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Author Archives: Hongbo HE
RUFIS is NOT Certified with the new macOS Big Sur (11.0)
Apple released macOS Big Sur (11.0) on Nov. 12th, 2020. At this time Ryerson University Financial Information Systems (RUFIS) is not certified with Big Sur or any browsers (Safari, Chrome, or Firefox) installed on it. In our limited testing, particularly … Continue reading
Posted in All Categories, RUFIS
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Custom Ryerson URL to Google Calendar is not working on Wed. Oct. 14th 2020
On Wednesday, October 14th, 2020, the custom Ryerson URL to Google Calendar (https://calendar.google.com/a/ryerson.ca) stopped working. It includes links within the my.ryerson portal (https://my.ryerson.ca), which have been switched to https://calendar.google.com temporarily. Users need to log out of the portal and then … Continue reading
Posted in All Categories, G Suite, Google Apps
Tagged Google Apps, my.ryerson.ca
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CAS service interruption: 6:15 am – 8:47 am Aug. 28, 2020
Some of Ryerson’s Central Authentication Service (CAS) application servers were not started properly during a scheduled maintenance operation at 6:15 am today. This prevented some users who connected to these servers from logging in to applications that use the SAML2 … Continue reading
Posted in All Categories, CAS
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Gmail Service Issue July 1st – July 4th, 2020
From July 1st to July 4th, 2020, Google has experienced an issue where a small number of promotional emails and spam were incorrectly delivered to users’ primary inboxes. During that time, scans to filter malware and the most egregious spam … Continue reading
Posted in All Categories, G Suite, Mail
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RUFIS Invoice Approval System (Markview) Outage on Thursday June 25th, 2020 4:50 pm – 5:45 pm
On Thursday June 25th, 2020, at 4:50 pm, users started to get issues connecting to the RUFIS Invoice Approval System (Markview). The problem was due to a database resource limit. The limit was increased and Markview was restarted at 5:45 … Continue reading
Posted in All Categories, RUFIS
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CAS, ryerson.ca, and my.ryerson.ca service interruptions: from 1:38 PM to 2:20 PM , April 14
One of the Central Authentication Service (CAS) application servers had connection issue to back-end database server starting around 1:38 p.m. on April 14. This prevented some users who were on this server from logging in. This server has been restarted … Continue reading
Posted in All Categories, CAS
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eHR service outage: Tuesday, April 14th, 2020
At approximately 8:45 AM, today, April 14th, 2020, the eHR system became unavailable for some users due to a memory issue in one of the web servers. The server was rebooted and services restored around 9:23 AM. Please accept our … Continue reading
Posted in All Categories, eHR
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RU-VPN2 service disruption: Thursday, April 9th, 2020 3:40 pm – 4:30 pm
Starting at approximately 3:40 PM on Thursday, April 9th, users were not able to authenticate to RU-VPN2 via CAS. This was due to a URL filtering policy that was enabled unintentionally. The policy was disabled and service was restored around … Continue reading
Posted in All Categories, VPN
Tagged VPN
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Ryerson Gmail Service Delay on Wed. April 8th, 2020
On Wed., April 8th, 2020 starting at approximately 11:00 AM emails to Ryerson GMail users are delayed. This service disruption only applies to Ryerson GMail and does not impact the other Ryerson Google Services such as Google Drive, Google Calendar … Continue reading
Posted in All Categories, G Suite, Mail
Tagged Gmail
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Issue with CAS registration page for Mobile Users Mar. 19 – Mar. 26
Since March 19, 2020, a configuration error in the CAS single-sign on service prevented 62 people from using their mobile devices to reach the second factor registration page. Desktop users were not affected. The issue was rectified today. We apologize … Continue reading
Posted in All Categories, CAS
Tagged CAS
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