Category Archives: All Categories

CFAPs name resolution failure July 30 to August 4, 2015

Posted on August 4, 2015 by michael

Due to a recent change in DNS configuration for PC users on CFAPs, the host name resolution of any domain other than “admn” or “ac” failed. The change was reverted back on August 4, 2015 at 10:30 AM and will … Continue reading →

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Gmail Service Delay – Thursday, July 23, 2015

Posted on July 23, 2015 by Hongbo HE

At 1:20 PM, Google is reporting a service issue with Gmail. Affected users will experience delays in message delivery. CCS has also received email delay reports from users. The latest Google status information is available here: http://www.google.com/appsstatus Update – 2:41 … Continue reading →

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Gmail delays – Wednesday, July 22, 2015

Posted on July 22, 2015 by Jim Buchanan

At Approximately 2PM on Wednesday July 22, 2015, Google reported service issues with  Gmail and Google Groups.  The gmail issues caused delays in delivery of some messages being sent to ryerson.ca addresses. The Issues were resolved by Google at 4:17 … Continue reading →

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DNS outage for Windows Admn & AC domains on July 16, 2015

Posted on July 16, 2015 by michael

On Thursday, July 16, 2015 at 12:15 AM, a change in DNS servers configuration prevented users from being able to logon to their PCs . Firewall rules were properly adjusted and services resumed at 8:45 AM. Please accept our apologies for … Continue reading →

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HR service outage: Tuesday, July 14, 2015

Posted on July 14, 2015 by Casey Carvalho

Around 8:45 AM, we became aware of communication problems to the HR reporting database.  The problem was traced to a  configuration change introduced in the HR system.  A restart of the HR system was required at approximately 10:00 AM to clear caches … Continue reading →

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RMS outage – Admin, Self Service and Activation – Monday July 6, 2015 12:16 PM – 1:04 PM

Posted on July 6, 2015 by Hongbo HE

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive due to an out of memory error at 12:16 PM.  The application services were restarted and full services were restored at 1:04 PM.  We … Continue reading →

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WiFi interruption at POD & JOR on Wednesday June 24, 2015

Posted on June 24, 2015 by michael

On Wednesday, June 24, 2015 at 08:50 AM, the wireless network in the POD & JOR buildings became unstable due to a faulty network switch port.  Network Services moved the traffic through a different port and services resumed at 9:50. Update: For … Continue reading →

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Intermittent WiFi on May 26, 2015

Posted on May 26, 2015 by michael

On Tuesday, May 26, 2015 at 08:40 AM, the wireless network at the East side of the campus became unstable.  The Network Services team is troubleshooting the issue. Update: At 1:19 PM one of the wireless controllers was rebooted and … Continue reading →

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Phone outage on Monday, May 25, 2015

Posted on May 25, 2015 by michael

On Monday, May 25, 2015 at 4:23 PM, all of the VoIP phones stopped working.  These are mainly in the newer buildings such as CE, TRS, MAC and  SLC. The vendor has been contacted for support. Update: A problem was found … Continue reading →

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Network outage on Monday May 11, 2015 at 11:25 AM

Posted on May 11, 2015 by michael

On Monday, May 11, 2015 at 11:25 AM, internet access became intermittent. IT Security team is trying to diagnose the issue Please accept our apologies for the inconveniences this has caused. -Computing and Communications Services

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