Category Archives: All Categories

Brightspace by D2L service interruption – Tuesday, November 3, 2015 at 4 PM

Posted on November 3, 2015 by Jim Buchanan

CCS began receiving reports of service interruptions by people trying to use Brightspace by D2L at approximately 4 PM. Some people experienced a system error, while others reported slow response times. We have contacted D2L and have opened a case with their support desk but … Continue reading →

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WiFi interruption at LIB, JOR, POD and SLC on Thursday October 29, 2015 at 2:00 PM

Posted on October 29, 2015 by michael

On Thursday, October 29, 2015 at 02:00 PM, one of the network switches rebooted. This impacted the WiFi network at LIB, JOR, POD and SLC buildings. Services were resumed at 2:05 PM   Please accept our apologies for any inconvenience this has caused. -Computing … Continue reading →

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Scheduled my.ryerson system maintenance: Sunday, October 11, 2015 from 6:30 a.m. to 9 a.m.

Posted on October 8, 2015 by

The software that runs the my.ryerson, uPortal will be upgraded to a new version on Sunday, October 11, 2015  from 6:30 a.m. to 9 a.m. Access to the my.ryerson portal and all applications accessed through the my.ryerson portal may be … Continue reading →

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WiFi authentication outage on Tuesday, October 6, 2015

Posted on October 6, 2015 by michael

On Tuesday, October 6, 2015 at 4:15 PM, the authentication system for wireless users failed. This prevented new wireless session from being established. Network services team is investigating the problem.   Update: The problem was traced to an overload of authentication … Continue reading →

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Brightspace by D2L – email delivery delay issue – October 5, 2015

Posted on October 5, 2015 by Jim Buchanan

CCS has received reports from users that emails sent from Brightspace by D2L were delayed. It appears that the emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has been escalated … Continue reading →

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Brightspace by D2L service interruption -Thursday, October 1, 2015

Posted on October 1, 2015 by Jim Buchanan

Brightspace by D2L, Ryerson’s learning management system is currently unavailable. The issue was reported this afternoon at around 4:45 PM. We have contacted D2L and have opened a case with their support desk. We will provide an update when more … Continue reading →

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Internet outage for Wireless & lab computers on Thursday September 24, 2015

Posted on September 24, 2015 by michael

On Thursday, September 24, 2015 at 1:17 PM, a network device rebooted itself. This prevented all wireless devices and lab computers from accessing the Internet until the reboot was completed at 1:23 PM. Update: Same issue happened again on Friday, September … Continue reading →

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Brightspace By D2L email delivery delay issue: September 21 and 24, 2015

Posted on September 21, 2015 by Hongbo HE

CCS has received reports from users that email sent from Brightspace by D2L were delayed. Our own test has shown that emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has … Continue reading →

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Emergency Brightspace by D2L maintenance: Saturday, September 5, 2015 from 1 a.m. to 7 a.m.

Posted on September 4, 2015 by

D2L needs to make an emergency firmware update to our instance of Brightspace on Saturday, September 5, 2015 from 1 a.m. to 7 a.m. Brightspace will not be available during this time. This update was initially planned to be included … Continue reading →

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Some tabs in Blackboard were redirected to the testing environment: Friday, Aug. 28, 2015

Posted on August 28, 2015 by Hongbo HE

This morning at around 6:30 am, during the preparation for the switch over from Blackboard to Brightspace by D2L, some tabs (my.ryerson, Apps, RAMSS and eHR) within Blackboard were incorrectly redirected to the testing environment.  This issue was fixed at … Continue reading →

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