Category Archives: All Categories

Intermittent issues accessing D2L on Thursday, February 9, 2017 at 3:34 p.m

Posted on February 9, 2017 by

On Thursday, February 9, 2017 at 3:34 p.m. the D2L Network Operations Center (NOC) have identified an intermittent DNS issue affecting *.desire2learn.com domains. Users may experience intermittent issues accessing the Learning Environment. Our vendor suggests that users refresh their browsers if they … Continue reading →

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Wireless outage on Sunday, January 29, 2017 from 11:00 AM to 12:25 PM

Posted on January 29, 2017 by michael

An issue with a wireless controller not being able to pass user authentication requests to the authentication servers caused a wireless outage in the following locations:  SLC, POD and KHW.  The outage was reported at approximately 11:00 AM and was resolved … Continue reading →

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Network outage on Friday, January 27, 2017 from 7:30 AM to 9:30 AM

Posted on January 27, 2017 by michael

On Friday, January 27, 2017, a scheduled network change at 7:30 AM resulted in loss of network connectivity for some users in JOR, VIC, AMC, KHW and POD buildings. Network services team resolved the issue and services were resumed at 9:30 AM. … Continue reading →

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SPSS not available under VAPPS: Thursday, January 26, 2017 11:30 AM

Posted on January 26, 2017 by Casey Carvalho

Access to the SPPS application available under VAPPS started having problems around 11:30 AM on Thursday, January 2017.    Troubleshooting has identified the problem to be with the communication and authentication between the server running SPSS and the licensing server.  Around … Continue reading →

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blog.ryerson.ca outage on Wednesday, January 25, 2017 from 3:06 PM to 3:34 PM

Posted on January 25, 2017 by

The blog.ryerson.ca server became unresponsive on Wednesday, January 25, 2017 at 3:06 PM. The server was restarted and service returned to normal at 3:34 PM. We are investigating the root cause. Please accept our apologies for any problems this outage … Continue reading →

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blog.ryerson.ca outage from Wednesday, January 18, 2017 7:50 PM to Thursday, January 19, 2017 8:25 AM

Posted on January 19, 2017 by Hongbo HE

The blog.ryerson.ca server became unresponsive on Wednesday, January 18, 2017 at 7:50 PM. The server was restarted and service returned to normal at 8:25 AM on Thursday, January 19, 2017. We are investigating the root cause. Please accept our apologies … Continue reading →

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Google Drive service disruption on Tuesday, January 17, 2017 starting at 11:41 AM

Posted on January 17, 2017 by Hongbo HE

Google is reporting service issue with Google Drive at 11:14 AM today. CCS has also received reports from some of our users that Google Drive was not available.  The latest Google Status information is available at: https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=fb887d4953c88406aab04e737d583560 We will provide … Continue reading →

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Network outage in KHW-71B lab on Monday, January 16, 2017 from 8:37 AM to 9:10 AM

Posted on January 16, 2017 by michael

On Monday, January 16, 2017, CCS received reports about network outage in KHW-71B lab. Network services reset the network switch servicing this area and services were resumed at 9:10 AM. We apologize for any inconvenience. -Computing and Communications Services   … Continue reading →

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Network outage at TRSM on Thursday January 12, 2017 at 7:00 AM

Posted on January 12, 2017 by michael

On Thursday, January 12, 2017, at 7:00 AM, a network switch servicing a portion of the 7th floor at TRSM started to  report errors. The Network Services team is investigating the issue Update: Network services team reset the network switch and services … Continue reading →

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RAMSS access by staff in the Service Hub unavailable: Monday, January 9, 2017 from 12:34 PM to 2:30 PM

Posted on January 9, 2017 by Casey Carvalho

On Monday, January 9, 2017, at 12:34 PM, it was reported to CCS that staff in the Service Hub were unable to process student enrollments in RAMSS using a virtual server.  The problem was traced to a network firewall rule … Continue reading →

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