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Recent Alerts
- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
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RMS outage – Self Service and Activation: Thursday, April 6, 2023, 6:46 pm – 7:30 pm
At 6:46 pm, the RMS Self Service and Activation applications became unresponsive. The services were restarted and full services were restored at 7:30 pm. RMS is the system that makes possible account activation at http://www.torontomu.ca/accounts/ and provides password change and other … Continue reading
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Internet access outage on Tuesday January 31, 2023 from 10:39 to 10:41 AM
On Tuesday January 31, 2023 at 10:39 AM one of the campus firewalls crashed and services automatically failed over to a redundant firewall. That caused internet access outage including open VPN sessions from 10:39 to 10:41 AM. Please accept our … Continue reading
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Voicemail synchronization with Gmail outage on December 28, 2022
After the Gmail domain name change to torontomu.ca on December 28, 2022, the synchronization between the voicemail system and Gmail, for the users who opted to use this feature, stopped working. The telecom team is working with the vendor to … Continue reading
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MyServiceHub performance issues – Tuesday, December 27, 2022
As of approximately 8:24 AM students started reporting very slow responses from the MyServiceHub (formerly RAMSS) system. In some cases they could not connect to the system at all. We are currently investigating the problem and we will provide an … Continue reading
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Phones: Jabber client outage on Friday December 23, 2022 at 7:30 AM
On Friday December 23, 2022, the Jabber client for the phone system stopped working. The telecom team is working with the vendor to resolve the issue. Update: The issue has been resolved at 9:50 AM. Users may need to reset … Continue reading
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Phone system outage on Tuesday December 20 at 7:30 AM
All phones went offline on Tuesday December 20 at 7:30 AM. The telecom team is investigating the issue Update: Servers restarted and services resumed at 9:05 Please accept our apologies for any problems this may cause. – Computing and Communications … Continue reading
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Network outage at KHS 3rd floor on November 4, 2022
The network switch servicing the South/East corner of KHS 3rd floor lost power at 9:03 AM on Friday November 4, 2022. impacting all of the wired and wireless network connectivity in this area. The switch had to be rebooted to … Continue reading
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eHR intermittent access issue: Wednesday, Nov. 2, 2022
We have been experiencing intermittent eHR authorization error issues since Tuesday, Nov. 1st, 2022. When a user clicks the eHR tab in the portal, sometimes the user is presented with the error message: “Authorization Error – – Contact your Security … Continue reading
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VPN outage on September 29, 2022 from 4:05 to 4:07 PM
While troubleshooting a network security device on Thursday September 29, 2022 at 4:05 PM, the Global Protect VPN service was restarted causing all established sessions to disconnect. VPN users were able to reconnect at 4:07 PM Please accept our apologies … Continue reading
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Network outage at MER & DAL buildings on September 15, 2022
The microwave link providing network connectivity to DAL & MER buildings stopped working causing a full network outage for these locations. We do not have an ETA for resolution yet, as there is no backup connectivity to these buildings. Please … Continue reading
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