 AM to 12:30 PM on Monday, March 25, 2013. This was due to an issue with a database server file system.  The problem is being investigated by CCS. Due to … Continue reading →

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Intermittent LDAP authentication failures – Wedn., March 13, 2013 2:45 AM – 7:30 AM

Posted on March 13, 2013 by Casey Carvalho

Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others.   The problem started around 2:45 AM and was resolved around 7:30 AM. We apologize for … Continue reading →

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my.ryerson service disruption for users with applicant role: Monday Feb. 11, 2013

Posted on February 12, 2013 by Casey Carvalho

CCS became aware on Monday morning that users who only have an applicant role at Ryerson were unable to login to the my.ryerson portal since Friday, Feb. 8, when the 2-factor authentication service was released. Upon investigation, a logic error … Continue reading →

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CAS/my.ryerson Service Disruption: Wednesday, Jan. 16 2013 9:15 AM

Posted on January 16, 2013 by Casey Carvalho

At approximately 9:15AM we started experiencing intermittent connectivity to LDAP servers.   This in turn is affecting CAS (Central Authentication System ) logins, including the my.ryerson.ca portal.   Some users may experience slowness and a few may not be able to login.   Staff are … Continue reading →

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Scheduled www.ryerson.ca and the my.ryerson portal outage: Friday, January 18, between 6 am and 7 am

Posted on January 15, 2013 by Branka Halilovic

To mitigate issues that caused my.ryerson and CAS services interruptions on Dec 26, 2012 and Jan 1, 2013, CCS will be moving www.ryerson.ca and uPortal to a new load balancer on Friday, January 18, between 6 AM and 7 AM. … Continue reading →

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CAS service interruption: Dec. 16 11:7 PM – Dec 17 2:12 AM

Posted on December 17, 2012 by Branka Halilovic

Central Authentication Service (CAS) application server’s threads had reached the max and could not handle new requests at 11:57 PM on December 16, 2012. Services were restored at 2:12 AM on December 17, 2012. This affected all CASified applications, including … Continue reading →

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LDAP authentication outage: Wednesday, Dec. 12, 2012 7:15 AM – 8:11 AM – Update

Posted on December 12, 2012 by Casey Carvalho

Update:  This affected CASified applications, including Gmail, Blackboard, my.ryerson.ca, Confluence, Jira and impacted wireless Access. =============================================================== The LDAP (Lightweight Directory Access Protocol) proxy servers used for authentication, including authentication of CAS systems (my.ryerson.ca), stopped responding around 7:15 am.   Services were restored around … Continue reading →

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my.ryerson.ca service disruption: Wednesday Dec. 5, 4:45 PM – 5:30 PM

Posted on December 5, 2012 by Casey Carvalho

One of the portal application servers  started experiencing problems around 4:45 PM today,  Wednesday, December 5th, causing users directed to the server to experience slow response or possibly an error message.      The application was restarted on the server and services … Continue reading →

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my.ryerson.ca and CAS service interruption: Tuesday Nov. 27 00:00 AM – 00:15 AM

Posted on November 26, 2012 by Casey Carvalho

Due to an issue with an Oracle database process, a planned service interruption is being scheduled for approximately 15 minutes, starting tonight at midnight.  During this period Ryerson’s Central Authentication System (CAS) will be unavailable. While applications accessed through my.ryerson.ca (including  RAMSS, Blackboard, … Continue reading →

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