Category Archives: All Categories

Network outage on Friday, October 14, 2016 at 12:20 PM

Posted on October 14, 2016 by michael

On Friday, October 14, 2016, at 12:20 PM, CCS received alerts that portions of the wired and wireless networks at the west side of the campus are not functioning. Network Services team is investigating the issue. Update: The issue was traced … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage on Friday, October 14, 2016 at 12:20 PM

Multiple services disruption due to server crash: Tuesday, Oct. 4, 2016 9:42 AM – 9:55 AM

Posted on October 4, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Tuesday, Oct. 4 at approximately 9:42 AM.   The server crash resulted in a number of service outages, including admin print services applications.  All services were restored around 9:55 AM.   … Continue reading →

Posted in All Categories | Comments Off on Multiple services disruption due to server crash: Tuesday, Oct. 4, 2016 9:42 AM – 9:55 AM

Email delivery delays on Monday Oct. 3, 2016

Posted on October 3, 2016 by Hongbo HE

On Monday, Oct. 3, 2016, CCS noticed that emails were delayed for up to 25 minutes since about 7:00 am.  Mitigation steps were taken at 11:04 am and the service has returned to normal. CCS is investigating the issue. Update: … Continue reading →

Posted in All Categories, Mail | Comments Off on Email delivery delays on Monday Oct. 3, 2016

Email delivery delays on Friday Sep. 30, 2016

Posted on October 1, 2016 by Brian Lesser

Due to a very high volume of mail there were significant delays in delivering mail with reports of email taking two hours to be delivered. We expect the backlog to clear this evening and apologize for the problems these delays … Continue reading →

Posted in All Categories, Mail | Tagged | Comments Off on Email delivery delays on Friday Sep. 30, 2016

Slow Internet access on Wednesday September 28, 2016 at 3:25 PM

Posted on September 28, 2016 by michael

On Wednesday, September 28, 2016 at 3:25 PM CCS received reports about slow or intermittent internet access.  Network services team is investigating the issue. Update: The network services team tuned some traffic threshold parameters and services resumed at 4:00 PM … Continue reading →

Posted in All Categories, Internet | Tagged | Comments Off on Slow Internet access on Wednesday September 28, 2016 at 3:25 PM

blog.ryerson.ca outage: Tuesday, September 2016

Posted on September 27, 2016 by Branka Halilovic

This morning, Tuesday, September 2016, we received reports that due to an unusually high load the Ryerson’s blog system (blog.ryerson.ca) was down. Computing and Communications Services implemented a fix and the blog was back up at 11:07 AM. Please accept … Continue reading →

Posted in All Categories, WordPress blog | Comments Off on blog.ryerson.ca outage: Tuesday, September 2016

Unable to comment on blog.ryerson.ca from off campus locations.

Posted on September 26, 2016 by Jim Buchanan

On Friday, September 23, 2016, we  received reports that users are unable to make any comments on the blog.ryerson.ca system from off campus locations. As of noon on Monday, September 26, 2016, the issue had been resolved. Computing and Communications … Continue reading →

Posted in All Categories | Comments Off on Unable to comment on blog.ryerson.ca from off campus locations.

Phones outage at 415 Yonge St.: Monday, September 26, 2016

Posted on September 26, 2016 by michael

On Monday, September 26, 2016, CCS noticed that the phones at 415 Yonge St. building failed to come up after a building power loss. The support vendor has been contacted. Update: Power surge caused phone system damage. Equipment were replaced and services resumed at 3:30 … Continue reading →

Posted in All Categories, phones | Tagged | Comments Off on Phones outage at 415 Yonge St.: Monday, September 26, 2016

Network outage at 1 Dundas Street (YDI building): Monday, September 26, 2016

Posted on September 26, 2016 by michael

On Monday, September 26, 2016, CCS noticed that some network switches in 1 Dundas Street (YDI building) failed to come up after a building power loss. This caused a network outage for the HR department.  Network services team is investigating the … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage at 1 Dundas Street (YDI building): Monday, September 26, 2016

Network outage at SLC building on Wednesday September 21, 2016 at 6:06 AM

Posted on September 21, 2016 by michael

On Wednesday September 21, 2016, at 6:06 AM electric power was lost in the SLC  telecommunication closet. This caused a complete outage of both wired and wireless network access.   Campus facilities are investigating the issue. Update: Power restored to the telecom … Continue reading →

Posted in All Categories, network, wireless | Tagged , | Comments Off on Network outage at SLC building on Wednesday September 21, 2016 at 6:06 AM