Category Archives: All Categories

TRS and YDI building network and IP phone outage: Monday, Jan. 23 14:35 pm – 14:45 pm

Posted on January 23, 2012 by Casey Carvalho

A hardware CPU failure in one of the TRS routers was experienced today, at approximately 14:35 PM. The outage lasted approximately 10 minutes, while services failed over to a backup CPU. The service outage affected the TRS and YDI buildings, … Continue reading →

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blog.ryerson.ca problem – Wednesday, Jan. 18 2012 11:00 AM – 12:00 PM

Posted on January 18, 2012 by Brian Lesser

At approximately 11am this morning, the blog.ryerson.ca server became unresponsive.  The server was restarted and is now back online.  CCS is investigating the cause of the problem and apologizes for any inconvenience the problem caused. -Computing and Communications Services

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my.ryerson.ca login problem – Thursday, Jan. 12 2012 2:22 PM – 2:45 PM

Posted on January 12, 2012 by Casey Carvalho

The Central Authentication System (CAS) that allows you to log into my.ryerson.ca and other systems experienced a problem starting at approximately 2:22 PM today. Services were restarted and fully available at 2:45 PM. Please accept our apologies for the problems … Continue reading →

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Intermittent access issue for MAC OSX 10.7.2 (Lion) users

Posted on January 10, 2012 by

A small number of Mac users have expressed some intermittent issues while connecting to the Wireless RU-Secure and RYERSON networks, as well as the Wired captive portal network on campus. The symptoms are showing as declined connection and/or not being … Continue reading →

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Major service disruption (including RAMSS and OGF): Friday, Jan. 6, 2012 6:00PM

Posted on January 6, 2012 by Casey Carvalho

A failure with one of the UPS (Uninterrruptible Power Supply) systems in the data center caused a number of servers to loose power, due to lack of power source redundancy.   The incident happened around 6:00 PM.   Technical staff … Continue reading →

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GroupWise Problem Sending and Receiving Email

Posted on January 4, 2012 by Brian Lesser

Some time after 7 PM today CCS began receiving reports that GroupWise was no longer delivering or sending Email. Staff are on the way to campus to investigate. Update: 9:15 PM: The GroupWise gateway server, responsible for receiving and sending mail, … Continue reading →

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GroupWise web access unavailable Tuesday, Jan. 3, 2012 11:45 PM – Wednesday, Jan. 4 8:10 AM

Posted on January 4, 2012 by Casey Carvalho

A GroupWise process hung last night, around 11:45 PM, causing web client access to fail when connecting to GroupWise.   Services were restored at 8:10 AM, Wednesday, Jan. 4. We apologize for the service disruption. -Computing and Communications Services

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GroupWise Post Office 3 (Academic users) Unavailable Sunday, Dec. 18, 2011 07:00 AM – 8:35 AM

Posted on December 18, 2011 by Casey Carvalho

The Groupwise Post Office for the Academic community stopped responding at approximately 7 AM, Sunday, December 2011, and had to be rebooted this morning.  Services were restored at 8:35 a.m. We apologize for the service disruption. -Computing and Communications Services

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Interruption of DHCP Services – 2:40pm, Tuesday, Dec.13, 2011

Posted on December 13, 2011 by

At approx 2:40 pm the DHCP controllers stopped issuing new IP addresses.  As a result, users were prevented from accessing the network. Users already logged on to the network were not affected. DHCP services were restarted. The interruption is currently … Continue reading →

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Webmail service interruption – Tuesday, Dec. 13, 2011 8:20 AM

Posted on December 13, 2011 by Casey Carvalho

Since approximately 8:20 AM today, Tuesday Dec. 13, some users are not able to access Webmail.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly. Update: Services were fully restored around 8:40 … Continue reading →

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