Author Archives: Casey Carvalho

Webmail service interruption – Tuesday, Dec. 13, 2011 8:20 AM

Posted on December 13, 2011 by Casey Carvalho

Since approximately 8:20 AM today, Tuesday Dec. 13, some users are not able to access Webmail.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly. Update: Services were fully restored around 8:40 … Continue reading →

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my.ryerson Online Resources unavailable: Monday, Dec. 12, 2011 16:55 PM

Posted on December 12, 2011 by Casey Carvalho

The “Manage My Online Resources”  service within the my.ryerson portal became unavailable around 4:55 PM today, due to a disc hardware failure on the server. Technical Support staff are currently in the process of recovering the system. Update: Services were … Continue reading →

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Phone Service Interruption – Friday, Dec. 9 2011, 5:10 PM – 5:15 PM

Posted on December 9, 2011 by Casey Carvalho

While investigating intermittent IP telephone problems, with Bell technicians onsite, the telephone system experienced a 5-6 minute outage, causing dial tone to be lost. We apologize for the interruption in service. -Computing and Communication Services

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Groupwise Web Service Interruption – Dec. 4 2011, 3:55 PM to 5:00 PM

Posted on December 4, 2011 by Casey Carvalho

At approximately 3:55 PM one of the GroupWise servers (GW1) experienced a severe error that disrupted web access to Groupwise, as well as processing of incoming and outgoing e-mail. Services were restored around 5:00 PM. We apologize for the service … Continue reading →

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TRS Wireless Interruption, Nov. 16, 2011 3:10 PM

Posted on November 16, 2011 by Casey Carvalho

The wireless network services in TRS failed at approximately 3:10 PM today, Thursday, November 16, 2011.   Technical staff restarted the services within a few minutes. We apologize for the service disruption. – Computing and Communications Services

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Admin Printing (CFAPS) Service Interruption – Nov. 9 2011, 8:00 AM to 8:50 AM

Posted on November 9, 2011 by Casey Carvalho

At approximately 8:40 AM today we became aware that CFAPS printing services were unresponsive.  Services were fully restored around 8:50 AM.   A preliminary investigation indicates a corrupt job to have caused the malfunction of the printing system, affecting Administrative … Continue reading →

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Virtual Applications (VAPPS) Service Interruption – Nov. 7 2011, 9:00 AM to 9:30 AM

Posted on November 7, 2011 by Casey Carvalho

At approximately 9 AM today we became aware that some Virtual Applications (VAPPPS) services were unresponsive. A reboot of the servers was done and services were fully restored around 9:30 AM.

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Groupwise Web Service Interruption – Oct. 27 2011, 5:40 PM to 7:15 PM

Posted on October 27, 2011 by Casey Carvalho

At approximately 5:40 PM one of the  GroupWise servers (GW1) experienced a severe error that disrupted web access to Groupwise, as well as processing of incoming and outgoing e-mail. Services were restored around 7:15 PM. We apologize for the service … Continue reading →

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Intermittent LDAP authentication failures – Wednsday, Oct. 26, 2011 3:50 PM

Posted on October 26, 2011 by Casey Carvalho

One of the various load balanced, front end LDAP servers used for service authentication stopped processing authentication requests. This would have been perceived by some users as an intermittent login failure to some applications. Some web based applications that require … Continue reading →

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Webmail service interruption – Monday, Oct. 24, 2011 3:20 PM

Posted on October 24, 2011 by Casey Carvalho

At approximately 3:20 PM today, Monday Oct. 24, Webmail became unavailable.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly. UPDATE: Services were restored around 4:13 PM. We apologize for the service … Continue reading →

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