Category Archives: All Categories

OGF (Finance) system outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the OGF database server crashed due to a hardware failure. The failure affects Oracle Financials and Markview. Tech Support is currently on its way to investigate the problem. An update will be provided shortly. UPDATE: … Continue reading →

Posted in All Categories, OGF | Comments Off on OGF (Finance) system outage: Tuesday, June 12 2012 07:40 AM

CS/RAMSS outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the CS/RAMSS system started experiencing problems due to a hardware failure. The failure is likely related to the OGF (Finance system problem), as both use the same SAN (Storage Area Network) for storage.   Tech Support … Continue reading →

Posted in All Categories, RAMSS | Comments Off on CS/RAMSS outage: Tuesday, June 12 2012 07:40 AM

Scheduled Blackboard outage: Sunday, June 10, 2012 between 6 am and 7 am

Posted on June 8, 2012 by

On Sunday, June 10, 2012 between 6 am and 7 am, we will apply a software patch that is designed to resolve the Blackboard memory leak issue that has been causing problems since we upgraded to Blackboard 9.1. Blackboard, RAMSS … Continue reading →

Posted in All Categories, Blackboard, RAMSS | Tagged , | Comments Off on Scheduled Blackboard outage: Sunday, June 10, 2012 between 6 am and 7 am

Blackboard application server issues – Thursday, June 5, 2012

Posted on June 5, 2012 by

At approximately 1 pm today, we started experiencing memory resource issues with one of the five Blackboard application servers. The server crashed and was restarted around 1:10 pm. Users who were connected to this particular server may have had their … Continue reading →

Posted in All Categories, Blackboard | Tagged | Comments Off on Blackboard application server issues – Thursday, June 5, 2012

415 Yonge St – Network Outage – 2012.06.03 06:45

Posted on June 4, 2012 by

One of the network distribution switches serving the west side of the campus was rebooted at 6:45 AM to clear up a wireless connectivity issue. Traffic was re-routed to another distribution switch during the 3 minutes of reboot. Because 415 … Continue reading →

Posted in All Categories, network | Comments Off on 415 Yonge St – Network Outage – 2012.06.03 06:45

Scheduled Ryecast outage: Monday, May 28 8:00 AM – Tuesday, May 29 8:00 AM

Posted on May 26, 2012 by

The Ryecast system will be upgraded on Monday, May 28, starting at 8 AM.  The upgrade is expected to take less than 24 hours.  While the upgrade takes place the system will not be available. We apologize for any inconvenience … Continue reading →

Posted in All Categories | Comments Off on Scheduled Ryecast outage: Monday, May 28 8:00 AM – Tuesday, May 29 8:00 AM

Blackboard daily restart scheduled between 3 AM and 4 AM

Posted on May 26, 2012 by

The recent Blackboard 9.1 SP8 upgrade introduced a bug with the authentication code, causing a memory leak, which over time leads to the problems recently experienced with the Blackboard system.  To reduce the risk of similar incidents, the Blackboard application … Continue reading →

Posted in All Categories, Blackboard | Tagged | Comments Off on Blackboard daily restart scheduled between 3 AM and 4 AM

Blackboard Learn Unavailable, Friday May 25, 2012 between 10:25 am and 10:50 am

Posted on May 25, 2012 by

This morning around 10 am the Blackboard system was experiencing a memory leak issue, the same issue that was experienced this Wednesday after the Blackboard upgrade. To prevent the problem from getting worse, all five application servers had to be … Continue reading →

Posted in All Categories, Blackboard | Tagged | Comments Off on Blackboard Learn Unavailable, Friday May 25, 2012 between 10:25 am and 10:50 am

Blackboard application servers issues – Wed, May 23

Posted on May 23, 2012 by

At approximately 11:56 am today, we started experiencing memory resources issues with some of the five Blackboard application servers. The servers needed to be restarted and users who were connected to these particular servers may have had their sessions dropped. … Continue reading →

Posted in All Categories, Blackboard | Tagged | 2 Comments

www.ryerson.ca unavailable: Wednesday, May 23 2012 11:45 AM – 12:55 PM

Posted on May 23, 2012 by Casey Carvalho

Since approximately 11:45 AM this morning, the www.ryerson.ca website was not loading properly. We worked with the Web Services team in University Advancement and the vendor’s support group to resolve the problem. The site was back up at approximately 12:55 PM. We apologize … Continue reading →

Posted in All Categories | Comments Off on www.ryerson.ca unavailable: Wednesday, May 23 2012 11:45 AM – 12:55 PM