Category Archives: All Categories

Major Network Service Disruption – Tuesday, April 10 2012 8:15 AM – 8:30 AM

Posted on April 10, 2012 by Casey Carvalho

A distribution layer network switch failure occurred at approximately 8:15 AM on Tuesday, April 10 2012, causing a network outage on the west side of the campus including TRS. The problem is similar to yesterday’s incident and is currently being … Continue reading →

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Major Network Service Disruption – Monday, April 09 2012 11:55 AM

Posted on April 9, 2012 by Casey Carvalho

A distribution layer network switch failure occurred at 11:50 AM on Monday, April 09 2012, causing a network outage on the west side of the campus including TRS. WiFi access may have been affected across the entire campus.   The … Continue reading →

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RMS web service disruption, Friday, March 30 2012 11:40 AM – 12:15 PM

Posted on March 30, 2012 by Casey Carvalho

An application level error between an application server and a database server caused RMS web applications to be slow or unresponsive, starting around 11:40 AM this morning.   The impacted services included the password reset utility and the Blackboard course shell … Continue reading →

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Groupwise Web Service Interruption – Thursday, March 22, 2012 6:15 PM – 6:54 PM

Posted on March 23, 2012 by Casey Carvalho

The GroupWise server responsible for providing Web & Internet access to GroupWise became inaccessible at approximately 6:15 PM on Thursday, March 22.  Service was restored at 6:45 PM. We are still investigating the cause of the outage. Please accept our apologies … Continue reading →

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Service Interruption Due to Data Centre Firewall Problem – 7:15 am,Tuesday, March 13, 2012 – UPDATE

Posted on March 13, 2012 by kwoo

UPDATE: 10:20 am, Tuesday, March 13, 2012 The problem has been isolated to a departmental server.  The server was sending large amounts of data, causing the firewall to go to high levels of utilization.   The server has since been … Continue reading →

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Groupwise web access outage: Wedn., March 07, 2012 8:20 AM – 8:50 AM

Posted on March 7, 2012 by Casey Carvalho

The GroupWise Webmail services hung at approximately 8:20 AM today, Wednesday, March 7 2012.   Other services affected on the server included Notifylink updates, access to the document library and inter-post office communication.  An attempt to restart the services was not successful … Continue reading →

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GroupWise Webmail Services down: Friday, March 2, 2012 5:30 AM

Posted on March 2, 2012 by Casey Carvalho

The GroupWise Webmail services went down at approximately 5:30 AM today, Friday, March 2nd 2012.   We are working on the problem and expect services to be restored soon after 9 AM. Update: Services were fully restored at 9:09AM. Please accept our … Continue reading →

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www.ryerson.ca intermittent performance issue: Wednesday, Feb. 29 2012

Posted on February 29, 2012 by Casey Carvalho

Since approximately 6:20 AM this morning, CCS has received reports that the www.ryerson.ca website was loading slowly.    We are working with the Web Services team in University Advancement to improve the performance of  the system. Calendar loading performance have been … Continue reading →

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GroupWise Web Access – Partial outage – Wednesday, Feb. 29, 2012

Posted on February 29, 2012 by Brian Lesser

The GroupWise server responsible for providing Web & Internet access to GroupWise became inaccessible at approximately 10:45 AM today.  Service was restored at 11 AM. We are still investigating the cause of the outage. Please accept our apologies for the … Continue reading →

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my.ryerson short service interruption: Wednesday, Feb. 29, 2012 10:17 AM – 10:22 AM

Posted on February 29, 2012 by Casey Carvalho

Services on the my.ryerson portal were restarted this morning between 10:17 AM and 10:22 AM to implement a fix related to the problems we experienced  yesterday evening.   The cause of the problem was traced to the Blackboard My Announcements … Continue reading →

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