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RAMSS service disruption: August 9, 2016 6:50 AM – 7:05 AM
During this morning’s registration period the web servers for RAMSS became unresponsive. The service disruption started around 6:50 AM and the services were restored around 7:05 AM. The root cause of the problem is being investigated. We apologize for any … Continue reading
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Intermittent delayed delivery of some email: Monday, August 8, 2016 8:00 AM
There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016. We are investigating the root cause. Update 10:40 AM: The problem appears to have started on Saturday, August 6, at … Continue reading
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www.ryerson.ca outage – Thursday, August 4, 2016 2:40 PM – 5:00 PM
On Thursday, August 4, 2016 the www.ryerson.ca website became unavailable. Technical staff are investigating and we will update this alert as more information becomes available We apologize for any inconvenience. Update at 5:00 PM: The website is now available. CCS … Continue reading
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RMS outage – Admin and Self Service: Thursday, August 4, 2016 11:59 AM – 12:15 PM
The back-end server that RMS Admin and Self Service web applications connect to became unresponsive at 11:59 PM. The application services were restarted and full services were restored at 12:15 PM. We continue to investigate the root cause. RMS is the … Continue reading
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Intermittent Delayed Delivery of Some EMails: Friday, July 29, 2016 8:00 AM – Tuesday Aug. 2, 2016 11:00 PM
There were intermittent email delays for some emails coming to Ryerson starting at around 8:00 AM, July 29. The issue was resolved at around 11:00 PM, Aug. 2. and Email is being delivered without a delay. We are investigating the … Continue reading
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www.ryerson.ca outage: Tuesday, July 26, 2016 00:11AM – 07:00 AM
On Tuesday July 26, 2016 at 00:11 AM, the www.ryerson.ca website became unavailable. Services were resumed at around 07:00 AM. CCS administrators are continuing the investigation. We apologize for any inconvenience. -Computing and Communications Services
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RU-VPN2 unavailable: Friday, July 22, 2016 at 9:22 AM
RU-VPN2 which is used to access Ryerson systems while off campus or from unsecured networks on campus became unavailable at 9:22 AM today. We are investigating this issue and an update will be provided once more information is available. Update … Continue reading
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Rocket SSL VPN outage on Wednesday July 20, 2016 at 2:45 PM
On Wednesday, July 20, 2016 at 2:45 PM, the appliance providing SSL VPN (Rocket) failed and the service has been unavailable since the failure. VPN access remains available through RU-VPN or RU-VPN2. The network team is investigating the issue. Please accept our … Continue reading
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Brightspace by D2L service interruption: Tuesday, July 19, 2016 from 4:52 PM – 7:15 PM
Update from D2L: 8:40 PM ET [Resolved] – The D2L Infrastructure teams have confirmed your site(s) remain fully accessible and operational. If you experience any further issue, please contact the D2L helpdesk immediately. 7:15 PM ET – [Monitoring]: The D2L … Continue reading
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Brightspace by D2L service interruption – Monday, July 18, 2016
D2L has confirmed that Brightspace by D2L (Ryerson’s learning management system) experienced intermittent issues on Monday, July 18, 2016, from 11:01 AM to 11:13 AM and from 8:11 PM to 8:26 PM. We received reports from users who experienced “500 … Continue reading
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