Category Archives: All Categories

Rocket SSL VPN outage on Wednesday July 20, 2016 at 2:45 PM

Posted on July 20, 2016 by michael

On Wednesday, July 20, 2016 at 2:45 PM, the appliance providing SSL VPN (Rocket) failed and the service has been unavailable since the failure.  VPN access remains available through RU-VPN or RU-VPN2.  The network team is investigating the issue. Please accept our … Continue reading →

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Brightspace by D2L service interruption: Tuesday, July 19, 2016 from 4:52 PM – 7:15 PM

Posted on July 19, 2016 by

Update from D2L: 8:40 PM ET  [Resolved] – The D2L Infrastructure teams have confirmed your site(s) remain fully accessible and operational.  If you experience any further issue, please contact the D2L helpdesk immediately. 7:15 PM ET – [Monitoring]: The D2L … Continue reading →

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Brightspace by D2L service interruption – Monday, July 18, 2016

Posted on July 19, 2016 by Hongbo HE

D2L has confirmed that Brightspace by D2L (Ryerson’s learning management system) experienced intermittent issues on Monday, July 18, 2016, from 11:01 AM to 11:13 AM and from 8:11 PM to 8:26 PM.  We received reports from users who experienced “500 … Continue reading →

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Some network routes unreachable from internet: Friday, July 15 2016 9:20AM – 10:45AM

Posted on July 15, 2016 by Casey Carvalho

At approximately 9:20 AM on Friday, July 15,  2016 CCS became aware that some systems inside the Ryerson network were not reachable from the internet due to a loss of network routing information on one of Ryerson’s edge network devices.  … Continue reading →

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Sophos anti-virus updates disruption: Wednesday, June 8, 2016 10:50 AM

Posted on June 8, 2016 by Casey Carvalho

At approximately 10:00AM on Wednesday, June 8, 2016 CCS became aware that desktops and laptops trying to get updates from the Sophos anti-virus server started getting a “Could not communicate with server” message, preventing updates from taking place. CCS administrators … Continue reading →

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Interruption of DHCP Services in KHW71 lab – Monday, June 6, 2016 2 PM – 4:30 PM

Posted on June 6, 2016 by Casey Carvalho

At approx 2 PM on Monday, June 6, 2016 almost all the desktops in the general purpose KHW71 lab lost communication with the DHCP services, preventing access by users.   The issue was resolved around 4:30 PM. The root cause for … Continue reading →

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www.ryerson.ca outage: Monday May 16, 2016 at 12:45

Posted on May 16, 2016 by michael

On Monday May 16, 2016 at 12:45 PM, the www.ryerson.ca website became unavailable. CCS administrators are continuing the investigation. Update: Services were resumed at 13:28 PM We apologize for any inconvenience. -Computing and Communications Services

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Multiple service disruption due to server crash: Saturday, May 14, 2016 16:03 PM – 17:20 PM

Posted on May 14, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Saturday, May 14 at approximately 4:03 PM.   The server crash resulted in various service outages, including lab printing services.  The server was rebooted and services were … Continue reading →

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REB/RIS application service outage: Friday, May 6 2016 4:30PM – Saturday, May 7 2016 5AM

Posted on May 8, 2016 by Casey Carvalho

The Research Information System (RIS) and Research Ethics Board (REB) application became unavailable after 4:30 PM on Friday, May 6, 2016 following planned maintenance.   A restart of the application was performed on Saturday, May 7 around 5 AM  to restore … Continue reading →

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www.ryerson.ca outage: Thursday May 5, 2016 3:42 AM – 7:33 AM

Posted on May 5, 2016 by Casey Carvalho

The www.ryerson.ca website became unavailable overnight, starting at 3:42 AM.  The services were restarted at 7:33 AM.   Preliminary investigation indicates that the problem was due to application processes that stopped responding.    CCS administrators are continuing the investigation. We apologize for any … Continue reading →

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