Category Archives: All Categories

Mail delivery delay: Wed. Sept 24 2014, 11:10 AM – 12:50 PM

Posted on September 24, 2014 by Hongbo HE

Starting Wed. Sept 24 11:10 AM,  the mail service experienced a mail delivery delay due to a system resource utilization spike.  The issue was fixed at 12:15 PM. The mail queue was cleared and the mail service returned to normal … Continue reading →

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Slow Internet browsing on some sites – Tuesday September 23, 2014

Posted on September 23, 2014 by michael

CCS has received reports that some people using both wired and wireless networks are noticing inconsistent Internet browsing speeds. Some web sites are extremely slow to load while others load normally. Update 2014, 09, 24: The IT-Security team implemented a workaround until a … Continue reading →

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Cold Fusion services outage: Thursday, Sept. 18, 2014 6:33 AM – 8:20 AM

Posted on September 18, 2014 by Casey Carvalho

The following Cold Fusion applications were not available this morning, Thurdsay, Sept. 18, 2014 from approximately 6:33 AM to 8:20 AM: ccs.cf.ryerson.ca hr.cf.ryerson.ca ss.cf.ryerson.ca alfresco.cf.ryerson.ca m.ryerson.ca A restart of the Cold Fusion server was done to restore services.   The cause of the issue is … Continue reading →

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Internet Access Outage: Wednesday, September 17, 2014 between 11:55 AM and 12:55 PM

Posted on September 17, 2014 by michael

On Wednesday, September 17, 2014 at 11:55 AM, an Internet routing issue impacted Ryerson and many other educational institutions in Ontario.  Many of the Internet web sites were slow to load or unreachable. This issue impacted some of the Ryerson applications including … Continue reading →

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my.ryerson service disruption: Monday, Sept. 1, 2014 10:16 PM – Tuesday, Sept. 2, 2014 7:31 AM

Posted on September 2, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 10:16 PM, Monday, Sept. 1, 2014 due to a database connection issue. This caused a service disruption for the people who were using this server. The server was restarted at … Continue reading →

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Network outage at ENG on Sunday August 24, 2014 5:00 AM – 2:30 PM

Posted on August 25, 2014 by michael

On Sunday August 24, 2014 at 5:00 AM, the network switch providing network access to the north side of ENG buildings failed.  Network Services had to reboot the switch and services were restored at 2:30 PM. We apologize for any inconvenience. -Computing and … Continue reading →

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my.ryerson service disruption: Tuesday Aug. 12 2014, 2:16 PM – 2:57 PM

Posted on August 12, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 2:16 PM due to a resource issue (all application server threads were in use). This caused a service disruption for the people who were using this server. The server was restarted at 2:57 … Continue reading →

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Intermittent internet connectivity: Tuesday, Aug. 12 2014, 04:00AM – 07:00AM

Posted on August 12, 2014 by Casey Carvalho

Due to a problem with one of the Ryerson gateway appliances, internet connections were intermittent today, from approximately Tuesday, Aug. 12, 2014 04:00 AM – 07:00 AM.   The gateway appliance was rebooted and services are operating normally. We apologize … Continue reading →

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Unscheduled outage of RMS Web Services and Contact Directory search: Friday, Aug. 8, 2014 8:00PM-9:00PM

Posted on August 8, 2014 by Casey Carvalho

The replacement of a hardware server part, due to failure, is being scheduled tonight, August 8, 2014 between 8PM and 9PM.  During this period the following services will not be available: RMS Web Services for Cold Fusion web applications and … Continue reading →

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Partial Virtual Service service outage: Aug. 1, 2014 9:48 AM

Posted on August 1, 2014 by Casey Carvalho

At 9:48AM on Friday, August 1st, 2014, one of the servers in our VMware cluster experienced a hardware problem and crashed.   We will investigate the cause of the problem and keep this server out of the cluster until a resolution … Continue reading →

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