Author Archives: Hongbo HE

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University

Incoming Mail Disruption, Thursday Sept. 28th, 2023, 6:23 am – 9:45 am

Posted on September 28, 2023 by Hongbo HE

Due to an error in one of our threat intelligence feeds, incoming mails were not delivered this morning starting at 6:39am.  This issue has been fixed at 9:45 am. We are following up with the vendor.  Emails that were received … Continue reading →

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my.torotomu service disruption for some users: June 23rd, 2023, 6 am – June 27th, 2023, to 2 pm

Posted on June 27, 2023 by Hongbo HE

Starting at approximately 6 am, Friday, June 23rd, 2023, some people discovered that tabs were missing in the my.torontomu.ca portal such as the MyServiceHub and courses tabs. The issue was due to a bug that was introduced during maintenance work … Continue reading →

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Incoming Mail Delays, Wed. April 26, 2023, Noon

Posted on April 26, 2023 by Hongbo HE

A very large volume of unsolicited email has caused a delay in the delivery of email at TMU. The delay, which at time reached two hours, started just after noon today. CCS staff are investigating the issue. We apologize for … Continue reading →

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RMS outage – Self Service and Activation: Thursday, April 6, 2023, 6:46 pm – 7:30 pm

Posted on April 6, 2023 by Hongbo HE

At 6:46 pm, the RMS Self Service and Activation applications became unresponsive. The services were restarted and full services were restored at 7:30 pm. RMS is the system that makes possible account activation at http://www.torontomu.ca/accounts/ and provides password change and other … Continue reading →

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eHR intermittent access issue: Wednesday, Nov. 2, 2022

Posted on November 2, 2022 by Hongbo HE

We have been experiencing intermittent eHR authorization error issues since Tuesday, Nov. 1st, 2022. When a user clicks the eHR tab in the portal, sometimes the user is presented with the error message: “Authorization Error – – Contact your Security … Continue reading →

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Some web applications are not available – Dec. 11th, 2021

Posted on December 11, 2021 by Hongbo HE

A number of web applications are currently unavailable. These include CCS forms, Creative Industries Internship App, Parking App, One Card Picture Upload App, TAI, ACR and Appeals applications, Document Upload applications (choose Ryerson, xfer credits, referee and gradupload) and others. … Continue reading →

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RU-VPN2 Sign On Script Error for Windows users on Friday – May 21st, 2021

Posted on May 21, 2021 by Hongbo HE

On Friday May 21st, 2021, we received a few reports where users were getting “Script Error” when signing on to RU-VPN2 via CAS (Central Authentication Services) from Windows. After investigation, we found that this is due to the internal browser … Continue reading →

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Some users cannot log in to RUFIS – May 10th, 2021

Posted on May 10, 2021 by Hongbo HE

Since 7:00 am today (May 10th, 2021), some users have not been able to log in to RUFIS and users may experience the message,  “The system has encountered an error when servicing the request. Please try again. If the error … Continue reading →

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U2F security key issue with Chrome in Incognito mode and Edge in InPrivate mode – April 23rd

Posted on April 27, 2021 by Hongbo HE

Starting April 23rd last Friday, U2F security key stopped working on Chrome (version 90.0.4430.85) in incognito mode and Edge (Chromium 90.0.818.49) in InPrivate mode for Central Authentication Service (CAS). This was due to a Chromium update that was released. A … Continue reading →

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Google services disruption on Mon., Dec 14th, 2020

Posted on December 14, 2020 by Hongbo HE

Google reported issues with all Google Workspace (G Suite) services, starting at 6:55 AM today. CCS also received reports from some of our users that GMail was not working properly. At 8:56 AM, Google updated that all services have been … Continue reading →

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