Category Archives: my.ryerson

my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM

Posted on April 1, 2015 by michael

One of four servers providing access to my.ryerson became unresponsive at approximately 10:24 PM on March 31, 2015.  This prevented some users from accessing  my.ryerson.ca.  This server was taken out of the pool on April 1, 2015 at 8:16 AM to avoid further disruption while … Continue reading →

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my.ryerson Service Slowness : Monday, January 12, 2015, 11:20 AM- 12:00 PM

Posted on January 12, 2015 by Hongbo HE

The my.ryerson servers became unresponsive at approximately 11:20 AM today.  This caused service slowness for users who were attempting to logon to my.ryerson.  We identified the issue to be due to the Blackboard portlet in my.ryerson that lists the online … Continue reading →

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my.ryerson service disruption: Friday Dec. 5, 2014, 1:43 AM – 8:02 AM

Posted on December 5, 2014 by Casey Carvalho

One of the my.ryerson portal servers became unresponsive at approximately 1:43 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 8:02 AM and service was restored. We are continuing to investigate … Continue reading →

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my.ryerson portal extended outage: Friday Nov. 14, 2014

Posted on November 14, 2014 by Casey Carvalho

This morning, between 6AM – 8AM, the my.ryerson portal was taken down as part of scheduled work to allow for a redesign of the portal.   Unfortunately, some unexpected issues delaying the completion of the work.   Services were restored at 8:50AM.   … Continue reading →

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my.ryerson service disruption: Monday, Sept. 1, 2014 10:16 PM – Tuesday, Sept. 2, 2014 7:31 AM

Posted on September 2, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 10:16 PM, Monday, Sept. 1, 2014 due to a database connection issue. This caused a service disruption for the people who were using this server. The server was restarted at … Continue reading →

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my.ryerson service outage: Friday, May 30 2014

Posted on May 30, 2014 by Casey Carvalho

We are experiencing intermittent loss of connectivity to the my.ryerson portal database.   Emergency work will be required at some time later today or over the weekend to address the problem. Once we have more information, we will provide an update … Continue reading →

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my.ryerson service disruption: Friday May 30 2014, 7:11 AM – 9:15 AM

Posted on May 30, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 7:11 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 9:15 AM and service was restored. We are continuing to investigate … Continue reading →

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my.ryerson uPortal service disruption: Tuesday, March 25 2014 4:15 PM – 6:49 PM

Posted on March 26, 2014 by Casey Carvalho

At approximately 4:15 PM, on Tuesday, March 26, CCS became aware that one of the my.ryerson.ca portal application servers stopped responding, causing some users to fail to authenticate when connecting to the portal.    Technical support staff corrected the problem around … Continue reading →

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my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM

Posted on March 4, 2014 by Hongbo HE

Since Friday, Feb. 28 6:10 AM,  one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during  … Continue reading →

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Bell Network Outage from November 26, 2013 at 11:00 PM to November 27, 2013 6:00 AM

Posted on November 27, 2013 by michael

Bell Canada had emergency fibre repair work that started on November 26, 2013 at 11:00 PM and lasted until November 27, 2013 at 6:00 AM. This impacted Bell’s customers in the Toronto area as shown in Bell’s notice below. During … Continue reading →

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