Category Archives: eHR

HR service outage: Friday, June 13 2014 7:30 AM – 8:20 AM

Posted on June 13, 2014 by Casey Carvalho

During maintenance work being carried out on a server chassis, the HR database server lost connectivity to the Storage Area Network (SAN) at approximately 7:30 AM. The server was rebooted, the file systems checked for integrity, and the database services … Continue reading →

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my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

Posted on November 4, 2013 by Branka Halilovic

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading →

Posted in All Categories, Blackboard, eHR, my.ryerson, RAMSS | Tagged Blackboard, eHR, my.ryerson, RAMSS | Comments Off

my.ryerson service disruption: Thursday, Sept. 5, 2013 1:35 PM

Posted on September 5, 2013 by Casey Carvalho

The my.ryerson portal became unresponsive around 1:35PM today, Thursday, Sept. 5, 2013. Partial service was restored at approximately 2:38PM, but technical staff are still working on restoring full services. It may be necessary to disable the course and organization … Continue reading →

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eHR system outage: Monday, Jul 08 2013 midnight – 7:00 AM

Posted on July 8, 2013 by Casey Carvalho

An eHR database backup process aborted unexpectedly overnight, leaving the database shutdown from midnight to approximately 7:00 AM this morning, when a restart of the system was done. The root cause of the problem will be investigated. We apologize for … Continue reading →

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my.ryerson service disruption: Monday, June 3 2013, 5 PM

Posted on June 3, 2013 by Casey Carvalho

The CCS Help Desk received reports from a few external users indicating that they are experiencing problems connecting to my.ryerson.ca. These reports started at 5:05 PM. Access to my.ryerson.ca within Ryerson is working as expected. A preliminary investigation indicated that … Continue reading →

Posted in All Categories, eHR, eResources, Internet, my.ryerson, network, OGF, RAMSS | Tagged eHR, my.ryerson, network, RAMSS | Comments Off

my.ryerson outage: Friday, May 30, 2013, 8 AM – 8:26 AM

Posted on May 31, 2013 by Branka Halilovic

On Friday, May 30, 2013, between 6 am and 8 am, CCS was performing scheduled maintenance on storage devices which impacted the my.ryerson portal and all applications accessed through the my.ryerson portal, CAS and all CAS-fied applications, RMS administration and … Continue reading →

Posted in All Categories, Blackboard, CAS, eHR, Google Apps, my.ryerson, RAMSS | Tagged Blackboard, eHR, Google Apps, my.ryerson, RAMSS | Comments Off

my.ryerson service disruption: Monday, May 6, 2013 3:00 AM – 8:00 AM

Posted on May 6, 2013 by Casey Carvalho

At approximately 3:00 AM , a synchronization issue between RMS and the my.ryerson.ca portal application caused some users to receive a “access to application suspended” error when connecting to the portal. Technical support staff resolved the problem at 8:00 AM. We apologize … Continue reading →

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Intermittent LDAP authentication failures – Friday, April 12, 2013 10:28 AM AM

Posted on April 12, 2013 by Casey Carvalho

One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems related to the amount of memory available (Java Virtual Machine heap size). This caused an intermittent response issue for … Continue reading →

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Intermittent LDAP authentication failures – Wedn., March 27, 2013 8:10 AM

Posted on March 27, 2013 by Casey Carvalho

A recently introduced LDAP server used for authentication experienced intermittent problems related to the JVM heap size. This caused an intermittent response issue for various applications, including my.ryerson, Blackboard, eHR, Confluence, Jira and others. We are working with Oracle to … Continue reading →

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CAS – Central Authentication System – Service disruption, March 25, 2013 11:35 AM – 12:30 PM

Posted on March 25, 2013 by Jim Buchanan

CAS, the Ryerson Central Authentication system was unavailable from 11:35 AM to 12:30 PM on Monday, March 25, 2013. This was due to an issue with a database server file system. The problem is being investigated by CCS. Due to … Continue reading →

Posted in Blackboard, CAS, eHR, Google Apps, my.ryerson, RAMSS, RMail | Tagged Blackboard, eHR, Google Apps, my.ryerson, RAMSS | Comments Off