Category Archives: OGF

Some users cannot log in to RUFIS – May 10th, 2021

Posted on May 10, 2021 by Hongbo HE

Since 7:00 am today (May 10th, 2021), some users have not been able to log in to RUFIS and users may experience the message,  “The system has encountered an error when servicing the request. Please try again. If the error … Continue reading →

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Servers outage on May 31, 2017 from 2:03 to 2:05 PM

Posted on May 31, 2017 by michael

On Wednesday, May 31, 2017 at about 2:03 P.M. a hardware failure caused many of the data centre servers to reboot. Therefore, for a few minutes users were unable to access some of Ryerson’s applications. CCS is investigating the root … Continue reading →

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Financial Systems (OGF) outage: Friday, February 10, 2017 from 9:30 AM to 10:00 AM

Posted on February 10, 2017 by michael

Around 9:30 AM today, February 10, 2017, a scheduled network change caused loss of network connectivity to one of the main OGF servers. The issue was corrected and services were resumed at 10:00 AM. We apologize for any inconvenience. -Computing and … Continue reading →

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Daylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM

Posted on March 4, 2015 by Branka Halilovic

Due to the switch to Daylight Savings Time, the following applications will not be available: RAMSS and eHR on Sunday, March 8, 2015 from 00:01 AM to 3:30 AM OGF from Saturday, March 7, 2015 at 22:45 PM to Sunday, … Continue reading →

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my.ryerson service disruption: Monday, June 3 2013, 5 PM

Posted on June 3, 2013 by Casey Carvalho

The CCS Help Desk received reports from a few external users indicating that they are experiencing problems connecting to my.ryerson.ca.  These reports started at 5:05 PM. Access to my.ryerson.ca within Ryerson is working as expected.  A preliminary investigation indicated that … Continue reading →

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Scheduled applications outage during the Daylight Saving Time (DST) switch: Sunday, March 10, 2013 1 AM – 3:30 AM

Posted on March 8, 2013 by Branka Halilovic

RAMSS, eHR and OGF services will not be available on Sunday, March 10, 2013 between 1 AM and 3:30 AM due to the DST switch. We apologize for any inconvenience this may cause. -Computing and Communications Services

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OGF & Markview unavailable Saturday, Nov. 24, 7PM – Sunday, Nov. 25, 08:30AM

Posted on November 24, 2012 by Casey Carvalho

Due to a scheduled power outage, The Finance system will not be available from Saturday, Nov. 24, 7:00 PM to approximately 08:30 AM Sunday, Nov. 25. We apologize for any inconvenience.

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OGF (Finance) system outage: Tuesday, October 2, 2012 4:28 PM

Posted on October 2, 2012 by Casey Carvalho

A disc partition on the Finance filled up around 4:30 PM today, Tuesday, Oct. 2, 2012.  The problem seems to be due to a mis-behaving process that exhausted all the space on a disc partition.   Services were restored around 6:45PM. Please accept our … Continue reading →

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OGF (Finance) system outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the OGF database server crashed due to a hardware failure. The failure affects Oracle Financials and Markview. Tech Support is currently on its way to investigate the problem. An update will be provided shortly. UPDATE: … Continue reading →

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Finance service outage: Wednesday April 4, 2012 7:50 PM – 8:55 PM

Posted on April 4, 2012 by Casey Carvalho

The Finance server became unresponsive around 7:50 PM today, Wednesday, April 4th, 2012, as a result of it having exhausted all available system memory (RAM).    On-call staff restored services by 8:55 PM. Please accept our apologies for the disruption in … Continue reading →

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