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Autodesk software service disruption: Wednesday, August 12, 2020
We have been made aware that a renewed AutoCAD software license is only valid for the most recent AutoCAD software version from the vendor. However, as we are running an older version, the new license is preventing access to the still … Continue reading
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RUFIS outage on Friday July 31, 2020 from 2:00 AM to 12:40 PM
On Friday July 31, 2020, at 2:0 AM CCS received an alert about RUFIS access outage. Problem traced to a failed automatic update. Servers were rebooted and services resumed at 12:40 PM. We apologize for any inconvenience this may have … Continue reading
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Intermittent Internet access on July 20, 2020 at 11:00 AM
On Monday July 20, 2020, at 11:0 AM CCS received concerns about users having intermittent access to Ryerson’s resources such as VPN and DE website. Network services & IT security team are investigating the issue. Update at 13:45 PM: IT … Continue reading
Posted in All Categories, Internet, network
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Ryerson main phone number is out of service
On Wednesday July 8, 2020 at 10 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution. Update at 11:00 AM … Continue reading
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Gmail Service Issue July 1st – July 4th, 2020
From July 1st to July 4th, 2020, Google has experienced an issue where a small number of promotional emails and spam were incorrectly delivered to users’ primary inboxes. During that time, scans to filter malware and the most egregious spam … Continue reading
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VAPPS service disruption: Thursday, July 2, 2020
As of approximately 2:45 PM on Thursday July 2, 2020 the VAPPS services are experiencing a performance degradation due to a server issue. We are currently working on the problem. Update: 2020-07-03: Full service was restored at 6:20 am after … Continue reading
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RUFIS Invoice Approval System (Markview) Outage on Thursday June 25th, 2020 4:50 pm – 5:45 pm
On Thursday June 25th, 2020, at 4:50 pm, users started to get issues connecting to the RUFIS Invoice Approval System (Markview). The problem was due to a database resource limit. The limit was increased and Markview was restarted at 5:45 … Continue reading
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Network outage at POD building on Friday May 29, 2020
On Friday May 29, 2020 the network switch servicing the basement and lower ground floors of the POD building didn’t come up after a scheduled upgrade. This caused a network outage for the equipment on these floors. The network services … Continue reading
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Internet access interruption on May 8, 2020 from 8:00 AM to 12:00 PM
On Friday May 8, 2020, CCS received concerns about users on Bell network having intermittent access to Ryerson’s resources such as my, CAS, eHR & RAMSS. Network services team implemented a workaround at 12:00 PM to route Bell’s traffic through … Continue reading
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Tagged Internet, network
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6-digit phone extensions are not reachable from outside Ryerson on Wednesday April 29 starting 1:00 PM
On Wednesday April 29, 2020, CCS received reports about external callers to Ryerson’s main number 416-979-5000 are unable to reach users with 6-digit extensions. The telecom team is working with the vendor to troubleshoot the issue. Update at 4:05 PM: … Continue reading
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Tagged phones
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