Category Archives: All Categories

Multiple services disruption due to server crash: Sunday, Sept. 4, 2016 15:52 PM – 18:06 PM

Posted on September 4, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Sunday, Sept. 4 at approximately 3:52 PM.   The server crash resulted in a number of service outages, including Cold Fusion applications.  All services were restored around 6:06 … Continue reading →

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Multiple service disruption due to server crash: Friday, Sept. 2, 2016 12:51 PM – 13:03 PM

Posted on September 2, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Friday, Sept. 2nd at approximately 12:51 PM.   The server crash resulted in various service outages, including Cold Fusion services.  The server was rebooted and services were … Continue reading →

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www.ryerson.ca outage – Thursday, August 18, 2016 10:19 PM – 11:10 PM

Posted on August 19, 2016 by Casey Carvalho

On Thursday, August 18, 2016 at approximately 10:19 PM the www.ryerson.ca website became unavailable.  Technical staff restarted services around 11:10 PM. CCS is continuing to investigate the root cause of the problem. We apologize for any inconvenience. – Computing and … Continue reading →

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RAMSS service disruption: August 9, 2016 6:50 AM – 7:05 AM

Posted on August 9, 2016 by Casey Carvalho

During this morning’s registration period the web servers for RAMSS became unresponsive.  The service disruption started around 6:50 AM and the services were restored around 7:05 AM.  The root cause of the problem is being investigated. We apologize for any … Continue reading →

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Intermittent delayed delivery of some email: Monday, August 8, 2016 8:00 AM

Posted on August 8, 2016 by michael

There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016.   We are investigating the root cause. Update 10:40 AM: The problem appears to have started on Saturday, August 6, at … Continue reading →

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www.ryerson.ca outage – Thursday, August 4, 2016 2:40 PM – 5:00 PM

Posted on August 4, 2016 by Jim Buchanan

On Thursday, August 4, 2016 the www.ryerson.ca website became unavailable. Technical staff are investigating and we will update this alert as more information becomes available We apologize for any inconvenience. Update at 5:00 PM:  The website is now available.  CCS … Continue reading →

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RMS outage – Admin and Self Service: Thursday, August 4, 2016 11:59 AM – 12:15 PM

Posted on August 4, 2016 by Hongbo HE

The back-end server that RMS Admin and Self Service web applications connect to became unresponsive at 11:59 PM.  The application services were restarted and full services were restored at 12:15 PM.  We continue to investigate the root cause.  RMS is the … Continue reading →

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Intermittent Delayed Delivery of Some EMails: Friday, July 29, 2016 8:00 AM – Tuesday Aug. 2, 2016 11:00 PM

Posted on August 4, 2016 by Hongbo HE

There were intermittent email delays for some emails coming to Ryerson starting at around 8:00 AM, July 29.  The issue was resolved at around 11:00 PM, Aug. 2.  and Email is being delivered without a delay.  We are investigating the … Continue reading →

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www.ryerson.ca outage: Tuesday, July 26, 2016 00:11AM – 07:00 AM

Posted on July 26, 2016 by Casey Carvalho

On Tuesday July 26, 2016 at 00:11 AM, the www.ryerson.ca website became unavailable.   Services were resumed at around 07:00 AM. CCS administrators are continuing the investigation. We apologize for any inconvenience. -Computing and Communications Services

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RU-VPN2 unavailable: Friday, July 22, 2016 at 9:22 AM

Posted on July 22, 2016 by

RU-VPN2 which is used to access Ryerson systems while off campus or from unsecured networks on campus became unavailable at 9:22 AM today. We are investigating this issue and an update will be provided once more information is available. Update … Continue reading →

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