Category Archives: All Categories

my.ryerson service disruption: Monday, Sept. 1, 2014 10:16 PM – Tuesday, Sept. 2, 2014 7:31 AM

Posted on September 2, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 10:16 PM, Monday, Sept. 1, 2014 due to a database connection issue. This caused a service disruption for the people who were using this server. The server was restarted at … Continue reading →

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Network outage at ENG on Sunday August 24, 2014 5:00 AM – 2:30 PM

Posted on August 25, 2014 by michael

On Sunday August 24, 2014 at 5:00 AM, the network switch providing network access to the north side of ENG buildings failed.  Network Services had to reboot the switch and services were restored at 2:30 PM. We apologize for any inconvenience. -Computing and … Continue reading →

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my.ryerson service disruption: Tuesday Aug. 12 2014, 2:16 PM – 2:57 PM

Posted on August 12, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 2:16 PM due to a resource issue (all application server threads were in use). This caused a service disruption for the people who were using this server. The server was restarted at 2:57 … Continue reading →

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Intermittent internet connectivity: Tuesday, Aug. 12 2014, 04:00AM – 07:00AM

Posted on August 12, 2014 by Casey Carvalho

Due to a problem with one of the Ryerson gateway appliances, internet connections were intermittent today, from approximately Tuesday, Aug. 12, 2014 04:00 AM – 07:00 AM.   The gateway appliance was rebooted and services are operating normally. We apologize … Continue reading →

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Unscheduled outage of RMS Web Services and Contact Directory search: Friday, Aug. 8, 2014 8:00PM-9:00PM

Posted on August 8, 2014 by Casey Carvalho

The replacement of a hardware server part, due to failure, is being scheduled tonight, August 8, 2014 between 8PM and 9PM.  During this period the following services will not be available: RMS Web Services for Cold Fusion web applications and … Continue reading →

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Partial Virtual Service service outage: Aug. 1, 2014 9:48 AM

Posted on August 1, 2014 by Casey Carvalho

At 9:48AM on Friday, August 1st, 2014, one of the servers in our VMware cluster experienced a hardware problem and crashed.   We will investigate the cause of the problem and keep this server out of the cluster until a resolution … Continue reading →

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Network outage at SCC & OAK on July 24, 2014 at 4:00 to 10:00 AM

Posted on July 24, 2014 by michael

On Thursday July 24, 2014 at 4:00 AM, the network switch providing network access to both SCC and OAK buildings failed. Network Services replaced the defective unit and the service restored at 10:00 AM. We apologize for any inconvenience. -Computing and Communications Services

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Wireless outage at the library on July 23, 2014 from 1:45 to 2:15 PM

Posted on July 23, 2014 by michael

On Wednesday July 23, 2014 at 1:45 PM, one of two network switches providing wireless network access to the library failed. The switch cluster had to be rebooted and the services resumed at 2:15 PM We apologize for any inconvenience. -Computing and … Continue reading →

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Long distance dialing not available July 17, 2014

Posted on July 17, 2014 by michael

On Thursday, July 17, 2014 at 11:15 AM, due to a problem at Bell Canada the long distance calling service were stopped. Bell Fixed the issue on Friday at 10:00 AM We apologize for any inconvenience. -Computing and Communications Services

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Network outage at 112 and 114 Bond St.: July 5 and 6, 2014

Posted on July 5, 2014 by michael

On Saturday July 5, 2014 at 9:15 AM, all network connections to 112 and 114 Bond St. buildings went down due to rodents chewing on the fibre cables feeding these buildings. A temporary fibre repair has been implemented and services were restored on … Continue reading →

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