Author Archives: michael

Network outage at KHS & KHE 3rd floor on Friday February 21, 2025

Posted on February 21, 2025 by michael

On Friday Feb 21, 2025 at 8 AM, CCS received alerts about a network outage at the corner of KHS & KHE 3rd floor. The network team is working to troubleshoot the issue Update at 10:50 AM The network switch … Continue reading →

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Bell phones outage on Monday January 6, 2024

Posted on January 6, 2025 by michael

On Monday January 6, 2025 at 8:00 AM, CCS received alerts that 4 out of 6 Bell phone circuits are down. This limited the maximum number of concurrent inbound and outbound calls to and from the university to 46. This … Continue reading →

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WiFi Outage for Some Users on Tuesday December 17, 2024 from 8:00 to 9:15 AM

Posted on December 17, 2024 by michael

On Tuesday December 17, 2024 at 8:00 AM, CCS received alerts that some users were unable to connect to the WiFi network. The Network team removed one of the WiFi clustered controllers to restore the service. Please accept our apologies … Continue reading →

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WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM

Posted on October 24, 2024 by michael

On Tuesday October 22, 2024 at 1:01 AM, CCS received alerts that the WiFi controllers suffered a software glitch that forced them to reboot. This caused a WiFi outage for almost half of the campus until 1:14 PM. The root … Continue reading →

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CE Azure labs outage on Thursday September 5, 2024

Posted on September 5, 2024 by michael

On Thursday September 5, 2024 a firewall rule was added mistakenly that broke the connection to Azure CE labs from 10:27 am to 1:20 pm. Please accept our apologies for any inconvenience this issue caused. – Computing and Communications Services

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Slow connectivity to applications on Tuesday September 3, 2024

Posted on September 3, 2024 by michael

On Tuesday September 3, 2024 around 12:15 AM, CCS started receiving reports of some applications such as FIS being slow and/or losing connectivity. The problem was traced to a networking device. The Network team resolved the issue at 11:00 AM. … Continue reading →

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WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM

Posted on August 28, 2024 by michael

On Wednesday August 28 at 5:20 AM, CCS got alerts about wireless authentication failures. The network team resolved the issue at 7:15 AM We apologize for any inconvenience this has caused. -Computing and Communication Services

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Phone System outage on August 5, 2024

Posted on August 5, 2024 by michael

On Monday August 5, 2024 at 1:00 AM, CCS received alerts that some phones are not working. Problem traced to a network issue that was resolved at 8:25AM and all services resumed. Please accept our apologies for the problems this … Continue reading →

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Jabber phone client outage on Friday June 28, 2024 at 10 AM

Posted on June 28, 2024 by michael

On June 28, 2024 at 10:00 AM , the CCS telecom team received alerts that some users of Jabber, the phone system client, were unable to login. The telecom team is working with the vendor to investigate and will keep … Continue reading →

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eHR outage on Friday June 21,2024

Posted on June 21, 2024 by michael

After a scheduled maintenance for the eHR servers on Friday June 21, 2024 at 7 PM, the eHR server failed to reboot causing an outage to the eHR application. CCS technical teams are investigating the issue and working with the … Continue reading →

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