Category Archives: All Categories

my.ryerson portal unavailable due to system maintenance: Friday, June 15 2012, 6 am – 7:48 am

Posted on June 15, 2012 by

my.ryerson and all applications accessed through the my.ryerson portal were uvailable this morning, Friday, June 16 between 6 am – 7:48 am due to scheduled work being done during our preventive maintenance window. We apologize for any inconvenience. -Computing and Communications Services

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Groupwise service interruption – June 13, 7:00 AM – 8:18 AM

Posted on June 13, 2012 by Casey Carvalho

At approximately 7:00 a.m. a GroupWise server, GWPOS3, stopped responding, affecting e-mail services for Schools (faculty and some admin staff).  The server was restarted at approximately 8:18 a.m. and service was restored. We apologize for the service disruption. – Computing and Communications Services

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OGF (Finance) system outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the OGF database server crashed due to a hardware failure. The failure affects Oracle Financials and Markview. Tech Support is currently on its way to investigate the problem. An update will be provided shortly. UPDATE: … Continue reading →

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CS/RAMSS outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the CS/RAMSS system started experiencing problems due to a hardware failure. The failure is likely related to the OGF (Finance system problem), as both use the same SAN (Storage Area Network) for storage.   Tech Support … Continue reading →

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Scheduled Blackboard outage: Sunday, June 10, 2012 between 6 am and 7 am

Posted on June 8, 2012 by

On Sunday, June 10, 2012 between 6 am and 7 am, we will apply a software patch that is designed to resolve the Blackboard memory leak issue that has been causing problems since we upgraded to Blackboard 9.1. Blackboard, RAMSS … Continue reading →

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Blackboard application server issues – Thursday, June 5, 2012

Posted on June 5, 2012 by

At approximately 1 pm today, we started experiencing memory resource issues with one of the five Blackboard application servers. The server crashed and was restarted around 1:10 pm. Users who were connected to this particular server may have had their … Continue reading →

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415 Yonge St – Network Outage – 2012.06.03 06:45

Posted on June 4, 2012 by

One of the network distribution switches serving the west side of the campus was rebooted at 6:45 AM to clear up a wireless connectivity issue. Traffic was re-routed to another distribution switch during the 3 minutes of reboot. Because 415 … Continue reading →

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Scheduled Ryecast outage: Monday, May 28 8:00 AM – Tuesday, May 29 8:00 AM

Posted on May 26, 2012 by

The Ryecast system will be upgraded on Monday, May 28, starting at 8 AM.  The upgrade is expected to take less than 24 hours.  While the upgrade takes place the system will not be available. We apologize for any inconvenience … Continue reading →

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Blackboard daily restart scheduled between 3 AM and 4 AM

Posted on May 26, 2012 by

The recent Blackboard 9.1 SP8 upgrade introduced a bug with the authentication code, causing a memory leak, which over time leads to the problems recently experienced with the Blackboard system.  To reduce the risk of similar incidents, the Blackboard application … Continue reading →

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Blackboard Learn Unavailable, Friday May 25, 2012 between 10:25 am and 10:50 am

Posted on May 25, 2012 by

This morning around 10 am the Blackboard system was experiencing a memory leak issue, the same issue that was experienced this Wednesday after the Blackboard upgrade. To prevent the problem from getting worse, all five application servers had to be … Continue reading →

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