Category Archives: All Categories

HR service outage: Tuesday, July 14, 2015

Posted on July 14, 2015 by Casey Carvalho

Around 8:45 AM, we became aware of communication problems to the HR reporting database.  The problem was traced to a  configuration change introduced in the HR system.  A restart of the HR system was required at approximately 10:00 AM to clear caches … Continue reading →

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RMS outage – Admin, Self Service and Activation – Monday July 6, 2015 12:16 PM – 1:04 PM

Posted on July 6, 2015 by Hongbo HE

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive due to an out of memory error at 12:16 PM.  The application services were restarted and full services were restored at 1:04 PM.  We … Continue reading →

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WiFi interruption at POD & JOR on Wednesday June 24, 2015

Posted on June 24, 2015 by michael

On Wednesday, June 24, 2015 at 08:50 AM, the wireless network in the POD & JOR buildings became unstable due to a faulty network switch port.  Network Services moved the traffic through a different port and services resumed at 9:50. Update: For … Continue reading →

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Intermittent WiFi on May 26, 2015

Posted on May 26, 2015 by michael

On Tuesday, May 26, 2015 at 08:40 AM, the wireless network at the East side of the campus became unstable.  The Network Services team is troubleshooting the issue. Update: At 1:19 PM one of the wireless controllers was rebooted and … Continue reading →

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Phone outage on Monday, May 25, 2015

Posted on May 25, 2015 by michael

On Monday, May 25, 2015 at 4:23 PM, all of the VoIP phones stopped working.  These are mainly in the newer buildings such as CE, TRS, MAC and  SLC. The vendor has been contacted for support. Update: A problem was found … Continue reading →

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Network outage on Monday May 11, 2015 at 11:25 AM

Posted on May 11, 2015 by michael

On Monday, May 11, 2015 at 11:25 AM, internet access became intermittent. IT Security team is trying to diagnose the issue Please accept our apologies for the inconveniences this has caused. -Computing and Communications Services

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Network outage on Monday May 4, 2015 at 1:19 PM

Posted on May 4, 2015 by michael

On Monday, May 4, 2015 at 01:19 PM, the network switch feeding some schools stopped passing traffic.  This caused a network outage to RCC, Mechanical engineering, CED, IMA and Physics school. The Network Services team is troubleshooting the issue. Update: The problem … Continue reading →

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Internet access service disruption: Thursday, April 23, 2015 5:15 PM

Posted on April 23, 2015 by Casey Carvalho

Around 5:15 PM this afternoon, CCS received various reports of connectivity issues when trying to reach external websites, including Google Apps, from within the Ryerson network.  The problem cleared itself after a few minutes.   Preliminary investigation indicates that a primary … Continue reading →

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RAMSS outage – April 21, 2015

Posted on April 21, 2015 by Jim Buchanan

On Tuesday, April 21, 2015 at approximately 12 noon, we experienced a problem with a RAMSS server. This prevented people from accessing the RAMSS application. The issue was resolved at approximately 1:15 p.m. and service was restored. We apologize for … Continue reading →

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Network outage on Tuesday April 21, 2015 from 2:30 to 2:57 PM

Posted on April 21, 2015 by michael

On Tuesday, April 21, 2015 at 02:30 PM, the Domain Name Servers lost part of their configuration.  This prevented people from accessing many Ryerson servers and applications. The Network Services team is troubleshooting the issue. Please accept our apologies for the inconveniences this … Continue reading →

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