Category Archives: All Categories

School of Medicine network outage on Monday November 10, 2025

Posted on November 10, 2025 by michael

On Monday, November 10, 2025 around 12:09 AM, CCS became aware of a network outage at the School of Medicine as a result of an outage at Bell. Bell technicians restored the link at 3:53 AM and services resumed. Please … Continue reading →

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Carlton Theatres power outage on Monday, October 27, 2025

Posted on October 27, 2025 by Casey Carvalho

On Monday, October 27, 2025 around 6:45 AM, CCS became aware of a power failure in the Carlton Theatres. The power failure started around 1:00 AM. We will provide an update once we receive it from the Carleton Theatres building … Continue reading →

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Phone system call centre/switchboard outage on October 15, 2025

Posted on October 15, 2025 by michael

On Wednesday October 15, 2025 at 8:00 AM, CCS received alerts that the telecom switchboard application is down. This prevented the callers to the call centre/switchboard from reaching any of the live agents. The telecom team and the vendor are … Continue reading →

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Google Meet Issue – Monday, September 8th

Posted on September 8, 2025 by Hongbo HE

CCS has received reports of Google Meet not working and Google has reported they are investigating reports of an issue with Meet. They report that the problem began on Monday, 2025-09-08 10:25 PDT. Google engineers are currently investigating the issue … Continue reading →

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VPN client not remembering previous credentials since August 11, 2025

Posted on August 21, 2025 by michael

VPN client not remembering previous credentials since August 11, 2025. The new version of the Global Protect VPN client that was deployed on August 11, 2025 is failing to remember the previous logging credentials for 30 days for some users. … Continue reading →

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MyServiceHub & eHR outage on Monday July 14, 2025

Posted on July 15, 2025 by michael

On Monday July 14, 2025 at 9:10 PM, CCS received alerts that access to MyServiceHub and eHR is only working through TMU VPN. Since not all students have access to TMU VPN, MyServiceHub is currently off line. eHR is available … Continue reading →

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Problem with Google Authenticator App on Android Phones

Posted on July 8, 2025 by Restiani Andriati

In the last few weeks, CCS occasionally has been receiving reports of Google Authenticator App on Android phones no longer showing the two-factor codes. This issue seems to be more frequent this past week. The cause has not been identified, … Continue reading →

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Google Workspace issues with Google Meet and other services

Posted on June 12, 2025 by Brian Lesser

CCS has received reports of Google Meet not working and Google has reported they are investigating reports of an issue with Gmail, Google Calendar, Google Chat, Google Cloud Search, Google Docs, Google Drive, Google Meet, Google Tasks and Google Voice. … Continue reading →

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VPN outage on June 5, 2025 at 12:30 PM

Posted on June 5, 2025 by michael

On Thursday June 5, 2025 at 12:30 PM, CCS received alerts that the digital certificate used by the VPN gateway device has expired. This prevented any new VPN connections from faculty, staff, students, or vendors. We are working to resolve … Continue reading →

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Update: D2L Brightspace Unavailable Thursday, March 20, 2025 from 3:04 AM to 3:10 AM EDT

Posted on March 20, 2025 by Restiani Andriati

Update: The correct time of D2L Brightspace unavailability on March 20, 2025 was from 03:04 AM to 03:10 AM EDT. CCS received a report from D2L that D2L Brightspace was unavailable in the morning of Thursday, March 20, 2025 from … Continue reading →

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