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Recent Alerts
- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Category Archives: All Categories
Possible Brightspace D2L – Learning Environment Document Preview/Viewer Service Interruption – Friday, April 24, 2020
The D2L Network Operations Center (NOC) advises that an infrastructure event might have impacted the user’s experience with the Document Preview/Document Viewer service in the Brightspace Learning Management system hosted by D2L from Thursday, April 23, 2020 at 7:00 PM … Continue reading
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CAS, ryerson.ca, and my.ryerson.ca service interruptions: from 1:38 PM to 2:20 PM , April 14
One of the Central Authentication Service (CAS) application servers had connection issue to back-end database server starting around 1:38 p.m. on April 14. This prevented some users who were on this server from logging in. This server has been restarted … Continue reading
Posted in All Categories, CAS
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eHR service outage: Tuesday, April 14th, 2020
At approximately 8:45 AM, today, April 14th, 2020, the eHR system became unavailable for some users due to a memory issue in one of the web servers. The server was rebooted and services restored around 9:23 AM. Please accept our … Continue reading
Posted in All Categories, eHR
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Data Centre outage on Monday April 13 from 7:00 to 7:05 AM
On Monday April 13, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the serves inside the data centre during that time. The firewall vendor has been contacted to find the root … Continue reading
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Tagged Firewall
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Network outage at CE building on April 10, 2020 from 8:00 AM to 4:30 PM
On Friday April 10, 2020 the network switch servicing CE building basement floor didn’t come up after a scheduled upgrade. This caused a network outage for the equipment on this floor. The network switch was rebooted and services resumed at … Continue reading
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RU-VPN2 service disruption: Thursday, April 9th, 2020 3:40 pm – 4:30 pm
Starting at approximately 3:40 PM on Thursday, April 9th, users were not able to authenticate to RU-VPN2 via CAS. This was due to a URL filtering policy that was enabled unintentionally. The policy was disabled and service was restored around … Continue reading
Posted in All Categories, VPN
Tagged VPN
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Ryerson Gmail Service Delay on Wed. April 8th, 2020
On Wed., April 8th, 2020 starting at approximately 11:00 AM emails to Ryerson GMail users are delayed. This service disruption only applies to Ryerson GMail and does not impact the other Ryerson Google Services such as Google Drive, Google Calendar … Continue reading
Posted in All Categories, G Suite, Mail
Tagged Gmail
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Issue with CAS registration page for Mobile Users Mar. 19 – Mar. 26
Since March 19, 2020, a configuration error in the CAS single-sign on service prevented 62 people from using their mobile devices to reach the second factor registration page. Desktop users were not affected. The issue was rectified today. We apologize … Continue reading
Posted in All Categories, CAS
Tagged CAS
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Issue with ryerson.zoom.us site
The Zoom video conferencing system experienced a problem with custom domains like ryerson.zoom.us being available today, Friday March 20, from approximately 4:10 PM to 4:34 PM. The site has been restored. The zoom.us site continued to function. We will work … Continue reading
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Issues with www.ryerson.ca
The Ryerson web server, www.ryerson.ca is currently experiencing slower than normal response times due to an increased load on the server. CCS is investigating and working to restore full service. We apologize for any inconvenience. Update: This issue was resolved … Continue reading
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