Category Archives: All Categories

Brightspace by D2L – Service issue – Wednesday, November 11, 2015

Posted on November 13, 2015 by Jim Buchanan

On Wednesday Nov. 11, 2015 afternoon around 2:1​8 p.m., D2L made a configuration change that caused an negative impact to students.  The students affected  were unable to see other students’ names in Discussion Forum postings.  These names were displayed as … Continue reading →

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Intermittent Delayed Delivery of Some EMails: Tuesday, Nov. 3, 2015 00:20 AM – Friday, Nov . 6, 2015 11:37 AM

Posted on November 6, 2015 by Hongbo HE

A bad network connection on one of our email servers  caused intermittent email delays for some email. The issue  started at 12:20 AM, November 3 and was resolved at 11:37 AM, November 6.  Email is now being delivered without a … Continue reading →

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Google Calendar Service Disruption: Wed. Nov. 4, 2015

Posted on November 4, 2015 by Hongbo HE

CCS began receiving reports of Google Calendar service disruption at approximately 11 AM.  Attempts to navigate to Google Calendar may sometimes result in an error page being displayed. We have reported the problem to Google and Google is currently working on … Continue reading →

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Brightspace by D2L service interruption – Tuesday, November 3, 2015 at 4 PM

Posted on November 3, 2015 by Jim Buchanan

CCS began receiving reports of service interruptions by people trying to use Brightspace by D2L at approximately 4 PM. Some people experienced a system error, while others reported slow response times. We have contacted D2L and have opened a case with their support desk but … Continue reading →

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WiFi interruption at LIB, JOR, POD and SLC on Thursday October 29, 2015 at 2:00 PM

Posted on October 29, 2015 by michael

On Thursday, October 29, 2015 at 02:00 PM, one of the network switches rebooted. This impacted the WiFi network at LIB, JOR, POD and SLC buildings. Services were resumed at 2:05 PM   Please accept our apologies for any inconvenience this has caused. -Computing … Continue reading →

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Scheduled my.ryerson system maintenance: Sunday, October 11, 2015 from 6:30 a.m. to 9 a.m.

Posted on October 8, 2015 by

The software that runs the my.ryerson, uPortal will be upgraded to a new version on Sunday, October 11, 2015  from 6:30 a.m. to 9 a.m. Access to the my.ryerson portal and all applications accessed through the my.ryerson portal may be … Continue reading →

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WiFi authentication outage on Tuesday, October 6, 2015

Posted on October 6, 2015 by michael

On Tuesday, October 6, 2015 at 4:15 PM, the authentication system for wireless users failed. This prevented new wireless session from being established. Network services team is investigating the problem.   Update: The problem was traced to an overload of authentication … Continue reading →

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Brightspace by D2L – email delivery delay issue – October 5, 2015

Posted on October 5, 2015 by Jim Buchanan

CCS has received reports from users that emails sent from Brightspace by D2L were delayed. It appears that the emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has been escalated … Continue reading →

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Brightspace by D2L service interruption -Thursday, October 1, 2015

Posted on October 1, 2015 by Jim Buchanan

Brightspace by D2L, Ryerson’s learning management system is currently unavailable. The issue was reported this afternoon at around 4:45 PM. We have contacted D2L and have opened a case with their support desk. We will provide an update when more … Continue reading →

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Internet outage for Wireless & lab computers on Thursday September 24, 2015

Posted on September 24, 2015 by michael

On Thursday, September 24, 2015 at 1:17 PM, a network device rebooted itself. This prevented all wireless devices and lab computers from accessing the Internet until the reboot was completed at 1:23 PM. Update: Same issue happened again on Friday, September … Continue reading →

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