Category Archives: All Categories

my.ryerson Service Disruption – Monday January 5, 2015

Posted on January 5, 2015 by Jim Buchanan

The my.ryerson servers became unresponsive at approximately 11:45 AM.  This caused a service disruption for users who were attempting to log on to my.ryerson. The servers were restarted and service was restored at approximately 12:45 PM . We are continuing … Continue reading →

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Google Calendar Access Disruption – December 10, 2014

Posted on December 10, 2014 by Jim Buchanan

CCS has received reports of users experiencing errors when accessing Google Calendar.  Typically, the message indicates that you need to log in and re-authenticate. CCS is investigating and has contacted Google.  We will update this alert when we have further … Continue reading →

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Mail delivery delay: Tuesday Nov. 18 2014, 6:15 PM

Posted on November 18, 2014 by Hongbo HE

We are currently experiencing an email delivery delay of up to 3 hours. Initial findings suggest that the delay started after 6:00 PM today. CCS staff are investigating. Please accept our apologies for any inconvenience this have caused. Update 10:50 PM: The … Continue reading →

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Network outage on Tuesday November 11, 2014

Posted on November 11, 2014 by michael

On Tuesday November 11, 2014 at 2:48 PM a network device (load balancer) that manages network traffic within Ryerson’s main data centre failed. This prevented access to any of Ryerson’s applications. The appliance was restarted and services resumed at 3:04 PM. We apologize for the inconvenience. -Computing and … Continue reading →

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Mail delivery delay: Tuesday, Nov. 4, 2014, 11:00 AM – 3:20 PM

Posted on November 5, 2014 by Hongbo HE

Starting around 11:00 AM, Nov. 4th, our email system experienced delivery delays of up to 15 minutes. These delays are due to an incorrectly configured mailing list that was replied-to numerous times and generated over a hundred thousand messages during a short period of time. … Continue reading →

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Wireless authentication outage on Sunday November 2, 2014

Posted on November 2, 2014 by michael

On Sunday November 2, 2014 at 4:10 AM there was a campus wide issue logging into Ryerson’s wireless network due to a problem with an authentication server. People who were already logged in and online were not affected, only people who were … Continue reading →

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Internet outage on Wednesday October 29, 2014

Posted on October 29, 2014 by michael

On Wednesday October 29, 2014 at 1:15 PM the two routers connecting Ryerson to the Internet ran out of memory. This caused a total outage of Internet traffic. The routers had to be rebooted and the services were resumed at 1:30 PM. … Continue reading →

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Google Drive Access Disruption Monday, October 27, 2014

Posted on October 27, 2014 by Hongbo HE

Google has reported service issues with Google Drive this morning.  Affected users will see 500 errors and slow response time.  The latest Google Drive status information is here. CCS has also received reports from users about not being able to … Continue reading →

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Wireless authentication outage on Tuesday October 21, 2014

Posted on October 21, 2014 by michael

On Tuesday October 21, 2014 at 1:10 PM there was a campus wide issue logging into wireless due to a backend authentication server problem. Users who were already logged in and online were not affected, only users who were attempting … Continue reading →

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Google Drive Access Disruption Tuesday, October 14, 2014

Posted on October 14, 2014 by Hongbo HE

Google has reported that there were service issues with Google Drive this morning.  Affected users will see 500 errors and slow response time.  The latest Google Drive status information is here. CCS has also received reports from users about not … Continue reading →

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