Category Archives: All Categories

Network outage at SMH building on June 10, 2022

Posted on June 10, 2022 by michael

Both microwave network links to SMH are currently down. Network services team is working with the clients to resolve the issue. Update: June 11, 2022 at 7:30 PM Network connectivity reestablished and services resumed We apologize for any inconvenience this … Continue reading →

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D2L Impacting Event Notification – Brightspace: April 29, 2022 12:22 PM – 12:47 PM

Posted on April 29, 2022 by Casey Carvalho

The D2L team has advised that on Friday, April 29, 2022 starting at 12:22PM to 12:47PM (ET) some users might have experienced a performance issue with D2L Brightspace where D2L Brightspace might be loading slowly. The D2L technical teams have resolved … Continue reading →

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Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM

Posted on March 30, 2022 by michael

On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine The vendor is troubleshooting the issue Update at 10:30 AM Services resumed at 10:30 AM We … Continue reading →

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Printing intermittent connectivity issues: Thursday, February 24, 2022 at 2:05 PM

Posted on February 24, 2022 by Casey Carvalho

Intermittent connectivity issues to the Microsoft Azure Portal are affecting printing services which rely on that connectivity to use the Universal Printing driver. The problem started around 2:05 PM today, Thursday, February 24. Microsoft is working on a resolution. UPDATE: … Continue reading →

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Phones Jabber client outage on Friday February 18, 2022 at 6:00 AM

Posted on February 18, 2022 by michael

On Friday February 18, 2021 at 6:15 AM, an attempt to upgrade the phone system software failed. This is currently affecting the soft- phone Jabber clients and call centres agents. The vendor is troubleshooting the issue Update at 4:00 PM … Continue reading →

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Voicemail synchronization with Gmail delay on February 16, 2022

Posted on February 17, 2022 by michael

On Wednesday February 16, 2021 at 1:21 AM, the voicemail synchronization with Gmail failed to deliver voicemail messages to the users’ who opted for this option. The problem was traced back to a failed communication with the licensing server. The … Continue reading →

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www.ryerson.ca outage – Friday, February 11, 2022, 7:11 AM

Posted on February 11, 2022 by Jim Buchanan

On Friday February 11 at about 7:11 A.M the www.ryerson.ca website became unavailable during planned system maintenance. Services were restored at about 8:41 A.M. We apologize for any inconvenience. -Computing and Communications Services

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Some web applications are not available – Dec. 11th, 2021

Posted on December 11, 2021 by Hongbo HE

A number of web applications are currently unavailable. These include CCS forms, Creative Industries Internship App, Parking App, One Card Picture Upload App, TAI, ACR and Appeals applications, Document Upload applications (choose Ryerson, xfer credits, referee and gradupload) and others. … Continue reading →

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Network outage at TRSM 3rd floor on Monday November 29, 2021 at 11:07 AM

Posted on November 29, 2021 by michael

On Monday November 29, 2021 at 11:07 AM CCS received an alert about failure of the network switch servicing a portion of the 3rd floor at TRSM building. The CCS network staff are investigating the issue. Update 12:35 PM Network … Continue reading →

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eHR outage on Saturday, Nov. 27 00:41 AM – 11:45 AM

Posted on November 27, 2021 by Casey Carvalho

On Saturday, November 27, 2021 a scheduled Operating System patching process caused the eHR database to become unavailable between 00:41 AM to 11:45 AM.  We are still troubleshooting the root cause. UPDATE: The database server rebooted unexpectedly. We are troubleshooting … Continue reading →

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