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The blog.torontomu.ca site was unavailable from about 6:30 PM Thursday, January 23, 2025 until about 7:50 AM Friday, January 24, 2025. The unexpected outage was caused by a plugin and we have remediated the issue. We apologize for any inconvenience this … Continue reading →

On Monday January 6, 2025 at 8:00 AM, CCS received alerts that 4 out of 6 Bell phone circuits are down. This limited the maximum number of concurrent inbound and outbound calls to and from the university to 46. This … Continue reading →

On Tuesday December 17, 2024 at 8:00 AM, CCS received alerts that some users were unable to connect to the WiFi network. The Network team removed one of the WiFi clustered controllers to restore the service. Please accept our apologies … Continue reading →

We were informed by D2L that Brightspace was performing poorly on Tuesday, December 3, 2024 starting at approximately 10:59 a.m. EST. D2L found the issue and was able to recover from it at around 11:16 a.m. EST. During this time, … Continue reading →

On December 16, 2024 around 6:00 AM, the FIS database server filled up a system partition, causing a database failure.  CCS resolved the problem and services were restored around 11:25 AM on December 16.  The root cause of the problem … Continue reading →

On Tuesday October 22, 2024 at 1:01 AM, CCS received alerts that the WiFi controllers suffered a software glitch that forced them to reboot. This caused a WiFi outage for almost half of the campus until 1:14 PM. The root … Continue reading →

On Thursday September 5, 2024 a firewall rule was added mistakenly that broke the connection to Azure CE labs from 10:27 am to 1:20 pm. Please accept our apologies for any inconvenience this issue caused. – Computing and Communications Services

On Tuesday September 3, 2024 around 12:15 AM, CCS started receiving reports of some applications such as FIS being slow and/or losing connectivity.  The problem was traced to a networking device. The Network team resolved the issue at 11:00 AM. … Continue reading →

On Wednesday August 28 at 5:20 AM, CCS got alerts about wireless authentication failures. The network team resolved the issue at 7:15 AM We apologize for any inconvenience this has caused. -Computing and Communication Services

On Monday August 26, 2024 at 3:51 PM, TMU’s instance of ServiceNow that hosts Ask HR and IT Help became unavailable and recovered 20 minutes later at 4:10 PM. We have opened a support ticket with ServiceNow to find out the … Continue reading →