Category Archives: All Categories

Groupwise – Partial outage – Tuesday February 8, 11:00 AM to 11:15 AM

Posted on February 8, 2012 by Jim Buchanan

A server outage at approximately 11:00 AM today, Wednesday February 8 caused Groupwise to be unavailable for CCS and executive users.   The server was rebooted and service was restored at about 11:15. We apologize for the service disruption Computing and … Continue reading →

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Campus Wi-Fi Service Congestion

Posted on February 3, 2012 by

Some users of the Campus Wi-Fi network are experiencing poor performance and connection problems due to the large number of people connecting to Wi-Fi access points in certain locations. The areas exhibiting the greatest congestion are: 1. Library Building – … Continue reading →

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GroupWise web & internet access unavailable: Monday, Jan. 30, 2012 3:30 PM – 4:00 PM

Posted on January 30, 2012 by Casey Carvalho

A GroupWise process failure with one of the systems (GW1) caused the GroupWise Web & Internet access to become unavailable around 3:30 PM, today, Monday, Jan. 30.   Services were restored at approximately 4 PM. We apologize for the service disruption. -Computing … Continue reading →

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Contact & Directory search capabilities unavailable: Monday, Jan. 30, 2012 1:20 PM – 2:38 PM

Posted on January 30, 2012 by Casey Carvalho

The search capability on Ryerson’s website under the “Contact & Directory” web page was unavailable today, from approximately 1:30 PM to 2:38 PM, due to a system change that inadvertently introduced the problem. Precautions are being made to avoid future incidents … Continue reading →

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TRS and YDI building network and IP phone outage: Monday, Jan. 23 14:35 pm – 14:45 pm

Posted on January 23, 2012 by Casey Carvalho

A hardware CPU failure in one of the TRS routers was experienced today, at approximately 14:35 PM. The outage lasted approximately 10 minutes, while services failed over to a backup CPU. The service outage affected the TRS and YDI buildings, … Continue reading →

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blog.ryerson.ca problem – Wednesday, Jan. 18 2012 11:00 AM – 12:00 PM

Posted on January 18, 2012 by Brian Lesser

At approximately 11am this morning, the blog.ryerson.ca server became unresponsive.  The server was restarted and is now back online.  CCS is investigating the cause of the problem and apologizes for any inconvenience the problem caused. -Computing and Communications Services

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my.ryerson.ca login problem – Thursday, Jan. 12 2012 2:22 PM – 2:45 PM

Posted on January 12, 2012 by Casey Carvalho

The Central Authentication System (CAS) that allows you to log into my.ryerson.ca and other systems experienced a problem starting at approximately 2:22 PM today. Services were restarted and fully available at 2:45 PM. Please accept our apologies for the problems … Continue reading →

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Intermittent access issue for MAC OSX 10.7.2 (Lion) users

Posted on January 10, 2012 by

A small number of Mac users have expressed some intermittent issues while connecting to the Wireless RU-Secure and RYERSON networks, as well as the Wired captive portal network on campus. The symptoms are showing as declined connection and/or not being … Continue reading →

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Major service disruption (including RAMSS and OGF): Friday, Jan. 6, 2012 6:00PM

Posted on January 6, 2012 by Casey Carvalho

A failure with one of the UPS (Uninterrruptible Power Supply) systems in the data center caused a number of servers to loose power, due to lack of power source redundancy.   The incident happened around 6:00 PM.   Technical staff … Continue reading →

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GroupWise Problem Sending and Receiving Email

Posted on January 4, 2012 by Brian Lesser

Some time after 7 PM today CCS began receiving reports that GroupWise was no longer delivering or sending Email. Staff are on the way to campus to investigate. Update: 9:15 PM: The GroupWise gateway server, responsible for receiving and sending mail, … Continue reading →

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