Author Archives: michael

On Monday January 6, 2020 CCS received reports about a few phones not working at SMH. By Tuesday, more devices were unable to connect to the network. Network Services team had to reboot the network switch in that building. Services … Continue reading →

One of the network switches in the data centre experienced a more than usual amount of traffic and caused a network firewall to drop some packets, starting around 10 PM on Thursday, Dec. 19. This caused an outage to Ryerson’s … Continue reading →

On Monday, November 18, 2019 at 9:00 a.m., CCS received an alert about old 4-digits extension phone outage in ENG building. Problem traced to overheating in the telecom room housing the phone system in that building. CCS is working with … Continue reading →

On October 1st CCS temporarily locked 125 people out of their my.ryerson accounts. That meant they could not access their email, RAMSS, D2L, and other Ryerson services until they worked with the CCS help desk to unlock their account. Earlier … Continue reading →

On Wednesday, September 11, 2019 at 11:40 AM, CCS received an alert about RU-Secure Wifi authentication failure. The Network Services team is investigating the issue. Authenticating to Eduroam WiFi network is working in the meantime Update: Network services team fixed … Continue reading →

On Thursday September 5, 2019 at 10:30 AM, CCS received an alert about a network outage at the Pitman Hall building. Network Services was able to get the network back to all floors except the 2nd floor at 12:00 PM. … Continue reading →

On Wednesday, April 10, 2019, CCS received reports that some Windows 7 computers are unable to logon. CCS is investigating the issue and will provide an update as soon as possible. We apologize for any  inconvenience this is causing. -Computing … Continue reading →